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Crowne Plaza Hotel Detroit-Novi

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#12 of 16 Hotels in Novi
GreenLeadersSilver level
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Crowne Plaza Hotel Detroit-Novi
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217 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Luna Pier, Michigan
1 review
5 of 5 stars Reviewed March 27, 2015

The front desk clerk Marcus was great! He was very professional, helpful, and funny and did a great job giving us what we needed. Our room was nice and we got what we asked for. Great stay for the conference that we were attending.

Helpful?
Thank Michael L
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Michael L, Thank you for sharing your outstanding experience during your visit to Novi, Michigan. We are extremely pleased to hear that Marcus was very accommodating and put a smile on your face during your visit. We truly strive to have all our guests' experiences be similar to yours. We look forward to your visit with us in the... More 

Grand Rapids, MI
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 25, 2015

Stayed there two nights while attending a conference in March 2015. LIked the general layout - because my room was on the highest floor (3) and a long way down the hallway. Wasn't very busy and so was pretty quiet. When I got there, the room was 60 degrees and so I had to hike the thermostat. The fan was... More 

Helpful?
Thank MarkAW-GRMI
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkAW-GRMI, Thank you for taking the time to providing feedback on your recent stay. We are pleased to hear that you liked the general layout of our room. No other hotel in the Novi area has this specific layout which makes our design unique. I wanted to apologize that your room was colder than usual when you first walked... More 

Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

First time staying at hotel I had a concern when I walked into the room. Called the front desk and issue was resolved immediately. I have since stayed four more times and don't even bother looking for another hotel. Front desk has been very pleasant and welcoming. Fred is awesome. A great representative all businesses look for and need. Looking... More 

Helpful?
Thank Jason L
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Jason L, Thank you for your continued business with us. We value your loyalty with our brand and it's a pleasure to accommodate your needs while you're in Novi. We focus on providing our guests with the tools and resources they need to help them during their travels. Fred is an outstanding member of our team and he is... More 

Holland, Michigan
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 10, 2015 via mobile

The hotel is rated a 3 star. When you first get there the lobby smells like chlorine from the pool. It took us a while to get checked in. The lady in front of us had a couple of issues with her room. The curtain was pulled out of the ceiling and they had some screws sticking out of the... More 

Helpful?
Thank triumphR3
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Maintenance0071, Thank you for taking the time to sharing feedback on your recent stay. I wanted to apologize about the lobby smelling like chlorine. Our pool is located in our atrium which is near the front desk. We have plans to do a complete renovation of our hotel and this will address all the issues that you mentioned. I... More 

Myrtle Beach, South Carolina
Level Contributor
225 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed March 9, 2015

Visiting Novi for the Golf Show and stayed here. Very good hotel, staff was very accommodating; beds were very comfortable. It is a great location for shopping at Twelve Oaks Mall and many restaurants in the area. Only drawback is breakfast availability, they only have a deli, but they do have the Novi ChopHouse Steakhouse. They have plenty of meeting... More 

Helpful?
Thank Dick B
Ann Arbor, Michigan
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 27, 2015

My daughter and I spent some leisure time in Novi and this hotel was most awesome. The hotel was Clean had great lobby appeal. The customer service was par to none. Will definitely stay here again. There are so many activities close by the hotel. Well worth it! The manager Fred did an awesome job ensuring our stay was comfortable... More 

Helpful?
Thank Vee W
Birmingham, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

I was in Novi for the night and it was conveniently located right by the mall and I wanted to go pick up some birthday gifts and go shopping . The hotel even had a shuttle service that will drive guests within a certain distance from the hotel and they offered to take me which i took them up on.... More 

Helpful?
Thank cerealfordinner_1
Colorado
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed February 4, 2015

decor reminiscent of the original Brady Bunch tv series .... incompetent front desk staff who couldn't figure out how to check-in, check-out, or process a simple pantry purchase. Find somewhere, ANYWHERE else to stay in the area.

Helpful?
Thank MotoMoose
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Moto Moose, I'm so sorry that we were not able to meet you expectations during your last visit. We are planning to do some remodeling and renovations. In fact some of this has already started and the outcome will be exciting. I do apology for the front desk's inexperienced performance, we have implemented a training program to make sure... More 

Michigan
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 2, 2015

Booked the Crowne Plaza because of my loyalty to IHG Properties and it's great location to all the restaurants and shopping in Novi for our anniversary weekend. We were very pleased with our stay, we received early check in with no hassle, a very nice king room that was quiet AND we were treated with a surprise gift of Starbucks... More 

Helpful?
Thank mooseo9
Detroit, Michigan
1 review
5 of 5 stars Reviewed February 1, 2015

I had stayed at this hotel a few years ago and I was less than impressed. However, I stayed here for work over the past weekend and I was pleasantly surprised with all the changes. Some of the biggest changes I notices were: the rooms were updated (which were a long time due) they added a breakfast buffet, which is... More 

Helpful?
Thank Jonathan H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 S Karevich Dr, Novi, MI 48377-3310
Location: United States > Michigan > Novi
Price Range: $95 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#5 Romantic Hotel in Novi
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