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Embassy Suites by Hilton Detroit Metro Airport

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Embassy Suites by Hilton Detroit Metro Airport
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756 Reviews from our TripAdvisor Community

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Showing 748: English reviews
Alexandria, Virginia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for tow nights visiting family and friends in the Detroit are. We were basically in and out of the rooms, but everything was nice. The rooms were clean, the breakfast was nice and the staff was courteous. I would definitely stay here again.

Helpful?
Thank Robyn F
Glen Rock, Pennsylvania
Level Contributor
203 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My late flight was cancelled shortly before midnight so I called around and found the Embassy Suites to be very responsive and friendly. My check-in was smooth. The exercise room was very nice. The pool ad spa also looked nice but I did not get a chance to enjoy them. The shuttle service was great. It was surprisingly expensive though.

Helpful?
Thank Thrasher82
McKinney, Texas
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've stayed at most of the hotels by the airport in Detroit, and I think this one is my favorite thus far. Friendly staff. Enjoyed the free drinks/snacks in the early evening and found the restaurant food to be quite good. Rooms are huge and the beds are quite comfy.

Helpful?
Thank Lisa I
Romulus, United States
1 review
5 of 5 stars Reviewed 1 week ago

Have been traveling for sports with my kids for years and have never stayed at a hotel that treated both the players and parents in a way that everyone felt truly welcome. My team stayed at the hotel for the Motor City International Showcase and had an awesome time. Breakfast = great, pool = great, rooms = great, Burger Bar... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeff K
Dallas, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Room shared wall with pool area. Kids were very noisy, couldn't hear tv or make business calls. Bathroom reeked of musty body odor and ac was noisy with the sound of metal dancing around inside unit. Requested a room change next day & was moved only 5 rooms down, same floor. Closer to lobby which didn't improve the noise. Same... More 

Helpful?
Thank jjkkfitzgerald
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear jjkkfitzgerald, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. As you know, since you've stayed with us many time in the past, this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay.... More 

Pacific Grove, California
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Updated lobby, suites were kept really clean with kitchenette & privacy door to seperate bedroom from living room, dual cable TV great for families with kids, has a tiny gym on the premises that opens late with well equipped machines, pool/jacuzzi could be cleaner...but best of all was the friendly service by the kitchen staff and manager. (Especially the chef... More 

Helpful?
Thank Patriciaychou
Toledo, Ohio
Level Contributor
251 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

There was construction outside but the inside of hotel was clean. We were not impressed with the friendliness of the lady at the reception. I don't think she smiled once. There was a lady that went around asking people if they wanted anything from the restaurants and she was a pleasure to do business with. She had advice on what... More 

Helpful?
Thank Patsy_Toledo
Chester, Ohio
Level Contributor
177 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Admittedly I'm a bit picky when it comes to hotels. Maybe it's because travel alot or perhaps because I work in the travel industry....who knows;) I found this hotel suitable for an overnight at the airport. The lobby looked lovely and modern....the staff was very friendly. Those are the positives. The rooms had a "surface" renovation....but what lies underneath was... More 

Helpful?
Thank ATLBuckeyeGirl
Romulus, Michigan
1 review
1 of 5 stars Reviewed 1 week ago

Just toooo much drama at this place. No face clothes both stays to shower. Fighting police etc . No my idea of a get awa y . People running down the halls all night, front desk would never answer they phones at all.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shawntica C
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear Shawntica C, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not typical of our Embassy Suites. I have addressed the issues mentioned with front office, housekeeping and security staff. The next time you are in the area we would love to have you come... More 

Zurich, Switzerland
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

Unfortunately, my room was not clean. There were bugs in the windowsills, a stained pillowcase, badly stained and torn upholstery in the living area, and most surfaces were somewhat dusty or oily. The sink, toilet, and shower were satisfactorily cleaned, but the rest of the suite/room were badly in need of attention.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jacqueline M
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Sear Jacqueline M., Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations. We will have the housekeeping staff focus on the room in which you stayed so that the same situation is not experienced by future guests. Thank you again; I appreciate your honest feedback. Warm Regards, Lora... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites Detroit Metro Airport covers all the basics: convenience, comfortable surroundings, and great amenities. Our newly renovated luxurious property caters to everyones needs. Our spacious two room suites feature all the comforts of home. Additionally, Deli Cafe and Lounge offers casual dining in a bistro atmosphere. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Metro Airport

Address: 8600 Wickham Road, Romulus, MI 48174
Location: United States > Michigan > Romulus
Price Range: $133 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit Metro Airport 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Embassy Suites Detroit Metro Airport Hotel Romulus
Embassy Suites Romulus
Romulus Embassy Suites
Hilton Romulus
Romulus Hilton
Hotel Style:
#3 Business Hotel in Romulus
#3 Romantic Hotel in Romulus
#7 Family Hotel in Romulus
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