Detroit Marriott Troy
200 W. Big Beaver Rd., Troy, MI 48084-5219
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About
#6 of 18 hotels in Troy
Location
4.3
Cleanliness
4.4
Service
4.2
Value
3.9
GreenLeaders GreenPartner
Discover upscale, contemporary design at Detroit Marriott Troy, a conveniently located hotel in Detroit, Michigan set in affluent Oakland County near downtown Detroit, The Somerset Collection, Chrysler, GM Tech Center and TACOM, as well as The Palace of Auburn Hills, home of the Pistons. Our stylish hotel offers accommodations with an array of pleasing amenities such as 37" flat screen TVs and spacious baths with marble details. Travelers will appreciate the many thoughtful touches at this 350-room hotel, including wireless high-speed Internet access, well-appointed work-stations and deluxe bedding. The reinvented hotel lobby features plush seating and state of-the-art technology in a stylish setting—all designed to meet the needs of today’s travelers. As a certified Michigan Green Lodging Facility, you can count on Detroit Marriott Troy to provide you with a comfortable and eco-friendly stay each and every time you visit.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Car hire
Conference facilities
Banquet room
Parking
Paid wifi
Pool / beach towels
Indoor pool
Breakfast available
Breakfast buffet
Vending machine
Taxi service
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English
Location
200 W. Big Beaver Rd., Troy, MI 48084-5219
Detroit Marriott Troy
Getting there
Car recommended
Grade: 46 out of 100
46
Detroit Metropolitan Wayne County Airport
26.3 mi•
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Windsor Airport
22.2 mi•
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Rental Cars
34 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
559Reviews2Q+A90Room tips
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Everything that you really want in a hotel. This hotel was in a great location near a lot of good restaurants. The rooms were updated and very clean ( no carpet, which I prefer) The bed was super comfortable and the shower was hot with plenty of water pressure. This Marriott will be our go to place to stay when we visit the Troy / Birmingham area.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ami Woods, Owner at Detroit Marriott Troy
Responded 1 week ago
Hello and thank you so much for the glowing five star review! We appreciate you visiting and taking the time to post. We get a good deal of comments on our water pressure! Happy to hear you enjoyed it as well. Thank you once again and we look forward to your return! -Ami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to make sure that Ms.Brenda, Ceej, Irina and Mr. Vern get the credit that they deserve! The best hostel customer service I’ve ever dealt with! I had an issue to where my room was cancel Thursday before I got here that Saturday. I called and spoke with Mr.Brenda and she gave me her word that everything would be ok. Now you know how people will just tell you anything these days to get you off the phone. So I was skeptical that everything would go smooth at check in. So I arrive Saturday ready to cry my eyes out just in case things didn’t workout but when I got to the counter CeeJ and Irina made everything smooth as butter! From the complementary water to just being so informative about the hotel and what they have to offer. But then it gets even better… so it’s time for dinner and so we got on the shuttle that Mr.Vern was driving and he took us there and back to the restaurant. All of this happened on day 1!! The room was super clean and no funny smell. It was just perfect.Please make sure EVERYONE gets a raise because they deserve it! I haven’t even completed my stay just yet but that’s how good the service was I had to get on here to make a review!…
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ami Woods, Owner at Detroit Marriott Troy
Responded 1 week ago
Hello and thank you so much for the detailed glowing review! Please know we shared your kind words directly with our GM and subsequently with Ceej, Irina, and Vern. We appreciate you staying and more importantly, for taking the time to post such a delightful and detailed review. Thanks again and we hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would never recommend this hotel. I had a reservation to check in on the Friday after Thanksgiving and the manager made the decision to cancel my reservation without any notice and left my family stranded on the busiest holiday weekend of the year. She was completely unapologetic and told me it was my problem to deal with. Please stay away from this property.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jacklynn Brock, Guest Services / Front Office at Detroit Marriott Troy
Responded Nov 26, 2022
