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Embassy Suites by Hilton Detroit - Troy/Auburn Hills

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#4 of 17 Hotels in Troy
Certificate of Excellence
GreenLeadersBronze level
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Embassy Suites by Hilton Detroit - Troy\/Auburn Hills
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688 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Found this place on trip advisor, prices were reasonable, so stopped in to see if they had availability, walked in and was promptly greeted and checked in very quickly was told I get drinks and snacks for myself and partner during like a happy hour then we get breakfast in the morning, sounded good to me, was easy to access... More 

Helpful?
Thank Melissa G
Greater Cincinnati
1 review
5 of 5 stars Reviewed 6 days ago NEW

We return each year and have never been disappointed. Staff is experienced and responds to every question and inquiry specifically. Complimentary breakfast is excellent and prepared to order, along with a varied selection of add one...fruit, bread, fruit, etc. we love it. Hany questions

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Karl R K
Management response:

Dear Karl R K, Thank you for the excellent review! We appreciate your detailed comments. Thank you for your business and we hope to see you very soon! Be Excellent, Evette, More 

Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Room smelled stale and the air conditioning sounded like it was about to explode. The temperature showed it was set for 61F but it was about 80F in the room. Since we were in and out of the room so much throughout the day we didn't really notice all the problems until we were in for the night. Called to... More 

Helpful?
1 Thank 551ElisaP
Management response:

Dear 551ElisaP, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you did not receive our usual higher standards of service quality from our team. I will definitely review your feedback with our management team and we will take action to prevent these inconveniences for future guests. I... More 

Santa Ana, California
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall we had good stay, the room was clean and the front desk staff was friendly and helpful. The only issue were the bartenders, rude and slow service. The breakfast menu was excellent, there was ample seating, whereas another embassy suites were limited.

Helpful?
2 Thank Jim B
Management response:

Dear JimB, Thank you for the review and for your feedback about our property. I will definitely review your feedback with our management team and just wanted to make you aware that we are waiting for our renovation ASAP!! Thanks again for the review and your valued business, and I hope you will consider staying with us again in the... More 

Vassar, Michigan
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Very good breakfast. Our beds were uncomfortable and need replacing. The happy hour had very limited snacks. The staff was friendly but they were understaffed for a weekend. I've stayed in way better Enbassy Suites.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank bhguile
Management response:

Dear bhguile, Thank you for the review and for your feedback about our property. I will definitely review your feedback with our management team and just wanted to make you aware that we are waiting for our renovation ASAP!! Thanks again for the review and your valued business, and I hope you will consider staying with us again in the... More 

Sault Ste. Marie, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing sleep, amazing views, great service, delicious breakfast. I have stayed at two other embassy suites and they are all amazing. I plan on coming back as the price and the food is always great. Thank you Embassy

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jessicajG8121MZ
Management response:

Dear jessicajG8121MZ, Thank you for the excellent review! We appreciate your detailed comments. Thank you for your business and we hope to see you very soon! Be Excellent, Evette, More 

Willowick, Ohio
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was quite disappointing because we got to the room late due to a wedding. About one in the morning, I was almost sick because it was so hot in the room. It was too late to tell anyone about it. The kids were asleep, so contacting guest services wasn't an option. It was also extremely loud.

Helpful?
1 Thank michellefromsd
Management response:

Dear michellefromsd, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you and your family did not receive our usual higher standards of service quality . I will definitely review your feedback with our management team and we will take action to prevent these inconveniences for future guests.... More 

Raleigh, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall great location, well equipped. Internet ok, though set up took some work Staff just does their job which is ok, but smiles are rare. For a night it's probably great. After three you kind of reflect that you have had better.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Paul K
Management response:

Dear Paul K, Thank you for the review and for your feedback about our property. I will definitely review your feedback with our management team and just wanted to make you aware that we are waiting for our renovation ASAP!! Thanks again for the review and your valued business, and I hope you will consider staying with us again in... More 

Lansing, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at this hotel. Very nice room and clean. Quiet hotel in general when we were there . The Evening Reception was nice with a good variety of snack items. Breakfast was delicious! Love the omelets! We would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Beth J
Management response:

Dear Beth J, Thank you for the excellent review! We appreciate your detailed comments. Thank you for your business and we hope to see you very soon! Be Excellent, Evette, More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel for the staying of my wedding. After my wedding, we arrived at night time. I was getting ready for a surprised party our friends/relatives had. That night I wore eye contacts, and the housekeeper left toilet bleach cleaner right beside the bathroom's sink. The bottle was tiny with the same tap as the eye solution, I... More 

Helpful?
1 Thank Yesi L
Management response:

Dear Yesi L, Thank you for the review and for expressing your dissatisfaction with your experiences at our property. I am very sorry that you did not receive our usual higher standards of service quality from our team. I will definitely review your feedback with our management team and we will take action to prevent these inconveniences for future guests.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Troy/Auburn Hills

Address: 850 Tower Dr, Troy, MI 48098-2845
Location: United States > Michigan > Troy
Price Range: $134 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit - Troy/Auburn Hills 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotwire, Hotels.com, Priceline, Orbitz, Expedia, Travelocity and Odigeo so you can book your Embassy Suites by Hilton Detroit - Troy/Auburn Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Troy
Troy Embassy Suites
Hotel Style:
#1 Green Hotel in Troy
#4 Family Hotel in Troy
#4 Business Hotel in Troy
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