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Residence Inn Detroit Pontiac/Auburn Hills

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Residence Inn Detroit Pontiac\/Auburn Hills
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94 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Salt Lake City, Utah
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a two-bedroom suite for a couple months stay for business. Family came for three weeks of the trip and we really tried the hotel out! RF id keys were nice and always worked well, front desk ladies were generally accommodating. Breakfast was pretty good, dinner was better (Mon - Wed), although it was just a snack one evening... More 

Helpful?
Thank Steve F
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Steve, Thank you for taking the time to post such an informative review about our hotel. We are thrilled to hear that you and your family were able to utilize nearly all of our great amenities. We appreciate the kind words as well as your feedback. The information you provided will be communicated to the correct departments and utilized to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We LOVE the recent renovations at this location. The modern upgrades made our stay even more relaxing and enjoyable. The staff has the best customer service our family has ever experienced in all of our travels. Internet was high speed enough to stream Netflix. Highly recommend!

Helpful?
Thank Dawn D
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Hello Dawn, Our staff and guests are ecstatic about the brand new renovations and it's great that you are as well. We couldn't be happier with the work that was done and it really is an incredible transformation. Thank you for the kind words about our staff as we still pride ourselves on providing top notch customer service and superior... More 

Indianapolis, Indiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 5, 2016

I had a one-bedroom unit at Residence Inn/Pontiac which was about 15 minutes from downtown Detroit. The unit was roomy, clean and comfortable. I had a nice full kitchen with two flat screen televisions. The free breakfast was good, eggs, sausage, potatoes, muffins, yogurt, oatmeal, cereals, fruit, juices, and bread items. The staff was quite friendly and knowledgeable about the... More 

Helpful?
Thank Traveliseducational1
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for the kind review. I am very happy that you enjoyed our many breakfast options and the extra space our guest rooms provide. I apologize that the air conditioning unit was noisy in your room. We are in the process of switching out the older models with brand new, and much quieter models. I am confident... More 

Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 13, 2016 via mobile

The staff s fantastic! The rooms are very clean and comfortable as well. I was here all week and had no complaints. All of the staff from the front desk to the landscapers were beyond helpful and nice, offering g god ideas for this to do. I will come back even if it's not for business.

Helpful?
Thank MBbrandt
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for the fantastic review. Our staff appreciates your kind words, and we look forward to hosting you again! Ryan K. GM More 

Boston
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 6, 2016

As a Marriott "regular" this hotel should be a model for other properties to study on how to provide excellent customer service. From the initial greeting at check-in to my early morning checkout yesterday I have nothing but praise for the very courteous and professional staff during my week stay. Always a hello and a smile when I passed the... More 

Helpful?
Thank beachbobe
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

We are so grateful that you chose to review our hotel on Tripadvisor. Thank you so much for the kind words as we pride ourselves on having the most friendly and professional staff in our area. We know that you have a lot of hotel choices when you travel, so we are truly honored to be your "go to" hotel.... More 

1 review
5 of 5 stars Reviewed April 24, 2016

First off let me say I am sorry that it has taken me a little time to write this review. Ok so I am extremely critical of customer service since I work in that industry and have a certan standard that I think should be met. I have to send high praise for Sondra and the rest of the staff... More 

Helpful?
Thank Rachel L
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Rachel, Your review of our hotel is nothing less than tremendous. Thank you! As a fellow member of the hospitality industry, I'm sure you know that we love to read reviews like this and this is truly one of the many reasons we all love providing excellent customer service to our guests. On behalf of Sondra and our entire staff,... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 5, 2016 via mobile

I checked into the Residence Inn in December and have been traveling there every week for business. The entire staff makes sure that you are well taken care off. They learned my name right away and from day 1, it was like coming home. The socials during the week are well attended by guests and staff alike. I watched the... More 

Helpful?
Thank A TripAdvisor Member
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for writing such a wonderful review about our staff and hotel. We are very thankful to have such a loyal customer such as yourself. We are proud to be your home away from home during your business travels and we are excited to continue exceeding your expectations during your future stays. Best Regards, More 

Monterey, California, United States
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 30, 2016

Overall the hotel was not a bad stay but the renovations being done limit the choice of rooms, produced noise and debris during the day, and means most of the rooms are older/not renovated. I'd stay here again AFTER the renovations are complete.

Helpful?
Thank Patrick F
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Patrick, Thank you for taking the time to review our hotel. I am proud to say that 100% of our guest rooms and public space are now renovated. We apologize that the work being done negatively effected your last lodging experience with us. However, we are confident that we can meet and exceed your expectations during your next visit.... More 

Mechanicsburg, Pennsylvania
Level Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 28, 2016

This hotel is not perfect however, the customer service was phenomenal. We were in town for my grandmother's 100th birthday party, which also happened to be my daughter's 11th birthday. After my grandmother's party, we arrived at the hotel around 3 and went to the pool, my daughter wanted pizza. Sondra at the front desk recommended Cottage Inn, which was... More 

Helpful?
1 Thank AZCatFan1998
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Hello, Thank you so much for your terrific feedback! Sondra is truly a gem and often goes out of her way to assure or guests have a memorable stay with us. We are very excited to provide you with the same level of customer service the next time your travels bring you to our area. Regards, More 

Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 22, 2016 via mobile

Stayed here for a Pistons game. First of all this is a great hotel. The staff was pleasant at check in & was a breeze. My one bedroom suite was great for my wife & daughter, very spacious. The Palace & downtown Detroit were a short drive away. Will definitely stay here on my next visit to Detroit!!!

Helpful?
1 Thank Gbaz13
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Gbaz13, Thank you for reviewing our hotel! I am glad you enjoyed the extra space in your suite. We look forward to exceeding your expectations during your next Detroit road trip! Regards, More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Residence Inn Detroit Pontiac/Auburn Hills is just off I-75, between Troy, Auburn Hills, Bloomfield Hills, and Pontiac, to offer a premier location among Auburn Hills hotels. Business travelers appreciate staying at this extended stay Auburn Hills hotel with close proximity to nearby offices including Chrysler Headquarters, GM Powertrain, Hewlett-Packard, Volkswagen, and Delphi. Guests traveling on leisure love the quick commute to the top Detroit-area sights including Comerica Park or Somerset Collection Mall. The pet-friendly Residence Inn Auburn Hills offers apartment-style suites that are 50% larger than standard hotels with convenient amenities including free WiFi, HD TVs, and fully-equipped kitchens with granite counter tops. Choose the Residence Inn Detroit Pontiac/Auburn Hills offers modern amenities and a great location to make it one of the top extended stay hotels in Auburn Hills. ... more   less 

Additional Information about Residence Inn Detroit Pontiac/Auburn Hills

Address: 3333 Centerpoint Pkwy, Pontiac, MI 48341-3159
Location: United States > Michigan > Pontiac
Price Range: $103 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Detroit Pontiac/Auburn Hills 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Residence Inn Detroit Pontiac/Auburn Hills Hotel Pontiac
Residence Inn Pontiac
Pontiac Residence Inn
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