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The Westin Southfield Detroit

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The Westin Southfield Detroit
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570 Reviews from our TripAdvisor Community

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Showing 558: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you are looking to stay in a beautiful place with amazing service this is the place you want to stay. There is a Starbucks in the lobby with reasonable hours. There is a great restaurant and lounge that has food that is reasonably priced and organic. Room service is very prompt and you get great portions. They will even... More 

Helpful?
Thank Amy J
New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Exceptional stay. Unique & Byron went above & beyond at every chance to ensure we had a wonderful experience. Clean, comfortable room deserving of the 4star rating & need one of their heavenly beds in my life. First time staying at the Westin & I'll definitely be back.

Helpful?
Thank Bernard O
Management response:

Thank you for your response! We are delighted to hear you had an all-around wonderful experience with us! It is always wonderful to hear our staff was able to provide our guest’s with superb customer service. We will be sure to pass on your kind words! Please know we would love to welcome you back to the Westin Southfield Detroit... More 

Brampton, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

My first impression by Barbara Sterling at the customer service was very amazing. I found her courteous, considerate, and very professional. When we did not get our room which we selected she was very apologetic and when she found out that I take 2% milk in my morning tea she brought the milk to our room. Our room was very... More 

Helpful?
Thank mnabbasi
Management response:

Thank you for your response! We are delighted to hear that Barbara was able to provide you with superb customer service and make your stay with us memorable. We will be sure to pass on your kind words! However, we would like to extend our sincerest form of apology that the service you received at the wedding was not up... More 

Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First time to this area of Detroit (came in last minute to go to a Tiger's game) and stayed a Saturday night. Really quite neighborhood, with access to major roadways not a problem. Yes, the hotel is under renovations, no major inconveniences there, and the staff were quite friendly. This is where the "you get what you pay for comes... More 

Helpful?
Thank Runga26
Management response:

Thank you for your response and we’ve reached out to you to address your stay. We would like to extend our sincerest form of apology that your room’s conditions were not up to Westin standards. Our guest’s happiness and safety are two of our highest priorities, and we apologize that we were not able to meet our mark. We are... More 

Travelers are raving about these Southfield hotels

Vancouver, British Columbia, Canada
Level Contributor
1,181 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Here is the thing. We have been staying at this hotel for many years. They are in the process of renovating. There are some issues. We booked 4 rooms. Two out of the 4 had problems with the AC. On the other hand the staff really try to be helpful and give you great service in the restaurant, bar, at... More 

Helpful?
Thank Joel K
Management response:

Thank you for your response! First off, we would love to thank you for your continued business. It is always inspiring to have our loyal guests continue to stay with us. We would like to apologize that we were not able to meet your typical Westin standards this time around. Please know it would be our pleasure to continue welcome... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Room was very nice and clean. Bed was so comfortable like sleeping on a cloud. Front desk customer service representative was friendly and check in and out was easy. Bar had good drinks and food. Must go again.

Helpful?
Thank Toyia J
Management response:

Thank you for your kind words! It is inspiring to hear you were able to utilize our Westin Heavenly bed to its fullest potential during your stay with us. We will be sure to pass on your kind words to our friendly staff! It would be our pleasure to welcome you back to the Westin Southfield Detroit when you are... More 

Southfield, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I got a great last minute deal so I figured...why not. Don't get me wrong the room itself was nice and clean . The bed was plush and comfortable. The shower head was amazing. However there were 2 things that took away from my stay. The first being the fact the hotel was under construction, which left me less than... More 

Helpful?
Thank CarmenB4080
Management response:

While we are glad you enjoyed your Westin Heavenly bed and all it has to offer, we would like to apologize that your stay with us did not fully meet your expectations. Our guest’s happiness and safety are two of our highest priorities and we would like to extend our sincerest form of apology that we were not able to... More 

Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 20, 2016

We spent three nights at the Westin Southfield to celebrate a wedding with family friends. Although the place is undergoing a renovation - and there were two other events taking place - we were so very well taken care of. The staff were friendly, helpful, and always willing to step in with assistance. When my children arrived very early in... More 

Helpful?
Thank MMkoppel
Management response:

Thank you for your response! We are delighted to hear that our helpful and courteous staff were able to provide you with superb customer service. Please know we will pass on all kind words! It would be our pleasure to welcome you back to the Westin Southfield Detroit if you ever find yourself back in the area. More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2016 via mobile

Recently stayed at the Westin Southfield on a business trip. Even though the lobby was under renovation, the staff was resilient and very accommodating. Our room was very comfortable with a nicely appointed living room adjacent to the bedroom. We'll definitely be back.

Helpful?
Thank LinnyDa
Management response:

Thank you for your incredibly kind words! It is inspiring to hear your stay with us was enjoyable and that our staff was able to provide you with great customer service. We would love to welcome you back to the Westin Southfield Detroit in the future! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed July 18, 2016

At the Level One Lounge, the Westin Southfield Detroit, I always receive excellent, friendly service regardless of how busy. Cat, Telea, Travis and Desha are a amazing team of service professionals. I feel like I am the only customer in the bar. Drinks and food are served promptly before I run out. The service is always with a smile. The... More 

Helpful?
Thank jnj99200
Management response:

Thank you so much for your response! We are inspired to hear that you continuously receive excellent customer service from our Level One Lounge. We will be sure to pass your kind words along! Our guest’s happiness is one of our main priorities, so we are more than delighted to receive such great praises. We would love to welcome you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Near the quiet suburbs and only being 20 minutes from downtown, The Westin Southfield Detroit is near many Fortune 500 headquarters and with access to the Southfield Town Center's 5 corporate towers. ... more   less 

Additional Information about The Westin Southfield Detroit

Address: 1500 Town Ctr, Southfield, MI 48075-1141
Location: United States > Michigan > Southfield
Price Range: $132 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Southfield Detroit 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
The Westin Southfield Detroit Hotel Southfield
Westin Southfield Detroit
Southfield Westin
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