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Country Inn & Suites by Radisson, Novi, MI

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21625 Haggerty Rd, Novi, MI 48375-5310
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (15)
Room & Suite (15)
Dining (8)
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A note from Country Inn & Suites by Radisson, Novi, MI
Updated 07/21/20

About

#5 of 15 hotels in Novi
Location
Cleanliness
Service
Value
The Country Inn & Suites Novi was completely renovated from November, 2016 to March, 2017 and reopened as the newest model of Radisson Country Inn & Suites brand. Enjoy our complimentary & signature Be Our Guest hot buffet breakfast, wi-fi, fitness center, pool, and hot tub, microwave and fridge in every guestroom, Radisson Reward program for frequent travelers, and of course, our famous, freshly baked Otis Spunkmeyer cookies upon check-in!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Business Center with Internet Access
Spa
Secured parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
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264Reviews1Q+A16Room tips
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Popular mentions
Gail O wrote a review Mar 2021
Orlando2 contributions
If you don’t mind returning to the hotel each day and taking bets on whether housekeeping has been by with fresh towels, removed the trash, or made the bed this is the place for you. If this is the hotels new policy guests should be informed at check in. In spite of the convenient location next time we visit family we plan to check out other hotels in the area.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Andrew Sowell, General Manager at Country Inn & Suites by Radisson, Novi, MI
Responded Mar 29, 2021
Dear Guest, Thank you for taking the time to share your stay experience with us. Please accept our sincerest apologies regarding the housekeeping issues you experienced during your stay. I will be sure to address this with my housekeeping team. We hope to see you again soon, so that we may provide an exceptional stay experience. Best Regards, Andrew S.
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Ebony wrote a review Feb 2021
Atlanta, Georgia1 contribution
This hotel is so intimate and was perfect for my family. From the time we walked through the front doors, the customer service was phenomenal. Andrew and Keyunna welcomed my family with bright smiles and were beyond eager to make sure the check in process was smooth. The entire hotel was sparkling clean with no dust in sight! That definitely eased some of the worries that some may have because of Covid. It seems to have been recently updated, which is very pleasing to the guests. You can tell they definitely put forth effort and they anticipate the guest's every need/ want. For our entire stay, Andrew made sure we had everything we needed. Andrew's customer service can not be matched! I would definitely recommend this hotel to everyone, whether you're local and in need of a staycation, or you're passing through.
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Date of stay: February 2021
Location
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Service
Room Tip: quiet floors, great housekeeping, very clean, updated, remodeled, great customer service
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Response from Andrew Sowell, General Manager at Country Inn & Suites by Radisson, Novi, MI
Responded Feb 9, 2021
Dear Guest, Thank you for taking the time to share your stay experience with us! We are beyond thrilled that you enjoyed your time at our newly renovated hotel, and the level of customer service received exceeded your expectations. I will be sure to share your kind words with my team to let them know their hard work is paying off. We look forward to welcoming you and your family again soon! Best Regards, Andrew S.
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Candis H wrote a review Aug 2020
Roseville, Michigan
An incidental fee was charged at check-in to be released upon positive checkout. I was instead charged 2x for the room and funds were not refunded as promised. Called to resolve 6x, brushed off each time.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: August 2020
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Response from Andrew Sowell, General Manager at Country Inn & Suites by Radisson, Novi, MI
Responded Aug 26, 2020
Dear Candis, We are so sorry about the confusion. I spoke to your husband a few days ago regarding the issues mentioned here. Incidentals are released immediately at the time of checkout; it is contingent of your financial insitutuion as to how long they take to process this release. You were only charged once for the total cost of your stay; the additional monies were released at the time of checkout. We hope this clarity helps, and you enjoy the rest of your week. Best Regards, Andrew S.
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mguinn114782 wrote a review Aug 2020
My family and I chose to spend a night in a hotel due to our air conditioner breaking. We chose to stay in this hotel vs others that we are rewards members because their website stated that both their indoor pool and their hot breakfast buffet were open (both basically a must when you have 2 kids and was LITERALLY my search criteria). Upon checking in, I'm met with a SIGN stating that the pool is closed. The breakfast buffet is closed and that they are offering bagged Togo breakfasts in mornings. I told the clerk I didn't want to stay because their website didn't reflect this and was told he had already completed my check in and would not be able to do a refund, so we decided to stay after paying the money. Through the night we had a neighbor on the floor that kept playing music loudly and was in and out of the room slamming doors and would wake our youngest up. I went downstairs to complain after the 3rd time and it was 2am. The night clerk was nice and apologetic, but just wrote down the problem and said she would give it to the manager the following day (did me no good that night). The beds werent equipped with the right amount of pillows and werent very comfortable. Needless to say I slept all of maybe an hour. I was so upset by it all I got my family up at 6am, packed our things and went to check out. Upon checkout (which was about 7:30am), the night clerk from before was having an issue with the person in front of me and I formed me that if I had a deposit I had to wait. We waited 20 min while she had the miscommunication with the person in front of me trying to stay another night. When I got up there to check out, she said oh, you paid with a card you are good. I asked about the bagged breakfast and she said oh yeah those, and didn't have them ready as it stated they should be on the signage.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: August 2020
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Response from Andrew Sowell, General Manager at Country Inn & Suites by Radisson, Novi, MI
Responded Aug 26, 2020
Dear Guest, We are saddened your stay did not meet your standards, please accept our sincerest apologies. I will be sure to relay the issues you experienced to the necessary departments to ensure a similar situation does not occur in the future. Our apologies regarding the closure of our breakfast, pool & spa; it does state our on website that they are currently closed due to State regulations. We hope to see you again soon, so that we may provide a better stay experience. Best Regards, Andrew S.
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RachelE2728 wrote a review Aug 2020
Birch Run, Michigan
Decorative pillows in our room were stained. The staff said they would replace them but never did. The entire building smelled like marijuana when we got there and like cigarettes when we left. This is supposed to be a smoke free building. Staff acknowledged it smelled like smoke.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Andrew Sowell, General Manager at Country Inn & Suites by Radisson, Novi, MI
Responded Aug 26, 2020
Dear Rachel, Thank you for sharing your stay experience with us, we appreciate your feedback. We are so sorry about the issues you experienced during your stay. We are a non-smoking hotel, and this was addressed with the guest who was smoking in their room. I will be sure to forward your complaint regarding the pillows to Housekeeping to ensure a similar situation doesn't occur in the future. We hope to see you again soon. Best Regards, Andrew S.
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PRICE RANGE
$83 - $137 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Quality Inn and Suites
LOCATION
United StatesMichiganNovi
NUMBER OF ROOMS
100
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Frequently Asked Questions about Country Inn & Suites by Radisson, Novi, MI
What are some of the property amenities at Country Inn & Suites by Radisson, Novi, MI?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Country Inn & Suites by Radisson, Novi, MI?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Country Inn & Suites by Radisson, Novi, MI?
Guests can enjoy free breakfast during their stay.
Is parking available at Country Inn & Suites by Radisson, Novi, MI?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Country Inn & Suites by Radisson, Novi, MI?
Conveniently located restaurants include MISSION BBQ, On The Border Mexican Grill & Cantina, and Thai Fresh.
Are there opportunities to exercise at Country Inn & Suites by Radisson, Novi, MI?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Country Inn & Suites by Radisson, Novi, MI?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Country Inn & Suites by Radisson, Novi, MI?
Many travelers enjoy visiting Mill Race Village (2.5 miles).
Is Country Inn & Suites by Radisson, Novi, MI accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.