Good afternoon. Thank you for your feedback. The situation you described is truly disappointing and it is unfortunate that this was the result the of the events that occurred with your group prior to your arrival. I am happy to discuss any further concerns on the matter directly. Warm Regards, Jacklynn Brock jacklynn.brock@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was very clean and wheelchair accessible. Our son is in a wheelchair so we booked a King guest room with a roll-in shower (wheelchair accessible). We requested more towels and toilet paper before we arrived at the hotel and the items were waiting in our room when we got there. The front seat staff were very polite and helpful. The hotel overall was very clean and quiet, which was nice. There are many food and shopping options right around the hotel. We will definitely stay here again, but we will try to find a portable bench for our son to sit on during his shower. There were a few areas that need improvement at this hotel… 1. Housekeeping Service - We requested for our room to be cleaned and towels changed when we left for the day. When we got back to the room in the morning evening, our room had not been cleaned. We request towels and housekeeping brought them up right away (less than 10 minutes) and dumped our trash immediately. 2. Shower Bench - The bench in the shower was wood with a metal base that looked like it needed to be replaced (rusting). 3. Dated Decor - The other thing is that the hotel furnishings (especially in the room), looked about 8-10 years old.…
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Bring your own bench if you need to sit for a shower
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ami Woods, Guest Services / Front Office at Detroit Marriott Troy
Responded Mar 15, 2023
Hello and thank you so much for taking the time to post about your stay with us here in Oakland County. We also wanted to thank you for offering your valuable feedback which will help us to improve. Regarding the in-room decor, the entire property with the exception of our event space, was completely renovated in 2018. We apologize for any disappointment in that area. Thank you once again and we do hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst hotel service I have ever seen! Not only the staff at front desk is rude… the room is dirty, the bed and pillows are beyond uncomfortable. Literally the worst Marriott property I have ever been to.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jacklynn Brock, Guest Services / Front Office at Detroit Marriott Troy
Responded Oct 2, 2022
Good Afternoon, Thank you for taking the time to provide feedback in regards to your recent stay with us. Your comments are truly concerning and I would love the opportunity to speak with you directly in regards to the issues you experienced at our property. Everything we do is aimed to provide each of our guests with an exceptional experience, and it seems this was not the case. Please feel free to reach out directly at your convenience, I would appreciate the chance to improve moving forward. Warm Regards, Jacklynn Brock 248.680.9797 jacklynn.brock@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed one night at the Troy Marriott for work, and I was pleased with every aspect of the hotel. My room was on the eighth floor and had been recently renovated, and it was aesthetically beautiful and very comfortable. My check-in process was seamless, the hotel gym had plenty of equipment (and two water coolers, which I always appreciate), and the hotel bar was a fantastic place to rewind after a day of work meetings and meals. I was very impressed by the exemplary service Jo provided at the bar, and her protege Laura appeared to be a quick study as well. Jo's attentiveness resulted in my purchasing two drinks (instead of the one I had planned on having), and she seems to know all of the customers at the bar. Great experience, and I intend to return when work sends me that way next!…
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Date of stay: August 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ami Woods, Guest Services / Front Office at Detroit Marriott Troy
Responded Sep 22, 2022
Hello and thank you so much for the glowing review, and your kind words about Jo and Laura. We value you as a Marriott guest and we look forward to seeing you again next on your next visit to Oakland County.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made my reservation on line using my membership and Military rate (retired US Marine). On my way to the hotel, I checked my reservation on the app and discovered we had been upgraded to the MClub/Concierge level! At check in I asked how we gained access to the lounge and was told we were upgraded but did not have access to the amminities. I was told by the manager that we were upgraded because they didn't have any other rooms available and even though my reservation said MClub because I booked using my military benefit we could not have access to the Mclub lounge. He was absolutely deadset on not letting us use the benefit that he down graded us to what I had oiginally purchased. Thought there were no other rooms available. Wait staff at the bar was wonderful. Only one regular, one decaf coffee in the 2-queen bed room. Lots of hair on the bathroom floor and front of tub. Outdoor pool was freezing (July), but really clean. I take much pride in mine, my husband and my son's military service and all those who have served. I always look to do business with those that support our troops. Due to the attitude of this one manager, the representative of the Marriot Name, I will no longer give my business to a company that blatantly does not support our troops.…
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jacklynn Brock, Guest Services / Front Office at Detroit Marriott Troy
Responded Aug 8, 2022
Good Afternoon, Thank you for taking the time to provide feedback in regards to your recent stay with us. I sincerely apologize for the miscommunication that took place upon arrival with your room type. Everything we do is aimed to provide exceptional experience and unfortunately, this was not the case. Should you have the time, I would love the opportunity to discuss your experience and look into the disconnect further. Feel free to reach out directly at any time. Thank you again for your comments, I hope to hear back soon! Jacklynn Brock jacklynn.brock@marriott.com 248.680.9797
