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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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81 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Showing 81: English reviews
Inkster, Michigan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 26, 2013 via mobile

Front desk staff were helpful. hallway carpet dirty. Soon as I got off the elevator smelled weed smoke and cigarette smoke. Our room smelled like a old nursing home mixed with newports. Chairs were stained like somebody urinated in them. Furniture cheap. Very sad. Dont Stay here unless you just don't care. Should be less than 50 $

Helpful?
3 Thank bre1025
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The experience you described is not acceptable, and I sincerely apologize for your stay with us. To make sure this doesn't happen again, I am working on deep cleaning your room to ensure future guests do not experience the same issues. As well, our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 5, 2013

Value of hotel room was not comparable to the accommodations. Adjust prices to fit. Also, offer a decent breakfast to your guest. Paint the lobby, clean carpet and take down prices on vending machines.

Helpful?
3 Thank Dongereel
Woodbridge, Virginia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 22, 2013

We came to Michigan for a family gathering. We didn't want to spend a lot so this place looked good to us. Well...the internet pictures are very deceiving!!! Coming in from VA the drive was about ten hours, so when we arrived to the hotel we were very tired. The front desk staff was wonderful. Even though we were about... More 

Helpful?
1 Thank Evee63
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Eve - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay at our hotel did not meet your expectations. Please know, we are in the process of upgrading our hallways with new carpet and new furniture for our rooms. As well, I am going to... More 

Malaysia
Level Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed September 21, 2013

We stayed in this hotel for our business trip to Michigan, The room is very confortable with kitchen and large fridge and microwave for people who stay longer period. But when I come to connect WIFI I couldnt do it so I ask for the internet cable in front desk but they dont have any. So my coworker and I... More 

Helpful?
Thank kanchandayo
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were unable to connect to our WiFi. Please know, I am working with our new internet provider to ensure that this is not an issue for guests in the future. Still, I am glad to know that your... More 

Stamford, Ct
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 12, 2013

arrived at 9:30 PM and faced a rude front desk person who was busy counting coins, he claimed that system is down and can not owner the reservation made by his company. told him call your company to check, he refused, and said come back in 2 hours hopefully the system will be up. he refused to check us in... More 

Helpful?
3 Thank hellohello2010
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I appreciate you taking the time to write a review of your experience with us. The customer service you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is working on a different strategy of checking guests in during the time our system is down for our daily audit. We... More 

1 review
4 of 5 stars Reviewed August 31, 2013

Brian is awesome. He answers all my questions, never missing in action, wonderful personality and always pleasant. If I have a concern, he handles it immediately. The entire has been nice and always willing to assist.

Helpful?
Thank JustUs4Now
Manager_11525, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I received a copy of your review and wanted to thank you for taking the time to comment. It's great to hear that our staff was able to provide you with comfort and ease during your travel to our property. Brian, along with the rest of the staff, pride themselves in implementing great customer service. Thank you again for sharing... More 

Southfield, Michigan
1 review
5 of 5 stars Reviewed August 13, 2013

During a recovery period, my two Children and I have been staying at this Hotel for over a year and it has been a very pleasant experience. All of the Staff are excellent in Customer Service, meanwhile Brian adds Person Centered Customer Service to the Extended Stay experience. His quality service skill which supersedes in effectiveness is the follow up.... More 

Helpful?
Thank Cachua R
Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed August 11, 2013

I was staying at this hotel for atleast a week with my fiancee, and the welcome we felt when we arrived was unbelievable. When we checked in Brian greeted us and made us feel right at home! Our room could have been better but we made the best of it. Our home was being painted and we had made reservations... More 

Helpful?
Thank belinda w
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for your great review of our property. I'm glad that we could provide you with the comforts of a home away from home. It's always satisfying to read positive feedback from our valued customers like you. Our staff is continually coached on how to best provide professional, accommodating and friendly service to every guest. I am pleased to... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 1, 2013

This hotel has been a wonderful experience! My family and I have been staying here for over a year, and the service has been immaculate. Since the manager, Amber, has arrived in the past few months, We have seen a vast improvement in the hotel life and hotel upkeep. Amber has taken a “hands on” approach with the hotel, mingling... More 

Helpful?
Thank ATDAED1993
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We believe that... More 

New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 7, 2013

Izack checked me in and made certain my stay was acceptable. I found the rooms to be clean and quiet. When I needed food the front desk made certain I had some menus from some of the food locations around the area. This location is great for getting around the Detroit area. Easy access to 695, M10 or Telegraph Road.... More 

Helpful?
Thank Seth H
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Seth - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff and property. I am also glad that you found our location to be ideal. I do hope that you will return to our hotel,or any other Extended Stay Hotels location in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Laundry Service

Additional Information about Extended Stay America - Detroit - Southfield - Northwestern Hwy.

Address: 28500 Northwestern Hwy, Southfield, MI 48034-1802 (Formerly Homestead Studio Suites - Detroit - Southfield)
Location: United States > Michigan > Southfield
Price Range: $69 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Southfield - Northwestern Hwy. 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Southfield
Homestead Suites Southfield
Southfield Homestead Suites
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