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Extended Stay America - Detroit - Roseville

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Extended Stay America - Detroit - Roseville
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Detroit, Michigan
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed February 21, 2016

Maybe it's because I was only staying one night that they put me in the most ratchet room they had but I booked this hotel because the pictures on the website made it look spacious, clean, and updated. When I got to my room, however, it was tiny, dingy, smelly, and falling apart. There were stains everywhere and the room... More 

Helpful?
Thank Stefanie M
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have used your comments as a training tool to make sure we are implementing deep cleaning and preventative maintenance procedures to ensure your experience is not repeated.... More 

Roseville, Michigan
1 review
4 of 5 stars Reviewed January 19, 2016

My experience started at a Hawthorne location in Southfield with family flying in to attend a Family Reunion in Chicago, while a rally in the city of Detroit, with over 30,000 other out-of-towners that took place that week. The Hawthorne suite, I have reserved for my family member was rather nice looking. It is a two level suite. One problem... More 

Helpful?
Thank Wm B
Harrod, OH
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 30, 2015

Overall it was okay. The rooms smelled musty/old. There were ants in the doorway. The place could use a general update ( fixing the little things like chipped paint and stains) and some deep cleaning . But it was for one night while working in the area.

Helpful?
Thank insulator1
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. In response to your feedback, I am working closely with our outside vendor and housekeeping staff to ensure your experience is not repeated. I... More 

Manhattan, Kansas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 1, 2015

The rooms, the corridors, the outside is filled with cigarette smoke. I asked to be moved to another room, and I actually was, it was just a little bit better, but still smelled a lot. the "Breakfast" is a muffin, a granola bar and a fruit, not bad, just regular. Location is fine.

Helpful?
1 Thank Alberto Z
Manager_11525, Manager at Extended Stay America - Detroit - Roseville, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your room was not as smoke-free as it should have been. Here, at Extended Stay Detroit-Roseville, we take pride in being a non-smoking hotel. We are so sorry about the odor that you endured while staying with us. It would be... More 

Milwaukee, Wisconsin
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 18, 2015

Before this stay I had a very different impression of the Extended Stay America chain.....it was sad that the light, but somewhat decent breakfast "snacks" were set up around the small front desk/lobby area, looked very much "thrown together"....the first night's room was somewhat decent, decent carpet, their was hair on the walls of the bathroom & shower.....second night's stay... More 

Helpful?
Thank Nicole3169
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. I am sorry to hear that your experience was not what you expected. In response to your feedback, I will work more closely with our housekeeping staff to make sure that our rooms are cleaned properly to prevent your experience from happening again. Additionally, I will be coaching our staff to... More 

1 review
5 of 5 stars Reviewed March 25, 2015

My house is under renovation and my insurance company choose this location. The staff at the front desk are all nice, helpful and accommodating. It's been a month since I stayed in this hotel. My house is about to be ready and I am kind a sad that I will be leaving this hotel and friends that I get to... More 

Helpful?
Thank Jthomas128
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to the front desk staff are much appreciated. I am so glad we were able to provide you with a great stay and friendly service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you... More 

Phoenix, Arizona
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 7, 2015

The studio suite was NOT dirty as people have claimed. The room is very basic, and is clean. It is nice to have a refrigerator in the room, with ample closet space and ample bathroom space. The staff is very respectful and helpful, and will ensure you get any kitchen supplies needed for your stay. That said, the bed was... More 

Helpful?
Thank cmupensfanAZ
1 review
1 of 5 stars Reviewed December 13, 2014 via mobile

Horrible! Room smelled. Door could be pushed open without a key. You can hear everyone's conversation in the hallway! Dirty! The check in lady was the only pleasant point to this stay. You couldn't pay me to recommend this place!

Helpful?
Thank Jennifer V
Saint Clair Shores, Michigan
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed December 2, 2014

Just wanted to spend one night. I was given a double bed with a kitchenette. Kitchenette was dated without any supplies. Otherwise sleep accommodations were average. Heater did not work properly in room.

Helpful?
Thank kvanbec
San Diego, California
Level Contributor
2 reviews
5 of 5 stars Reviewed October 5, 2014

I am a college student from San Diego, California and I am currently staying at the Extended Stay America Hotel in Roseville, Michigan while attending a Graduate Program at Wayne State University in Detroit. From the moment I arrived at this hotel I have had nothing but a great experience. The hotel is very clean and quiet. Very reasonable rates.... More 

Helpful?
Thank GLSTEARLEYII
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you so much for posting a review of our property. I'm glad to hear that Toni, Rob, Nicole and Michelle have made your stay perfect. We are proud to have provided you a clean and quiet room at a convenient location. The staff and I would like to thank you again for posting your review. We look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Detroit - Roseville

Address: 20200 E 13 Mile Rd, Roseville, MI 48066-4563
Location: United States > Michigan > Roseville
Price Range: $69 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Roseville 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Extended Stay Roseville
Roseville Extended Stay
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