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1st room smelled awful and had to change rooms. Went half asleep to grabbing coffee this morning to have Ana the breakfast attendant ask me if I was alright. Her tone was so off I asked why and she said I didn't look alright. Way to start the day of a guests vacation. The rooms were breaking apart from the wear and tear. The 1st bathroom was missing the seal partially and literally pieces of the floor and frame were breaking up with holes. Grateful to be moved to the 2nd room. Annoying to let management know what happened with Sara the attendant and he said no she just doesn't understand English. She spoke to me in English telling me I do not look good yet for some reason she doesn't understand English and I am wrong. Listened to Ana speak and interact with other guests in English so she definitely understands the words she chooses to use. My boyfriend spoke to Ana in Spanish to be spoken English in response not continuing the Spanish response to his question to her in Spanish. All in all highly offended and unimpressed. Spent entirely way too much money to start my day like this.…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jacklynn Brock, Guest Services / Front Office at Detroit Marriott Troy
Responded Aug 4, 2022
Good Afternoon, Thank you for taking the time to provide feedback in regards to your recent stay with us. I am disappointed to hear that your stay was less than satisfactory and can assure you this is not the standard we hold ourselves to here at the Troy Marriott. Your comments are truly concerning and as the names mentioned above are not familiar to our current staff, I would love the opportunity to discuss this experience in further detail. Should you have the time, please contact me directly at 248.680.9797. Or via email at jacklynn.brock@marriott.com. Thank you again for you comments, I hope to hear back from you soon. Jacklynn Brock jacklynn.brock@marriott.com 248.680.9797
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a mediocre hotel with absolute horrible service, had to get into an unnecessary argument with front office just to get rooms cleaned.. upon checking in they asked if rooms need to be cleaned and we said yes. The next day they refused to clean the room despite us having to say rooms needed to be cleaned .
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jacklynn Brock, Guest Services / Front Office at Detroit Marriott Troy
Responded Jul 26, 2022
Good Morning, Thank you for taking the time to provide feedback in regards to your stay with us. Your comments are truly concerning, and I would love the opportunity to discuss the issues you encountered in greater detail and make things right. Please feel free to reach out directly should you have the time to speak with me over the phone. Thank you again for your feedback, I hope to hear back from you soon. Warm Regards, Jacklynn Brock 248.680.9797 jacklynn.brock@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice updated hotel. Largest room can fit 4, but we were able to have connecting rooms for our larger party. GREAT shower head and appreciate the sustainable multi use toiletries. Very close to an upscale shopping mall with free hotel shuttle service. Plenty of on site parking, great open bar for hanging out in the evenings. Many near restaurants as well. Polite / friendly service. Comfortable beds. Good value for the price.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ami Woods, Guest Services / Front Office at Detroit Marriott Troy
Responded Sep 22, 2022
Greetings SSC! On behalf of our entire team here in Troy, we thank you for visiting and for the glowing five stars. We appreciate you choosing to stay and we hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Troy area.
PRICE RANGE
$192 - $270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
detroit marriott troy hotel troy, marriott troy, troy marriott
LOCATION
United StatesMichiganTroy
NUMBER OF ROOMS
350
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Claim Your ListingDETROIT MARRIOTT TROY - Updated 2023 Prices & Hotel Reviews (MI)
Frequently Asked Questions about Detroit Marriott Troy
Which popular attractions are close to Detroit Marriott Troy?
Nearby attractions include Troy Family Aquatic Center (0.4 miles).
What are some of the property amenities at Detroit Marriott Troy?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Detroit Marriott Troy?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Detroit Marriott Troy?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Detroit Marriott Troy?
Yes, free parking is available to guests.
What are some restaurants close to Detroit Marriott Troy?
Conveniently located restaurants include The Melting Pot, Granite City Food & Brewery, and Kona Grill.
Are there opportunities to exercise at Detroit Marriott Troy?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Detroit Marriott Troy located near the city center?
Yes, it is 0.2 miles away from the center of Troy.
Are any cleaning services offered at Detroit Marriott Troy?
Yes, dry cleaning and laundry service are offered to guests.
Does Detroit Marriott Troy offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Detroit Marriott Troy?
Many travelers enjoy visiting Cranbrook House and Gardens (4.8 miles) and Troy Museum & Historic Village (1.0 miles).