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Quality Inn and Suites

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Quality Inn and Suites
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63 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Phoenix, Arizona
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a buisness week and then a weekend with the family. I decided to extend my trip and take a day off and relax in the Detroit area where I had some friends with whom I needed to spend some time. They planned on coming to the hotel and watch some olympic coverage, use the hot tub and pool,... More 

Helpful?
Thank PhoenixTopMan
Tampa, Florida
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Walked in at 2:45 and clerk yelled across the lobby that check in wasn't unitl 3 and it would have to be later than that because housekeeping was behind. We looked t each other stunned...trying to decide how to wait out the time when the clek than said, "let me look." He found our reservation and announced we were in... More 

Helpful?
Thank watsonc49201
Waterford, Ohio
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed June 7, 2016

I was looking for a nice, cheapish motel to stay at during our stay in Novi. After reading the reviews on TripAdvisor, it didn't sound appealing. However, I had heard it was under new management since March, and since it had been 3 or so months, I thought we would try it out. We were very pleased! Everything was clean.... More 

Helpful?
Thank Michelle D
Coldwater, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 18, 2016

Public areas were clean, ground crews were working on curb appeal/yard... clerks were effecient, but sorely lacking in housekeeping. Found a used bar of soap on the ledge in the bathtub, something brownish spashed on the window/window sill, and when I went to move the chair by the desk, there was an empty beer can and small mess under it.... More 

Helpful?
Thank Don C
Level Contributor
3 reviews
1 of 5 stars Reviewed May 9, 2016 via mobile

Stayed a night with my daughter before flying to NYC. There was a used condom in the bed. Front desk staff was nice & provided a different room. However, I called to speak with management as it was clear the room hadn't been cleaned. No return call.

Helpful?
Thank Margie M
Onaway, Michigan
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 15, 2016

Where do I begin? First of all, it was a very reasonable rate considering the area. The beds were comfortable, the heating was good and the room size was adequate. We had internet and good TV channels. It was a quiet floor. But they were lacking in other ways. We heard the pool had been closed for a couple of... More 

Helpful?
1 Thank Karen O
New City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 3, 2016

The hotel website states that there is a hot breakfast- not!! There were a few pieces of discolored, horrible looking bacon. There was a decent selection of muffins, bread and bagels; yogurt. No fruit. The front desk clerk was responsible for the breakfast and he did not do very much. The hotel was not very busy, so he had plenty... More 

Helpful?
Thank rocklandmom53
Michigan
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 28, 2015

Staff was friendly. The room was nice, the bed was very comfortable. WiFi in our room worked great. Usually I have problems getting on with one of my portable devices, not this time. Breakfast was good. We didn't have fruit as another reviewer had stated, however, we had enough to eat. We had a couple of problems that needed attention.... More 

Helpful?
1 Thank rcfeen
Ukiah, California
1 review
4 of 5 stars Reviewed November 24, 2015

The hotel staffs were great, but needed some improvements on responding the guests request. Room was great, Amenities were nice, Foods has been delicious yet limited choices of foods. Good for business travelers.

Helpful?
Thank william j
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed November 23, 2015

Went to Novi for a family visit and decided to stay for one night at this hotel. front desk clerk was rude when I checked in. he was talking in a foreign language so when I asked him to speak in English, he started giving me attitude. so I asked for manager and he said "Im the manager(Henry)". the room... More 

Helpful?
Thank Steffie001
Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn and Suites

Address: 21625 Haggerty Rd, Novi, MI 48375-5310 (Formerly Novi Inn and Suites)
Location: United States > Michigan > Novi
Price Range: $73 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 83
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