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Residence Inn by Marriott Detroit Novi

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27477 Cabaret Drive, Novi, MI 48377-3320
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Traveler (35)
Dining (10)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Detroit Novi
Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 15 hotels in Novi
Location
4.5
Cleanliness
4.3
Service
4.3
Value
4.2
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Business Center with Internet Access
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Hotel links
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162Reviews2Q+A25Room tips
Traveler rating
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Leslie P wrote a review Mar 2022
1 contribution
All aspects of hotel were great . All staff members went out of their way to make sure we had a great stay . Breakfast and dining room were outstanding , I would have to say one of the best hotel experiences in recent years . We travel about twice a month . Will be heading back , next time maybe we can enjoy the pool and fitness room , which we did not have time for on this visit . Looked very nice .
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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trackemdown wrote a review Nov 2020
United States205 contributions56 helpful votes
This is an older hotel that needs upgraded. There is NO hot water at 0400. After the first day I called the front desk and they obviously know about this issue because the clerk hot nasty about it and told me to let the water run which I did and after 15 minutes the water is only Luke warm. This is no exaggeration here, this problem was everyday and forced me to change my routine just to have hot water. I spoke with a housekeeper about it and although she was extremely nice, she knew about the problem. I was to be there 24 days but after 12 I checked out and went to the hotel next door which doesn't have a kitchen but they do have hot water. I travel a lot and have experienced a lot but this one ranks #1 for never stay here again. After 5 days I ask for my room to be cleaned and the answer I got was they might get to it today or not. Unacceptable, never again at this hotel and I recommend not staying here.
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jenny Rayes, Guest Services / Front Office at Residence Inn by Marriott Detroit Novi
Responded Nov 12, 2020
Chris, Thank you for taking the time to review our hotel and your recent stay with us. Firstly, I sincerely apologize that the water was not heating efficiently during your stay. In addition, we will be sure to follow up with our team to ensure that every interaction with our guests is carried out with the utmost respect and friendliness. It is our hope that you give us the opportunity to serve you again. For future stays, we could schedule definite cleanings for you for housekeeping service, as well as double-check that the hot water is running as it should in a guestroom prior to checking you in. If there is anything I may assist with, please feel welcome to contact me at the Residence Inn Novi.
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Ken wrote a review Aug 2020
Washington DC, District of Columbia46 contributions131 helpful votes
Booked almost 2 months in advance. Check in was simple enough but everything was horrible. A/C barely worked, couldn’t get room below 75 and microwave didn’t work. Called front desk and talked to “Sharonda” or “Lakeisha” or whatever her name... ohhh what a waste. No maintenance people on site, I’ll make a note and then it hung up on me. Went out and bought 2 box fans to help with the heat. Upon going to bed, realized gold out bed was completely broken and worthless. Slept with mattress on floor.... too tired at that point to go elsewhere. Ben a Marriotts Reward / Bonvoy member for years... maybe time to take a look at Hilton?
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ashley Tran, Guest Services / Front Office at Residence Inn by Marriott Detroit Novi
Responded Aug 10, 2020
Hello 746keny- Thank you for taking the time to review your recent stay. We are disappointed to hear that your stay was anything less than perfect, and sincerely apologize for the inconveniences that you experienced in your guestroom. I can assure you that this is not a normalcy for us, and that we genuinely pride ourselves in typically exceeding our guests expectations, however it sounds like we missed the mark during your stay. I will follow up with my team here to ensure these issues do not persist, please accept my sincere apologies on behalf of the entire hotel team. We hope that you will consider giving us another chance if your travels bring you back to the Novi area.
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Colleen wrote a review Dec 2019
1 contribution
Staff was the best feature of this hotel. Smiling and friendly no matter the time of day. Arranged for multiple family rooms to be close together. Maid service was helpful with cleaning times for days we were in and out at odd hours. Pool clean and child friendly. Kitchens well equipped for light meals.
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Date of stay: November 2019
Location
Service
Sleep Quality
Room Tip: HIgher floors are quieter. End studios have full kitchen with ovens.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AshleyT2545, