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2211 North U.S. 31 North, Traverse City, MI 49686
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About

#13 of 40 hotels in Traverse City
Location
4.6
Cleanliness
4.3
Service
4.3
Value
4.1
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Vending machine
Beach
Non-smoking hotel
Outdoor fireplace
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Kitchenette
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Seating area
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
483Reviews12Q+A100Room tips
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Sara W wrote a review Aug 7
Algonquin, Illinois9 contributions6 helpful votes
We finally were able to get away for a kid-free escape after several years and wanted to be on the water. Upon researching hotels in the area, this place seemed like a great spot. Don’t be deceived like we were! When we arrived, we immediately noticed the trash-filled abandoned lots next to and across from the hotel. Then, we were given a one-page printout at check-in that listed the “changes” due to COVID. Why this wasn’t made apparent on the website, in our check in email or otherwise is so dishonest. We learned they were no longer offering cleaning service among other things. I am a Mom of four and the LAST thing I want to do on vacation is clean my own room. And, the prices did not reflect this “cut back” at over $300/night. When we entered our room - located on the third floor with really unstable steps and no elevator - the first thing we noticed were the smashed bugs all over the walls. No, not just one or a few, they were everywhere! It was like someone left a door open for a day and then had a smush fest - so gross. There was sand covering the floor, literal piles in some spots. Circle back to the non-existent cleaning service and you have a disgusting mess. The rooms have been “remodeled” but it’s definitely a lipstick-on-a-pig situation. The bathrooms are very outdated, mold-covered and it’s a bizarre layout with a tiny standup shower that’s kind of out in the open. Luckily my husband and I like each other, but would not recommend for groups. The tub, or “spa” as the website boasts, was dirty and very outdated. The towels were like sandpaper and we had to get our own in the lobby if we wanted clean ones. Our TV didn’t work, the patio furniture was busted, and the light in the main fixture flickered. We spoke to the front desk once and I swear she rolled her eyes at me - she probably heard about issues constantly because the place is a total dump. They also decided to fix some of the jenky stairs while we were there so we had the pleasure of hearing sledgehammers one entire day without any warning. The big selling point is the water view - and the view is beautiful - but the rooms also overlook the small pool filled with screaming kids (as expected) and are right off of a very busy road, so don’t expect peaceful sunset patio nights. We have traveled a lot and this was the first time we really felt duped. There are a lot of resorts along this strip that offer the views/private beaches so do your research before settling on this place.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Pointes North Beachfront Resort Hotel
Responded 5 days ago
Dear Guest, There are active construction sites near our hotel on the bay and across the street. The lots are not abandoned, they are in the process of clearing the lots for construction. We are currently offering stayover service for reservations that stay a week or longer. We provide fresh linens upon request that our housekeepers will happily exchange for you in your room. We are a property on the water. Unfortunately, this comes with the good and bad of having waterfront property. We treat our property for pest control on a biweekly basis and do room mitigation as needed. If you were not happy with the cleaning of your room we would have been happy to send housekeeping back to your room to address any issues you might have had. Our property is in the process of many new renovations and improvements. Many guests who have been staying at our hotel through the years have been thrilled with the changes we have already made and are really excited about the improvements to come. We are making steps in the right direction to make sure our property keeps up with the extremely high standards travelers have nowadays. If you had any issues while you were in residence, as mentioned above if you would have let us know we would have been happy to fix your TV and change out the patio furniture if need be. We keep extra on-site due to it is inevitable furniture will need to be replaced such as in one's own home. I am glad to hear you enjoyed the view our hotel provides, it is one of the best on the bay! Overall, we apologize you did not enjoy your stay at our hotel. If you would like to give us another chance in the future please reach out to us directly, we would love to try and earn your business again. Thank you, PN Management
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Joey1756 wrote a review Sep 2020
Paducah, Kentucky4 contributions1 helpful vote
Hotel's Favorite
Nice, clean place to stay in a great location with great views and balconies. Plenty of parking, friendly staff, pool area is nice and the beach is manicured every morning. Definitely a place I would recommend.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Owner at Pointes North Beachfront Resort Hotel
Responded Sep 25, 2020
Thank you for visiting us at Pointes North Beachfront Hotel! We are so glad you enjoyed your stay and we look forward to seeing you again!
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Bryan M wrote a review Jun 2022
12 contributions
Pointes North has a lot of potential. The location is good and the view from the balconies is awesome. The balcony added a great deal to our stay by being able to enjoy eating our breakfasts while overlooking the bay and then watching the sunset during the evening while enjoying a drink. The pool was also well maintained and provided another benefit to our overall stay. There is also a nice beach area which had very little usage due to the lake being so cold. There are quite a few chairs and a couple of fire pits, which I would recommend that the management move to the outskirts of the property as I would not have been happy trying to sit our on my balcony and smelling smoke. In fact, I would get rid of them during the spring and summer months so guests can enjoy keeping their patio door open without worrying about smoke entering the room. The employees we encountered were all very nice and helpful, from providing sightseeing info to assisting with additional requests. The breakfast selection was nothing special but seemed to offer enough to please most guests. There were breakfast bars, cereal, breakfast sandwiches that you could take back to your room and heat up, OJ, milk, yogurt, and some other options. The coffee was decent. The room was very comfortable. The king bed provided a very good nights sleep and despite the heavy traffic on the road in front of the hotel, we never heard the road noise in our room. We were on the third floor so I cannot comment as to whether you can hear footsteps from above, but we never once heard our neighbors through the walls. If you are looking for quiet, the west building is a better choice as it does not overlook the pool. As for potential, here are a few areas that management should focus on. But before reading this, take note that I would stay at PN again! These are recommendations for management to make a good hotel better. First, while our room was clean enough, we had to take some matters into our own hands. Anyone who has spent time by a lake knows of the flying gnats and larger flying insects that resemble mosquitos without the needle on their noses (I’ll call them gnats even though they are much bigger). You can’t avoid them. Our first night was almost ruined as our room was inundated with these flying insects. We had not kept the patio door open so that was not the issue. I discovered that the seal around the entry door and at the bottom of the door was in poor condition and the gnats were being drawn to the light coming from around and under the door. We killed at least several dozen by the light in our room. We then took notice to the many other dead bugs killed on the wall by previous guests (up until the evening we had not spent much time in the room). Housekeeping did not wipe these dead bugs off the wall so we did as I did not want to look at them for the remainder of our stay. I then pulled the nightstand away from the wall to kill a few more and noticed dozens of dead gnats behind the stand that had not been cleaned up for some time. Same thing around the corner of the patio door below where the blinds are when they are opened, and in the track of the patio door. Hundreds of dead gnats that had not been cleaned up for a long time. Fortunately they provide a broom in the room so I cleaned them up. I requested a towel from the front desk the next day and placed it at the bottom of the entry door and then leaned a chair against the door each night to force a better seal and we did not have a problem going forward. Our stay was very enjoyable from that point on. I would recommend that management consider replacing the blinds with room darkening blinds. Very early each morning our room was completely bright which woke us up. We would have preferred to sleep a bit longer than 6AM every morning. And the AC unit was very dirty both on the inside and outside. So, with some more thorough cleaning and some maintenance, I would have rated PN 5 stars. Had it not been for the views, beach area, and very helpful and friendly staff, I would have rated it lower. I recommend that management create a checklist of more obscure items to clean such as patio door track, walls, and AC unit to ensure it gets done on a periodic basis. Overall, despite these minor setbacks, I would stay here again.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: West building is away from the pool and more quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Pointes North Beachfront Resort Hotel
Responded 5 days ago
Dear Guest, Thank you for the feedback and review! We are glad to hear you enjoyed your room and the view from your balcony. We pride ourselves on having one of the best views on the bay. Thank you for your feedback in regards to the fire pits. We will take that into consideration. You make a good point. We treat our property on a bi-weekly basis for pest control and do room mitigation as needed if we find one room to be worse than the others. With that being said, as you mentioned, it is a constant problem through the warmer months. We try our best to keep up with it but every now and then one room seems to be a focal point for the bugs. I have relayed these cleaning issues to our head housekeeper to use as a coaching moment for the housekeepers. It helps when we get feedback like this and use it as a constructive tool. Our property is under new management as of recently and we have a long list of renovations and improvements to check off. New in-room curtains are on that list. We are going to change each room over to have a heavy, nicer, and thicker curtain to help with the issue you mentioned. This improvement will be done soon enough. Again, thank you for the feedback. I am glad your overall stay was enjoyable. Next time you visit us I am sure we will hit your 5-star rating! Thank you, PN Management
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Julie C wrote a review Jun 2022
Lewis Center, United States3 contributions1 helpful vote
Just a great place. Very clean and there is a bike path really close that goes all the was into the city! There is also a nice micro brewery in walking distance. The beach was very clean and front desk staff was very nice to work with.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded Jun 20, 2022
Thank you so much for your stay and your review! We're so happy that enjoyed our cleanliness, our location, and our staff. Those are all so important to us. Our beach is awesome, too, for relaxing on and being able to spread out from others. I hope your travels were safe and that we can see you stay again soon! Take care and thank you again! For the love of hospitality, Jonathan Pack Property Management
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natashac442 wrote a review Jun 2022
San Antonio, Texas2 contributions
The staff was so attentive and helpful that it made our stay perfect! Room was spacious and clean. Private beach was fabulous and ducks were fun to watch. Private toilet was nice but be prepared that shower is separated by a curtain and knees are exposed.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded Jun 6, 2022
Thank you for your stay and your kind review! We're glad you had a great stay, enjoying our Pointes North Family, the spacious and clean room, and our great beach! We hope your travels were safe and that you can come visit again soon! For the love of hospitality, Jonathan Pack Property Management
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josh bermudez wrote a review May 2022
1 contribution
Pointes North Resort deserves the highest rating in my opinion. The have beautiful oversized rooms with jacuzzis and balcony’s that overlook beautiful Grand Traverse bay. They are only minutes from all your favorite Traverse city attractions and you will be only steps away for their flawless beach complete with beach chairs and a fire pit. Not to mention the staff is great! I will always recommend them over any of the other hotels in the area.
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded May 27, 2022
Good morning! Thank you so much for your stay. It's so heartwarming to hear your kind comments about our Pointes North Family plus our accommodations. We so appreciate your recommendation, and I hope you have a wonderful spring. We'll be happy to welcome you back again! For the love of hospitality, Jonathan Pack Property Management
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beverly a wrote a review May 2022
1 contribution
The room was great, the view was breath taking. The front desk was commendable. All around greatttttt. experience. The people that were also on vaca were friendly and kind. It defiantly knocked me off my feet.
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: water view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded May 27, 2022
Thank you for your stay and your time in writing your feedback for others and us! I'm so glad you had a great first-time visit to Traverse City, and I hope your travels were safe. Come on back for a 2nd, 3rd, 4th, and more visit! :) For the love of hospitality, Jonathan Pack Property Management
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Lauren V wrote a review Apr 2022
1 contribution
The best views and staff! Highly recommend! The location is absolutely beautiful! The room was so cozy! Nothing beats having a morning walk on the beach or coffee on the balcony. We can’t wait to come back!
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded May 27, 2022
Thank you for your stay and your kind review! It makes our Pointes North Family happy to hear about guests who soaked it all in from their balcony overlooking the bay. Take care and safe travels always! For the love of hospitality, Jonathan Pack Property Management
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Helen M wrote a review Apr 2022
2 contributions
The hotel was absolutely amazing. You can’t beat the beautiful view and the huge hotel rooms . We came with a group of couples and just loved the place. Roxy at the front desk was the best, she was so friendly and made our stay even better. We will definitely be back.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jonathan Pack, Other at Pointes North Beachfront Resort Hotel
Responded May 27, 2022
Good morning! Thank you so much for your stay and your wonderful review and feedback. We so appreciate that you had a great stay with us, enjoying the views and our company! Have a great spring and come visit again! For the love of hospitality, Jonathan Pack Property Management
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wednesdaygirlz wrote a review Apr 2022
Michigan146 contributions52 helpful votes
Our last stay the rooms weren't clean and we tried 2. This time the room was clean but it's in need of updating for sure! Old couch, chipped paint, rust on door, weatherstripping coming off. Just an overall feeling of old. We have been here many years but it has seen better days. Still a great location
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Pointes North Beachfront Resort Hotel
Responded Apr 18, 2022
Hi Shanna, Thank you for the review, and apologize for the situation you had come across. We are updating the hotel over the next two months please reach out to management we would love to have you back.
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PRICE RANGE
$187 - $449 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pointes north hotel traverse city
LOCATION
United StatesMichiganGrand Traverse CountyTraverse City
NUMBER OF ROOMS
44
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Frequently Asked Questions about Pointes North Beachfront Resort Hotel
Which popular attractions are close to Pointes North Beachfront Resort Hotel?
Nearby attractions include Swan's Nest Gifts (0.4 miles), Doug Murdick's Fudge (0.4 miles), and Pebble Brook Golf (0.1 miles).
What are some of the property amenities at Pointes North Beachfront Resort Hotel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Pointes North Beachfront Resort Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Pointes North Beachfront Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Pointes North Beachfront Resort Hotel?
Conveniently located restaurants include Red Mesa Grill, Don's Drive-In, and Smoke and Porter Public House.
Are there opportunities to exercise at Pointes North Beachfront Resort Hotel?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Pointes North Beachfront Resort Hotel?
Many travelers enjoy visiting The Village at Grand Traverse Commons (5.5 miles).
Does Pointes North Beachfront Resort Hotel have any great views?
Yes, guests often enjoy the harbor view available here.
Is Pointes North Beachfront Resort Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.