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All reviewswater park isfamily reunionthe wait staffwedding receptionbanquet staffcorporate meetingdeep cleaningbanquet foodstayed here for two nightsvisited this hotelbanquet roomspring breakmultiple timesstaff was friendlybusiness triploonluncheon
Felt really bad for my Son and now his wife as had people coming in from all over to stay and he wanted it to be a good experience and trust me that was hardly the case as read my previous statement in comments. Feel...More
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We planned a Family Christmas gathering on December 23 at the Loon River Cafe attached to the Sterling Inn / Wyndam Garden hotel location. Years ago, I had been to this restaurant and knew they had a private room that comfortably seated approximately 15 people....More
Thank Claudia T
Response from Brett L, Manager at Wyndham Garden Sterling HeightsResponded January 11, 2018
On behalf of the staff, please accept our sincere THANK YOU for the wonderful review. The staff will be so excited when I show them what you've written. We hope to see you again soon!
Let's start with the positives. The staff was very friendly and very helpful. The staff at the in-house cafe were also very helpful and friendly. BUT, it was one of the worst hotels I've stayed in. Here's why:
1. The hotel is undergoing reservations and...More
This was one of the worse hotels we have ever stayed in. Our room was filthy!! There were crumbs on the floor, stains on the drapes and dust on the furniture. The shower had mold in the corners and the hot water took 5 minutes...More
Found hair across toilet, king pillows, but queen cases on the pillows, do you know how many faces sleep on these pillows? Shower curtain rod was almost off, had to rig it to stay up to shower. Told front desk on first day, showed pictures,...More
Thank Neil S
Response from Brett L, Manager at Wyndham Garden Sterling HeightsResponded 1 week ago
Thank you for your review. I'm sorry to learn you are not satisfied with the resolution in the case. We had a couple of nice email exchanges and I was just attempting to resolve this quickly for you.
We offer room only and water park package pricing. The water park is open Friday and Saturday only. If you are interested in using the water park, please select the water park package pricing. There is an... More
We offer room only and water park package pricing. The water park is open Friday and Saturday only. If you are interested in using the water park, please select the water park package pricing. There is an option if you choose to book the room only, we can sell you access to the water park. Each wristband is $25 plus tax, a maximum of 4 are allowed to be purchased. I hope this helps!