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Crystal Mountain

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Crystal Mountain
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637 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Rochester, Michigan
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Crystal Mountain is,a gen in an otherwise sleepy partof Michigan. Beautiful landscaping enhances the newer cottages and bungalos. The main lodge area is currently under a much-needed renovation. New residences are also under construction, making it a little difficult to park or navigate around the main lodge and it's one restaurant, pizza joint/convenience store. The fitness center is also home... More 

Helpful?
Thank jctraveler14
Charlevoix, Michigan
Level Contributor
129 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Flowers and landscaping are top notch. Condos are very comfortable and LOVED my spa treatment. I don't golf but it is a great resort and the best family-oriented resort in northern Michigan. The Legacy Art Trail is interesting and runs through a sugar maple forest. Great cross country ski trail in winter.

Helpful?
Thank Kim K
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The property and area are beautiful. The only thing "included" with your room is access to the pool. We stayed in the mountainside homes and for the price per night I was shocked at how dated it was. We have also stayed in some of the hotel rooms and they are all original as well. I can't really justify the... More 

Helpful?
Thank katinez13
Crystal_Mountain, Marketing Coordinator at Crystal Mountain, responded to this review

We are sorry to hear that your recent visit to Crystal Mountain did not meet your expectations. Crystal Mountain prides itself in producing exceptional experiences throughout the resort and your feedback is important to help us continuously improve. Thank you for your comments. More 

Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at Crystal Mountain for three nights. We enjoyed it very much. We have a five year old and he loved the pool area (although the weather was a little cool in late June). We stayed in a two story condo and it was beautiful. We loved that it had a full kitchen. It was very quiet. The... More 

Helpful?
Thank EPB30
Michigan
Level Contributor
161 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

As you drive in and see the magnificent flowers and landscaping, you know this is not your normal up north location. Each resort--condo, home, room--was different and unique. Everything we saw had a kitchen and the golf course was amazing. We golfed the Mountain View and it was great. No rubbish and the greens were perfectly manicured. The condo we... More 

Helpful?
Thank buckmi
Fairfax Station, Virginia
Level Contributor
150 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

This place has it all- great ambiance, lovely spa and wonderful staff and beautiful rooms. Food is hit or miss at The Thistle Pub-- they get overwhelmed and service suffers-- we complained about salty soup that was inedible and they only took 20% off of the soup. Weird. but look forward to going each year!

Helpful?
Thank Terese C
Port Huron, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Terrible customer experience at this BEAUTIFUL resort. The head of risk and safety (manager) said "what's the problem" when I took issue with my 5 year old receiving 2nd degree burns and an Emergency Room visit after using the resorts Alpine Slide......then during a one on one conversation with him, he questioned the pain tolerance of another young child who... More 

Helpful?
1 Thank MattMPM
Buckley, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We took our grandchildren to the Crystal Mountain Water Park which is only 15 minutes from our home. Wonderful place to get wet in the summer time. It's open to the public (you don't have to be staying at the resort) which we need more of out of the resorts in our area. Northern Michigan is a tourist haven but... More 

Helpful?
Thank Tina W
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Inn. Gorgeous room plenty of space for the 3 of us. The property itself is just so beautiful. We have a 7 year old son. He enjoyed all the amenities. The pool was busy but plenty of places to find a seat. The alpine slide was a blast we did it over and over again! The staff... More 

Helpful?
1 Thank Krissy B
Ann Arbor, Michigan
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent three days here. While the facility was beautifully maintained and the staff was superb, I had three restless nights in my room. The more I thought about it, the lower the rating. This was supposed to be a place to relax and get some needed respite, but the room was set up all wrong. The air conditioner was right... More 

Helpful?
2 Thank Amge55
Crystal_Mountain, Marketing Coordinator at Crystal Mountain, responded to this review

Thank you for your comments. We are sorry to hear that your recent visit to Crystal Mountain did not meet your expectations. Crystal Mountain takes pride in producing exceptional experiences throughout the resort and are always eager to learn how to improve and ensure the best visit possible. If you would like to speak to a member of our management... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in coastal Benzie County, Crystal Mountain is the Midwest's premier four-season family resort featuring some of the finest accommodations northern Michigan has to offer - 36 holes of championship golf, 56 downhill slopes, 40km of cross-country trails, the award-winning Crystal Spa, the Michigan Legacy Art Park, and IACC-approved conference facilities. During your upcoming visit we hope you'll share in our excitement as an historic $11 million expansion brings new amenities, accommodations and activity to the very heart of our mountain community. Please know we are managing construction hours and crews so as to minimize any inconvenience to our guests. Should you have questions please contact the front desk. ... more   less 

Additional Information about Crystal Mountain

Address: 12500 Crystal Mountain Drive, Thompsonville, MI 49683
Location: United States > Michigan > Benzie County > Thompsonville
Price Range: $133 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crystal Mountain 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Crystal Mountain Resort And Spa
Crystal Mountain Hotel Thompsonville
Crystal Mountain Michigan Lodging
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