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Holiday Inn Southgate - Heritage Center

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Holiday Inn Southgate - Heritage Center
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149 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Lexington, Kentucky
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We were here for a high school reunion from Kentucky. When we checked in our room was 80 degrees with a non working air conditioner. They moved us to another room and while I was pushing the valet cart a housekeeping employee questioned me about the pillows I had brought from home saying they looked very similar to the hotel's.... More 

Helpful?
Thank Kris G
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Kris G,, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Fort Wayne, Indiana
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 2, 2016 via mobile

The hotel is a little old and outdated but is clean for the most part. The old hall carpeting could use a good shampooing. There was a new trainee at the front desk but she did well with the help of her shadowing trainer. When I got to my room it was unusually hot at about 80°. I told the... More 

Helpful?
Thank Cemecomin
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Cemecomin, Thank you for the candid review of our property. I am pleased to hear that you liked the room cleanliness, comfortable beds and smooth check-in experience. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you... More 

Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

Again the team of employees were really nice and made the whole stay very nice. Absolutely perfect. The hotel is clean, spacious, and they have an agreement to use the huge gym just in from. Really nice to be able to train there for free. Nothing to complain about. On the contrary. Really nice hotel for business purposes in the... More 

Helpful?
Thank Anton A
1 review
4 of 5 stars Reviewed July 25, 2016 via mobile

We stayed at this hotel for 3 nights/4days and thoroughly enjoyed it! The room was clean and offered daily cleaning service, which you could opt out of if you wanted; ditto the fresh towels. The indoor pool was awesome; our kids loved being able to shout and swim around while my husband and I took advantage of the tables around... More 

Helpful?
Thank Eponine83
Central Michingan
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 24, 2016

I've been staying here for years and have always received excellent service and had zero complaints about anything. However, I would still be sitting in the restaurant waiting for someone to acknowledge my presence if it hadn't been for Cassandra coming to my rescue and taking care of me even though I was not seated in her area. This happened... More 

Helpful?
Thank StxSheila
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear StxSheila, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and we appreciate your business with us. I am glad to read of your positive feedback on the excellent service received from one of our restaurant staff, Cassandra, and for regarding the cleanliness of the room received. It is... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 24, 2016

I was in town recently for a funeral.The motel is very outdated and in need of renovating.First off there was bags of garbage outside the building by the door where we parked.Unfortunately they were still there when we returned several hours later.The carpets in the hallway are very dirty. When I turned the bed down there were two huge stains... More 

Helpful?
1 Thank Diana O
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Diana O, Thank you for taking the time to convey your comments regarding your recent experience with us. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We are sorry you did not enjoy you room accommodations and the free breakfast. We take our guest comments very seriously and always strive to improve... More 

Travelers are raving about these Southgate hotels

Oakbrook Terrace, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2016 via mobile

This hotel is huge!! The jacuzzi suite was great! Two rooms with separate entrances... The restaurant/bar was nice... All u can eat soup & salad bar. What stood out the most about this hotel was the stellar customer service provided by the front desk ladies... Candice, Larissa, & MiMi went out of their way to make sure my needs were... More 

Helpful?
Thank Hannahleigh520
Pittsburgh, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2016 via mobile

This facility was a good choice for me on my way to Detroit. It was close enough to the city that it provided an easy access in the morning. It was also close to many restaurant choices. The lobby was nice, breakfast in the morning was good, especially since it was included with the room. Every person on the staff,... More 

Helpful?
Thank LPScott
Annapolis, Maryland
Level Contributor
218 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed July 13, 2016

Needed to make a quick trip to the area and the other Southgate hotels could not accommodate me so I stayed here again against my better judgement until they improve.I will say since the last time I stayed here,well over a year ago, it has improved a little. This property seems to be a gold mine in the shade. Great... More 

Helpful?
Thank wblu
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear wblu, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced... More 

Upper Marlboro, Maryland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 5, 2016

The facility was okay for the price paid. The continental breakfast is very good. close to restaurants. the staffs were very friendly. My stay here was for business and it serve the purpose it was intended for.

Helpful?
1 Thank Ladybe1
IHGService, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Ladybe1, Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to the service our staff has provided. Your kind comments are highly appreciated. Let us assure you that we will continuously strive for improvement to make your future... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel Southgate Banquet & Conference Center is the place to be for business or pleasure. Luxurious, spacious, clean & comfortable rooms await you in the downriver Detroit area. You will be treated like royalty with friendly, hospitable service. The Holiday Inn Southgate Banquet & Conference Center is the place to be and be seen. Your hotel features Downriver's largest indoor pool, whirlpool, exercise room, award winning & outstanding restaurant - Charlie s Chophouse - and lounge - Club Charlie s - with live entertainment on weekends. Our luxurious & elegantly decorated ballrooms accommodate 10-700 people. With over 35 years of combined experience, we welcome you to see for yourself why the Holiday Inn Southgate Banquet & Conference Center is second to none. The Holiday Inn Southgate Banquet & Conference Center is nestled in a beautiful, safe and comfortable suburban community, conveniently located off interstate I-75 exit 37 and Northline Road. Just 15 minutes from the heart of downtown Detroit, Detroit Metropolitan Airport 9 miles, Greenfield Village, Henry Ford Museum & Ford Rouge Tour 9 miles, MGM Casino, Greektown Casino, Motor City Casino, Casino Windsor, Comerica Park (Detroit Tigers) Ford Field, DIA Detroit Institute of Arts, Fox Theater, Joe Louis Arena, Cobo Hall, and so much more! Customer service is our top priority. Smiling & friendly faces await your next trip to the Detroit area. ... more   less 

Additional Information about Holiday Inn Southgate - Heritage Center

Address: 17201 Northline Rd, Southgate, MI 48195-2336
Location: United States > Michigan > Southgate
Price Range: $109 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Southgate - Heritage Center 3*
Number of rooms: 339
Reservation Options:
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Also Known As:
Holiday Inn Southgate - Heritage Hotel Southgate
Southgate Holiday Inn
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