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Embassy Suites by Hilton Detroit Southfield

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755 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Detroit Southfield
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Showing 748: English reviews
Vineland, New Jersey
Reviewed August 23, 2016

We stay in Hilton brand hotels often, and know they have high standards. I've never had an issue at any Hilton hotel, however; this is an exception. First, let me say, that the staff was great and worked with us when we discussed our concerns. They have been working on renovations and from what I got, there were major issues...

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1Thank robinmichele
Lido Key, Florida
Reviewed August 23, 2016

Broken elevators, broken down mattress, broken shower door, unruly children in the halls late at night, dirty public restrooms. The general manager must be incompetent or uncaring. The front desk people were very nice but could not overcome the failures of their boss.

Review collected in partnership with Embassy Suites Hotels
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Thank susano212
Holdingford, United States
Reviewed August 23, 2016

I go there for Clarence making omelettes in the morning and the manager's reception at night. The bar tenders are fabulous. They have free drinks from 5:30-7:30 and some appetizers. I don't get a food stipend when I'm on business so I can get away with eating for free here with a big breakfast and then snacks at night.

Review collected in partnership with Embassy Suites Hotels
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Thank Dan D
Chicago, United States
Reviewed August 21, 2016

Only bright spot was the egg guy at breakfast. The rest of the staff was brutal. Service brutal. Hotel was filthy. Dirty sheets in piles in hallways still at 8pm. Breakfast plates in front of doors late at night. Elevator glass shattered, with note saying the new glass had not arrived. Maid told me it had been like that for...

Review collected in partnership with Embassy Suites Hotels
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Thank Marko V
Richmond, Virginia
Reviewed August 20, 2016 via mobile

Dirty. Uncaring. Broken windows. Front desk staff says "we're not really a Hilton property ". Every fixture in the bathroom loose. Smell of mildew. Awful. Simply awful. I would not stay at this property at any price. As a Hilton diamond member I'm ashamed.

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Thank Charles M
Del Mar, California
Reviewed August 20, 2016 via mobile

The worst hotel I've stayed at in my 35 years of travels. Old, broken, horrible service, housekeeping almost non existent. Avoid this hotel at all costs. This hotel needs major renovation and new management to just be on par with other embassy suites.

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Thank lkatzcpa
Charleston, South Carolina
Reviewed August 19, 2016

In need of upgrade and maintenance. Many problems with rooms (air conditioning and toilets - different rooms same issues) elevators did not work, stopped working or were damaged (glass and panels). Staff was great and did their best with what they had.

Review collected in partnership with Embassy Suites Hotels
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Thank Mike P
Aliquippa, Pennsylvania
Reviewed August 17, 2016

The hotel was picked for a family reunion. The lobby was neat and clean, the desk clerks were pleasant; but, that's where it stops. The AC had shut down in the entire bldg., the elevators were shutting down and a few of our people got stuck at different times on the elevator. Eventually only ONE worked!. When they did work...

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1Thank Cappacchino
Canada
Reviewed August 16, 2016

Before I begin (I won't have much, as I didn't stay long), read the other reviews below about run-down property, faeces in pool, urine on toilets, no air conditioning, etc. etc. First impression as I pulled into the parking lot was "what the heck?" The parking lot seems like it a leftover from a zombie apocalypse, full of potholes, random...

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1Thank Simon92
Motherwell, United Kingdom
Reviewed August 10, 2016

Quite probably the worst hotel I have had to stay in for business. A recent refurbishment in this hotel seems to have created more problems than it solved. Yes, the bar area has been improved, but it seems to be at the expense of the suites which are incredibly dated and show distinct evidence of many years' traffic and use....

Review collected in partnership with Embassy Suites Hotels
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1Thank John C
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Southfield

Address: 28100 Franklin Rd, Southfield, MI 48034-5514
Location: United States > Michigan > Southfield
Price Range: $123 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit Southfield 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Detroit Southfield staff and other travelers.
2 questions
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Questions? Get answers from Embassy Suites by Hilton Detroit Southfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 804's heating/cooling system was inoperable but didn't affect my sleep comfort.”
 of 5 bubbles 975terryg, yesterday | Read review
“Stay away from elevators ... lots of dinging noise.”
 of 5 bubbles Ja-Rn-7, Jan 16, 2017 | Read review
“Hotel needs updating so wait until they update it.”
 of 5 bubbles markcX7649LP, Nov 30, 2016 | Read review
“Check in using the app is a geat and so fast.”
 of 5 bubbles latinooo, Nov 25, 2016 | Read review
“Avoid this hotel and find someplace else”
 of 5 bubbles danley2015, Sep 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question