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Quality Inn and Suites

21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
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61 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Waterford, Ohio
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed June 7, 2016

I was looking for a nice, cheapish motel to stay at during our stay in Novi. After reading the reviews on TripAdvisor, it didn't sound appealing. However, I had heard it was under new management since March, and since it had been 3 or so months, I thought we would try it out. We were very pleased! Everything was clean.... More 

Thank Michelle D
Coldwater, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 18, 2016

Public areas were clean, ground crews were working on curb appeal/yard... clerks were effecient, but sorely lacking in housekeeping. Found a used bar of soap on the ledge in the bathtub, something brownish spashed on the window/window sill, and when I went to move the chair by the desk, there was an empty beer can and small mess under it.... More 

Thank Don C
Level Contributor
3 reviews
1 of 5 stars Reviewed May 9, 2016 via mobile

Stayed a night with my daughter before flying to NYC. There was a used condom in the bed. Front desk staff was nice & provided a different room. However, I called to speak with management as it was clear the room hadn't been cleaned. No return call.

Thank Margie M
Onaway, Michigan
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 15, 2016

Where do I begin? First of all, it was a very reasonable rate considering the area. The beds were comfortable, the heating was good and the room size was adequate. We had internet and good TV channels. It was a quiet floor. But they were lacking in other ways. We heard the pool had been closed for a couple of... More 

1 Thank Karen O
New City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 3, 2016

The hotel website states that there is a hot breakfast- not!! There were a few pieces of discolored, horrible looking bacon. There was a decent selection of muffins, bread and bagels; yogurt. No fruit. The front desk clerk was responsible for the breakfast and he did not do very much. The hotel was not very busy, so he had plenty... More 

Thank rocklandmom53
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 28, 2015

Staff was friendly. The room was nice, the bed was very comfortable. WiFi in our room worked great. Usually I have problems getting on with one of my portable devices, not this time. Breakfast was good. We didn't have fruit as another reviewer had stated, however, we had enough to eat. We had a couple of problems that needed attention.... More 

1 Thank rcfeen
Ukiah, California
1 review
4 of 5 stars Reviewed November 24, 2015

The hotel staffs were great, but needed some improvements on responding the guests request. Room was great, Amenities were nice, Foods has been delicious yet limited choices of foods. Good for business travelers.

Thank william j
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed November 23, 2015

Went to Novi for a family visit and decided to stay for one night at this hotel. front desk clerk was rude when I checked in. he was talking in a foreign language so when I asked him to speak in English, he started giving me attitude. so I asked for manager and he said "Im the manager(Henry)". the room... More 

Thank Steffie001
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed November 17, 2015

The room was clean, the shower hot. They have a fireplace in the lobby to give a comfy feel to the place. Breakfast was standard fare with cereal, muffins, yogurt, bacon, waffles, but they also had fresh fruit-bananas, apples which was nice. They have an entertainment area nearby with movie theaters, gym, bowling, dancing, bars, restaurants, etc that was pretty... More 

Thank lorih847chicago
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 4, 2015

1. Decent Area/Parking Lot well lit. 2. Decent Lobby. 3. Decent Breakfast area (Although the bacon was soggy wet mess - cheap setup) 4. Decent size rooms. 5. Friendly Staff. 6. Room was outdated. 7. TV was tube - it made horrible noise when it was on. 8. The phone buzzed when plugged in (I had to unplug them to... More 

1 Thank Michael C
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34 photos of this hotel

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Room/Suite (1)
Hotel & Grounds (4)
Pool/Beach Area (2)
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Management photos: Courtesy of the property manager

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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn and Suites

Address: 21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
Location: United States > Michigan > Novi
Price Range: $71 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 83
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