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Holiday Inn Express Hotel & Suites Detroit-Utica

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#5 of 7 Hotels in Utica
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Holiday Inn Express Hotel & Suites Detroit-Utica
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83 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Belding, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This hotel is not very clean. The floors are all stained and we found hairs in the bathroom. We were moved to a different room. The second room was a little better but still had dirty floors. The pool had an awful chemical smell, our family left with our eyes burning and all three of my children having an asthma... More 

Helpful?
1 Thank jenken1820
Management response:

Dear Jenken1820, Thank you for taking the time to share your comments about your recent stay with us. I am so sorry that we disappointed you on your stay with us. We strive to make sure that each and every one of our guests have an enjoyable stay. I have recently take over this hotel as the General Manager and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Short stay. Just one night. Clean hotel rooms, quiet, room was large. A bit pricey but worth it. Plenty of places nearby to get dinner or do some shopping. Right off the expressway, very convenient. Check in was a breeze and the room had everything I needed.

Helpful?
Thank Matt L
Management response:

Dear Matt, Thank you for taking the time to let us know about your recent stay with us at the Holiday Inn Express Utica. We pride ourselves on our Clean rooms and friendly Service. We hope that when your travels bring you back to the area that you will consider staying with us again. Tom Keller, General Manager More 

Detroit, Michigan
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 12, 2016

I had reserved a block of rooms for my daughter's wedding. I booked 2 rooms for that evening 4 months in advance . I confirmed the reservation by phone 24 hours in advance. We showed up just past midnight to...a totally empty lobby. No desk clerk. We waited . and waited . and waited. Called the desk multiple times...the phone... More 

Helpful?
1 Thank mjs1122
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Dear mjs1122, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

Michigan, United States
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed June 10, 2016

I checked in on Sunday night June 5th to this property. When I got to the room i found a huge set of fake eyelashes stuck to the carpet. I called down to the desk and Jazmine assured me she would have housekeeping take care of it when they serviced my room the next day. She apologized and followed up... More 

Helpful?
Thank Ash200991
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Dear Ash200991, Thank you for taking the time to post a review about your recent stay. I appreciate your kind words toward our hotel staff members. However, it is regrettable to hear that your experience was negatively affected due to the overall cleanliness of the rooms you were assigned to. Please accept our sincere apologies for any inconvenience it may... More 

Level Contributor
170 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 6, 2016 via mobile

Nice hotel, excellent breakfast, pool but no hot tub. Front desk checkin was quick and friendly. The room was clean and spacious, although the tv remote did not work ... batteries?? We used the old fashioned on tv method. The location is convent to shopping and restaurants.

Helpful?
Thank Ole D
Jackson, Michigan
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 16, 2016

Stayed for a wedding in the area and this hotel has a great location - close to many restaurants, shopping and highways. Our room was clean and the staff was very helpful. I would recommend this hotel to folks with kids, because they had a very nice pool area, refrigerators in the rooms and eateries very close by (some within... More 

Helpful?
Thank claybaby2016
1 review
3 of 5 stars Reviewed May 11, 2016

We got a suite with a Jacuzzi and kitchenette area. It was so dirty, sticky, and nasty that we told the front desk. This did not seem like a concern to them. We then asked for paper towel and cleaner - that we would do it ourselves even... They said they couldn't / didn't have any... So, before getting settled... More 

Helpful?
Thank Amy J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Dear Amy J, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with the overall condition and cleanliness of our suite and the lack of action taken by the hotel staff. I would like to apologize for any inconvenience these issues may have caused you during... More 

Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 20, 2016 via mobile

Hotel is a bit tired floors are in rough shape with broken tiles all around, overall the place could use a refresh. We had a 2 queen room and the beds are worn out, my wife and I kept rolling to the middle. There was no hot tub, and the pool was COLD! The other thing is all the bathroom... More 

Helpful?
Thank Mike R
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Dear Mike R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bed , bathroom lighting and tiles condition. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us... More 

Michigan
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 20, 2016

Stayed at this hotel in March and had a very good experience. This is a typical Holiday Inn Express and it delivered on my expectations. Really enjoyed the friendliness of Jake at the front desk who set a good tone when we checked in to start our stay. Rooms are clean and look to be fairly new/remodeled. Breakfast in the... More 

Helpful?
Thank MichiganTraveler313
Mount Pleasant, Michigan
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 21, 2016 via mobile

We came into town for a concert and booked this room a few weeks in advance. We were able to get a jacuzzi suite with a nice wet bar, refrigerator, fireplace and separate living room area. Our room was clean and relaxing. The hotel staff is very friendly and the free breakfast included pancakes, eggs, sausage and bagels/muffins. We will... More 

Helpful?
1 Thank Cline0351
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy comfortable accommodations near Detroit at the Holiday Inn Express Hotel & Suites Detroit-Utica. Our Michigan hotel is just a short drive from the Motor City and its activities.Your family will love staying at our hotel in Utica, Michigan, which is located just off Highway 59 with easy access to numerous area attractions. Nearby sights & activities include Stony Creek Metropark, the Palace of Auburn Hills - home of the Detroit Pistons downtown Rochester Hills, the casinos of Detroit and shopping at the Lakeside Shopping Center and Partridge Creek Mall.Business travelers will be impressed by the convenience of our accommodations near Detroit. Situated in the suburbs of Utica, MI, our hotel offers close proximity to many area businesses. Some of these companies include DaimlerChrysler, Ford Motor Company, St. Gobain Sekurit, Inc., Delphi, Selfridge Air Force Base and the General Motors Technical Center. While lodging in Utica, Michigan use our Business Center with a fax machine, copier, printer, available computer and free high-speed, wireless Internet access for all your business needs.Treat yourself right when you visit Utica, Michigan. Our hotel offers amenities including a heated, indoor pool, a modern Fitness Center and our famous complimentary hot breakfast bar. Book your reservations now to enjoy our great Utica, Michigan hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Detroit-Utica

Address: 45555 Utica Park Blvd, Utica, MI 48315-5948
Location: United States > Michigan > Utica
Price Range: $118 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Utica 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Utica
Holiday Inn Utica
Utica Holiday Inn
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