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This was my 4th time staying at West Bay and it is amazing. From Matt at the bar for dinner and a drink to Norm pointing out what is going on around town you have something for everyone. The staff is willing to help in...More
2 Thank Carlos B
Response from funandmemorable, Guest Relations Manager at West Bay Beach, a Holiday Inn ResortResponded 2 days ago
Carlos B thanks so much for taking the time to leave us a review. We are so happy that you stayed with us again. It's great to her the compliments about Matt at the bar and we will pass this along to him for sure....More
Had a fun time during Happy Hour on a Thursday night. They offer free appetizers and half off drinks from 4-6pm. Sierra was a great waitress. Also Scott S. was in the bar and makes good drinks.
Only con is the menu. They got rid...More
Response from funandmemorable, other at West Bay Beach, a Holiday Inn ResortResponded January 23, 2018
Thank you so much, Walke464, for choosing to stay with us. We are so very pleased to know that you enjoyed your visit to Traverse City. We truly appreciate your feedback regarding our menu and some of the items you would like to have back....More
The rooms were immaculate the more importantly the staff we fantastic from the check in experience to the staff at the coffee shop. Note worthy.....Becca and trainee Terry represented the hotel very well........Time spent with them while they made my coffee brightened my day.More
1 Thank richardraffaelli
Response from funandmemorable, Guest Relations Manager at West Bay Beach, a Holiday Inn ResortResponded 4 days ago
richardraffaelli thanks so much for taking the time to leave us a review. We are happy to hear your rooms were immaculate and that you enjoyed our fantastic staff during your stay. We are very happy you let us know about Becca and Terry as...More
I stayed here the weekend of April 6th - 8th, 2018. I have stayed here previously as a child and always had good memories. The only reason I am not giving this place five stars is because I felt the bathrooms were very small, and...More
1 Thank Natalie B
Response from Susan A, Front Office Manager at West Bay Beach, a Holiday Inn ResortResponded 1 week ago
Natalie what a wonderful you review you've shared. Thank you! We look forward to hosting you and your family again and again to
create more wonderful memories. We realize we'll always have little issues we have to take care and thank you also for pointing...More
My boyfriend and I where here for his 30th birthday Matt, Devon, and Sierra were amazing! Friendly and very welcoming. We also got stuck here during the ice storm and the front desk helped us book a room for the night with no issues. We...More
Thank Barbara M
Response from Susan A, Guest Relations Manager at West Bay Beach, a Holiday Inn ResortResponded 1 week ago
Thank you Barbara for your kind words for Matt, Devon and Sierra! They are all true Gems!
Don't think being stuck in an ice storm is a bad thing, sounds likes you made the best of a situation!
Glad we were here to help. Just...More
Yes, the hotel does allow pets, there is a fee ($20 a night) for the pet. The beach is smaller now, due to higher water tables. And yes, there is a park right next to the hotel to walk your dogs. Also, further down the... More
Yes, the hotel does allow pets, there is a fee ($20 a night) for the pet. The beach is smaller now, due to higher water tables. And yes, there is a park right next to the hotel to walk your dogs. Also, further down the beach towards downtown, we found an area to let our dog in the water...other dogs were there, too.