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Courtyard Detroit Pontiac/Auburn Hills

Traveler (33)
Room & Suite (32)
Videos (1)

About

#3 of 3 hotels in Pontiac
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Courtyard Detroit Pontiac is just west of I-75 and convenient to the surrounding communities of Bloomfield Hills, Auburn Hills, Troy, Rochester Hills and Birmingham. If you're in town for business, the Courtyard Detroit Pontiac can serve as your home while visiting, Chrysler, Volkswagen, EDS/Hewlett Packard, and Oakland University. This Pontiac hotel is also just minutes from Alpine Valley and Pine Knob Ski Resorts, Great Lakes Crossing Mall, DTE Music Theater and numerous fine and casual dining venues. Guests at this Courtyard Detroit Pontiac can enjoy breakfast, lunch, and dinner, at the Courtyard Bistro, as well as a refreshing dip in the indoor pool. With five different room types, some with mini-fridges and microwaves, this Pontiac hotel is the perfect spot for all types of travelers. For kids, we offer the Nickelodeon Your Stay Program - a great way to help your little traveler enjoy their stay.
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals

Location

Full view
43Car recommended
Grade: 43 out of 100
17Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
173Reviews
0Q+A
32Room tips
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Popular mentions
This Courtyard is clean, comfortable, and quiet. Although breakfast is not included, the breakfast options are pretty fairly priced and freshly prepared. There is coffee available in our rooms to start the day and there is also a small pantry. We we’re visiting for a grandchild’s graduation and welcomed a reasonably priced accommodation in a very high rate area . For me, a friendly face and excellent service count for a lot. Tracy at the desk and Mario at the Bistro as well as cheerful housekeeping staff all provided that for us. We would define return again.
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We had a relaxing 2 days at the hotel. Our daughter had a visit with her future university. It was convenient to Oakland University and several food and pubs close. The rooms are very convenient however, breakfast is purchased on own. I would suggest offering at least free bagels or donuts. The Starbucks was well worth it to enjoy the latte’s
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From the moment I checked in, until the time I checked out, I enjoyed my stay (Shout out to Winnie!). As soon as you enter the automatic double doors, to your right, you'll notice a lounge space with tables and comfy couches and a small Starbucks cafe to round it all out; to your left, you'll see the front desk; and dead ahead is the pool--and workout space just to the left of that. The lobby was nice and warm when I entered on a cold morning. And staff helped me check in immediately. My room was so cozy and clean (I always do a clean sweep when I enter my hotel rooms-- shaking out the blankets, checking the shower area, drawers, walls, mini fridge, ice bucket, etc), the bed stocked with abundant foam and feather pillows, the couch was clean and inviting (with a body pillow and two decorative pillows of it's own), a nice, large desk (as well as a small end table that paired nicely with the couch), and a lovely picture window that led to a personal balcony with two patio chairs (but no way to access as the sliding door was bolted--which was fine given my winter visit, but also for safety reasons I suppose). The only dirty item I discovered in my room was an iron :( so I was not able to make use of that during my stay. Lovely find: spare fleece blanket and pillow stowed away in the closet! Gym: Petite. Two treadmills, one elliptical, a weight rack with various weights, yoga ball, towels, *hydration station* (super useful since the water fountains were out of use), separated from the inside pool by a floor-length window, and M/F restrooms just outside. Note: each machine had it's own mini-TV, but there was also a TV mounted on the wall near the weight rack. Surrounding Area: No shops really within walking distance for winter weather, unless strolls in 20-degree weather is your thing :)- if so, go for it! I'd recommend.
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Since my last visit, the hotel is already starting to age. The bathtub mold and mildew is surprising for a Courtyard Marriott. This hotel offers an option of no housekeeping for additional points, but it seems as though the bathroom upkeep is suffering as a result.
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Response from BryanM2812, Director of Sales at Courtyard Detroit Pontiac/Auburn Hills
Responded Oct 12, 2018
We appreciate you taking the time to share your feedback, James. It's unfortunate your time with us was anything less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly and that the quality and condition of our accommodations failed to meet your expectations. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
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This hotel had a complete renovation about 2 years ago. But the housekeeping in the bathrooms is not maintaining standards expected at a Marriott property. Mold and mildew should have no place at a Courtyard. The extra points for no housekeeping program should be cancelled if this is the result.
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Response from BryanM2812, Director of Sales at Courtyard Detroit Pontiac/Auburn Hills
Responded Oct 12, 2018
We appreciate your feedback, Jim. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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PRICE RANGE
$92 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott detroit pontiac/bloomfield hotel pontiaccourtyard pontiacpontiac marriottpontiac courtyard
FORMERLY KNOWN AS
Courtyard Detroit Pontiac/Bloomfield
LOCATION
United StatesMichiganPontiac
NUMBER OF ROOMS
110
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