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Comfort Inn Utica

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#3 of 7 Hotels in Utica
Certificate of Excellence
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Comfort Inn Utica
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187 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Utica
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Showing 185: English reviews
Devonport, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 16, 2016

They cancelled our booking (which seemed to be a scam) and the receptionists were unhelpful and rude. Our room was disgusting and smelled bad - the sheets had not been cleaned and were stained and ripped. The floor was also sticky and the bathroom gross. We were travelling and not happy or helped!

Helpful?
3 Thank Vanessa D
Laurel, Montana, United States
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 1, 2016

The location is really pretty good. It was about a half hour from everywhere we were going. The room we had was right next to the elevator and I expected the worst. Boy, was I wrong! It was so incredibly quiet, aside from snoring but that's my mama! My only complaint was one evening when we came back we had... More 

Helpful?
1 Thank JJACK90
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

We are so delighted to hear that you had such a satisfying stay. Thank you for mentioning the high level of service and positive interactions with our guest services team. This is what we strive for with each and every guest. We certainly are disappointed that one of our Team Supervisors would conduct themselves in the manner you described, Please... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Weekend getaway. Hotel staff were friendly and the room was very clean. Nice jet tub also. Great hot breakfast too. Staff were very helpful with finding local restaurants. Trees were in bloom around the property which added to the positive experience. Will definitely return !

Helpful?
4 Thank Gary L
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you very much for sharing with us and the many Trip Advisor travelers how much you have enjoyed your visit at our award winning Comfort Inn of Utica. I'm so pleased to hear that you had a pleasurable experience and that our staff helped brighten your stay with us! We are flattered that you feel our hotel is worthy... More 

Auburn Hills, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 16, 2016

Was planning a party and wanted to see how the room was set up! I was able to stop in and view it to make sure it was what I wanted. Service was excellent (specifically Ben!!). Service that night and the next morning was awesome too. Everyone smiled & free breakfast is always a plus. I dropped some decorations on... More 

Helpful?
Thank shannybanany14
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you so much for your kind words about our hotel. Everyone on our team is thrilled that you enjoyed yourself so much. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. You are the type of customer... More 

Cleveland, Ohio
Level Contributor
142 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 12, 2016 via mobile

This hotel looks pretty decent from the outside, and it is right off the highway. The staff was pretty nice when I checked in but their computer system was running very slow. They were making hamburgers for anybody who wanted one out front. The rooms are in decent shape and the bed was pretty comfortable. Could use some updating in... More 

Helpful?
Thank tomh099
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you so much for sharing your recent stay experience with us here on Trip Advisor. I am so happy to hear you enjoyed the room and found our guest services team to be friendly. I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those... More 

Warren, Michigan
1 review
5 of 5 stars Reviewed March 28, 2016

My reported comments were recorded with my rating but thank you again so much for being so amazing at customer service because there are too many people out there who don't us we stand what that means anymore

Review collected in partnership with this hotel

Helpful?
Thank Stooks10
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

I want thank you for the generous compliments! We try very hard and it makes everyone, especially the front line Comfort Inn guest services team, feel great when customers send us words of praise. It is compliments like yours that keep a smile on our faces each & every day! It is truly our pleasure to serve you and we... More 

London, Ontario
Level Contributor
92 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed March 17, 2016

Great experience! Check in staff very helpful, appreciation buffet in lobby when we got there. Room was large, clean; bed was comfy. Any and all staff were friendly and helpful. Breakfast buffet had lots of choices, including 3 different kinds of fresh fruit. Will stay again when we are in the area.

Helpful?
Thank Vaughn B
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

We are delighted that you enjoyed your stay with us! We are so glad that you also had an opportunity to stop by our morning breakfast café and enjoy some delicious selections for a great start to your day. We are glad you also had an opportunity to join us for our weekly guest appreciation reception and that you were... More 

Hillsdale, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed March 12, 2016

I travel a lot, stayed at all the brands and this property is one of the best for the price. You won't be disappointed! Close to lots of great eateries, shopping and entertainment. Staff is super and the accommodations are great! Breakfast is really good too..Love, Love, Love the huge Blueberry Muffins!

