Clean rooms, beautiful views, friendly staff. This is our 4th summer staying in tc and we always have a pleasant stay. Rooms, halls and lobby are stopless. Outdoor areas beautiful and the staff goes out of their way to be accommodating
I have been staying at this property for several years, same time every year, which is the 3rd week of May, one week befor the Memorial Day Holiday, when when the summer rates become effective. Today I called to make my reservation for this year (2022) and was astonished to hear that the room rate for the condo that I rent every year has increased by 30%!!!! Look, I know there there is inflation, 6.5% percent to be exact, so it would be fair to increase rent by that amount, by 30%?? This is just gouging, plain and simple. Regretably, I will be lookinhg for accomidation elseware, perminetly
On the surface, this is a very nice facility...the rooms are a compact condo. There is a kitchenette, stacked washer/dryer very nicely appointed bathroom and a small patio. (we were in a 1 BR corner unit) There were a couple of factors that kept me from rating it higher. While it's on the water, the front of the building is on the main drag, US Rt. 31...CONSTANT traffic. Ingress/egress is a pain, and while out on the patio, the road noise drowns out the sound of water lapping to shore. As some of the other reviewers noted, they run a very tight ship. You do things their way, in a very prescribed manner. This is not a traditional hotel. It is priced like a high end JW Marriott, without the amenities or service. It's nice, but if we return to Traverse City, we would probably opt for one of the B&B's located at one of the wineries on the peninsula. (BTW, some of the wineries were beautiful and off the beaten trail.…
We are a family of 5 with 3 young children so the rooms in the White Pine workout great for us. This is our 4th stay in the last 3 years. The beach is very small filled with rocks, not very safe for young children. My 3 year old daughter fell on the rocks and cut her knee....but no care from the front desk when I asked for a bandage. You are responsible for cleaning your room during your stay and before you leave. Upon checkout you have to have a checklist completed; empty all trash and take out to dump, put all dirty towels in a bag, load and start the dishwasher....just to name a few chores you have to do well on vacation. Worst part is the customer service at the front desk. The "new" guy (as they call him) was extremely nice along with all the men at the front desk. There is an older women who is very rude and lacks customer service....not good to have at the front desk. Upon checkout we were set and my husband had already paid in full on the first day when we checked in, but she called us when we were having breakfast and said we underpaid $100. My husband explained to her we have a receipt from checkout and he paid the amount noted but she insisted we drive back and pay the $100. My husband did go back and did pay but she had a completely different receipt that had a different amount. She claimed the "owners" need the money. They just lost a lifetime customer.…
The room was gorgeous but this place is way over priced, especially since there is no coffee in the room, breakfast is not included (or even available) and there is no pool. Not only that, you had to initial your name on two pages worth of stuff before you could check in. We arrived at 2:45, with a 4:00 checking. Our room was available but they would not let us in until 4:00 (other hotels will let you in if your room is available). Checkout was early at 10:00. We had to bag up all our trash and take it to outside receptacles if there was more than one trash bag (if we didn't, we would be fined 50 dollars and then an additional 25 dollars for one bedroom, 50 dollars for 2 bedroom and 75 dollars for 3 bedroom place). We also had to bag up all our lines and place them in a bag, if we didn't, we'd have another fine. Ridiculous, we will not return. It's too bad because the room itself was very nice and had everything you would need. We get a larger two bedroom condo unit on the beach in Fort Myers Florida and we spend almost 50% less and that resort includes three pools, a wonderful breakfast every morning, free access to kayaks and paddleboards, etc. The amount they charged was ridiculous.…
This place is awesome! We stayed in the 3 bedroom Sugar Maple condo on the first floor. Everyone loved it. Kids were in heaven with the TVs and space to spread out. Everything updated and clean. Easy access to the shore and back area. Friendly front desk staff. Saturday morning grab and go breakfast. Borrowed DVDs from the desk. Plenty of soaps and detergent for laundry and kitchen. Literally could not find anything to mark them down for on the survey. Definitely worth the splurge.
Great place to stay in Traverse City. Beautiful lodge. We stayed in a two bedroom unit. Excellent master bedroom with Air Tub. We would have rated our stay 5 stars except the hot tub in our room would work for 5 minutes then trip circuit breakers on the room's GFI circuits. Maintenance promptly responded several times but never fixed the cause. Frustrating. Front desk very friendly and efficient. We understand about the Covid limitations and having to refresh our towels in the washing machine and dryer. However, A note of the house rules stating extra towels would incur a lodge premium charge along with penalties for not removing "extra" garbage seemed overly negative for an over $400/night room.
We have stayed at several hotels in the Covid era this year. No other establishment has required us to take out our own trash or incur a $50 fine. Every other hotel still provided coffee in the room (Tamarack used to keep hot coffee available in their lounge, but no more, and no provisions in our room). For $500 (2 bedroom suite) per night we got shabby worn out furniture, worn out TV remotes, no coffee, and unfriendly front desk staff. We will be booking elsewhere in Traverse City in the future.
We visited in the Tamarack July 24 - 27, 2020. We had a huge 2 bedroom condo on the 5th floor. Amazing views of the Lake and breath taking sunsets. The Lodge went above and beyond with their measures regarding Covid-19. The private beach is small but it's absolutely fine. Lots of tables with umbrellas to sit at. There are plenty of restaurants, shopping and wineries close by. Staff was very welcoming and friendly. We will definitely be back :)
This is our 2nd stay at the Tamarack and it has been awesome both times. The rooms are spacious and extremely clean and well kept. The location is great and the views of the water are breath taking. Every staff member has been personable and welcoming - absolutely no complaints. We will definitely be returning in the future!! This has become our “happy place”.