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Extended Stay America - Detroit - Southfield - I-696

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Traveler (11)
Room & Suite (8)
Dining (1)
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Overview
  • Excellent12%
  • Very good8%
  • Average20%
  • Poor25%
  • Terrible35%
Mar 21, 2018
“The price was affordable, but the staff is rude”
Jan 12, 2018
“Overnight stay”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Additional information
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (24)
There are newer reviews for Extended Stay America - Detroit - Southfield - I-696
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11 - 15 of 24 reviews
Reviewed October 12, 2017

Stayed for a couple days, the smell of pot came through the walls on the weekend. People had party's and were loud in the hallway drinking and shouting back and forth. The people above me partied well in the Sunday morning. I didn't get much...More

Thank prameela357
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - I-696Responded October 14, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed July 22, 2017

Needs to have a better breakfast for the price that you pay for the room and the fact that you have to bring your towels down to the front desk is redundant i feel like they should come to the room.tyMore

Review collected in partnership with Extended Stay
Thank DevinSmith2017
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded July 23, 2017

Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your concern with my management team in an effort to improve our overall guest experiences. We hope you will consider us again...More

Reviewed July 14, 2017

Housekeeping is bad, even after multiple follow up housekeeping was not done, we stayed for 9 days and not even once we had got housekeeping. apart from that staffs are friendly, comfortable room, I used utensils of the hotel which was very helpful and clean,...More

Review collected in partnership with Extended Stay
Thank Pavi R
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded July 15, 2017

Pavi, thank you for your review. We are happy to know you liked our location and loved the service provided by our associates. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will...More

Reviewed June 17, 2017

Firstly with "Do Not Disturb" sign return to my room 3 men in room going through my property. Feared my prepared containers of smoothies had been tampered. 2 months later my 2006 Chevrolet Trailblazer of 4 years stolen from ESA parking lot. NO external security...More

Review collected in partnership with Extended Stay
Thank Eddie422
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded July 8, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed May 23, 2017 via mobile

I forgot my laptop power cord and this hotel return my power cord back to me, the hotel has improved their facility and service lot and room is cozy and comfortable , extended stay America is suitable for those traveler who prefer to cook food...More

Thank Suchay1
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - I-696Responded May 24, 2017

Our entire team here at Extended Stay America - Detroit - Southfield - I-696 would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Details
Price range
$72 - $93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$72 - $93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (11)
Room & Suite (8)
Dining (1)
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Room Tips
"Don't stay"
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"I suggest choosing a room in a different hotel. If you have a complaint it will go unaddressed."
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"Weekends seem to have the best rates."
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"Do not stay here!!"
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