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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Traveler (3)
Room & Suite (28)
Dining (1)
Overview
  • Excellent30%
  • Very good18%
  • Average15%
  • Poor11%
  • Terrible26%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star accommodation
All hotel details
Additional information
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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1 - 5 of 113 reviews
Reviewed 2 weeks ago via mobile

I was referred by my business partner & I was very pleased with the customer service & location. The hotel is well kept & quiet. Not too much guest traffic & the staff is friendly (especially Letitia & Star). There was a housekeeper but unfortunately...More

Thank Kim L
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 2 weeks ago

Thanks for the 5-star review of Extended Stay America! It feels so good to know you liked our well-maintained property and were highly impressed by the stellar performance of our courteous staff. Thanks once more for your comments, and we look forward to welcoming you...More

Reviewed 3 weeks ago

I took a chance staying at ES because I am allergic to pets but to my surprise it was a great stay. The hotel is very clear & smells good. You would never know it was pet friendly. It appears to be a new hotel...More

Thank Kimmie L
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 3 weeks ago

Kimmie, it was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers. We are so happy that you loved our well-kept property and that our facilities and service were to your satisfaction. We look forward to sharing...More

Reviewed June 30, 2018

Not a true extended stay hotel. Nothing in the rooms (no cups, dishes, utincils, etc.) Lobby locked at 7:30 pm. Elevator reeked of marj smoke. Not very friendly at the desk; no greeting, just bare acknowledgment. No information as to how to access the front...More

Thank Ade J
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded July 2, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed June 29, 2018

I'm not sure why I've read negative reviews because I have come in town & have stayed at this location & I've always had a wonderful experience. This hotel is my go to when I'm in town for business. The staff are always welcoming. There...More

Thank Lee B
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded July 4, 2018

Lee, thank you for choosing Extended Stay America for your business trip. We are glad to know we were able to provide you with a wonderful stay once again and that our staff took good care of you. We will be sure to share your...More

Reviewed May 21, 2018

I have stayed at this hotel many times, but recently the management is very rude which is very disappointing. There was nothing available to put out for the complimentary breakfast and when I asked for toilet paper I was told they didn't have any...really?!?More

1  Thank dianealbaugh
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded May 22, 2018

Diane, thank you for choosing us again. Please accept our apologies for the inconvenience you experienced with our staff. This is not the type of review we are accustomed to receiving, and we are reviewing this with our team. All in-room amenities are always available...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Laundry Service
Non-Smoking Hotel
Room amenities
Microwave
Details
Price range
$80 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$80 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (3)
Room & Suite (28)
Dining (1)
Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
February 3, 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"Bring your own utensils or buy them from Walmart or Meijer."
amytC514BP
2 million years ago
Read review
"Lower floor was perfect"
jimj774
2 million years ago
Read review
"Maybe away from desk, and outside door"
901catherinez
2 million years ago
Read review
"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't..."
prameela357
2 million years ago
Read review
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