Review collected in partnership with this hotel

Helpful?
Thank Sixstrings6
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you so much for the kind words about our hotel and for taking the time to leave us a review! You happened to point out some of the best things about our hotel. Our extensive complimentary breakfast buffet, amazing location, and incredibly outgoing guest services team which make our hotel something special. I appreciate the comments as we are... More 

Belmont, Michigan
2 reviews
5 of 5 stars Reviewed March 11, 2016

This Comfort Inn is one of the best we have ever stayed in. The location for what we needed was excellent. From the moment we walked in the door, the staff was very friendly and helpful. The room and most of all the bedding was extremely clean and fresh. We had a great nights sleep.

Review collected in partnership with this hotel

Helpful?
Thank gmak2016
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you so much for choosing the Comfort Inn of Utica. We understand there are many fine lodging choices available in the area and we are so pleased that you chose us. We appreciate the wonderful feedback you have left us about your recent stay in our hotel. We are so happy to hear that we were able to provide... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed March 11, 2016

After many hours of driving in the snow it was so nice coming into a place where people were cheerful and enjoying the day. Don't feel like going back out to get dinner or waiting two hours for pizza delivery. It was customer appreciation night had a great time sitting around and talking to the staff

Review collected in partnership with this hotel

Helpful?
Thank tm89yj
Deborah J, Director of Operations at Comfort Inn Utica, responded to this review

Thank you so much for your kind words about our hotel. Everyone on our team is thrilled that you enjoyed yourself so much. We are glad you also had an opportunity to join us for our weekly guest appreciation reception and that you were able to enjoy some of the “Winter Warm-Up” menu items that we selected for this month's... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 10 Time Platinum & Gold Award Winning Comfort Inn of Utica offers guests Exceptional Quality and Service. Guests will enjoy Free WiFi throughout the hotel and premium cable television with 122 channels of premium in-room entertainment including 88 High Definition channels plus HBO & Cinemax. All Guest Rooms feature 42' Flat Panel LED TV's, Coffee Maker, Hair Dryer, and more. 70% Of Guest Rooms offer Microwave & Refrigerator's for your added convenience. 24 Hr Fitness Center and In-Room Whirlpools add to your relaxation. The Comfort Inn Cafe offer's Free Hot Buffet Breakfast featuring a rotating menu of Eggs, Ham, Bacon, Sausage, Hash Browns, Biscuits & Gravy, Yogurt, Fresh Seansonal Fruits, Hot & Cold Cereals and much more including your choice of Warm Freshly Made Waffles. The Lobby Business Center is available 24 hrs a day for our guests. Be sure to take advantage of the hotel's on-site Conference Room and Business Services. Join us every Tuesday for our complimentary guest reception. Located near all Detroit area attractions as well as World Class shopping. Business travelers will appreciate our close proximity to a wide selection of corporations, hospitals and medical centers, including Beaumont Hospital, Royal Oak, Henry Ford Macomb Hospital - Clinton Township, St. John Macomb-Oakland Hospital and Mount Clemens Regional Medical Center. The Comfort Inn is conveniently located at Hall Road and Van Dyke near fabulous shopping that includes the Lakeside Mall, Shelby Town Center and the Mall at Partridge Creek. Whether it is shopping, eating out or enjoying Michigan's fine parks and recreations, Comfort Inn of Utica is the place to be. Experience the fashion, dining, and entertainment destinations in Macomb County. The Mall at Partridge Creek is home to over 90 distinctive stores and restaurants; the 130 fabulous stores at Lakeside Mall; or catch some amazing deals at the Great Lakes Crossing Outlet Mall. The nearby Stony Creek Metropark Nature Center provides opportunities for hiking, biking, boating, and ice skating. Mark your calendar and enjoy the local festivals, orchards and cider mills. ​ ... more   less 

Additional Information about Comfort Inn Utica

Address: 11401 Hall Rd, Utica, MI 48317-5900
Location: United States > Michigan > Utica
Price Range: $82 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Utica 2.5*
Number of rooms: 101
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Also Known As:
Comfort Inn Utica Hotel Utica
Utica Comfort Inn
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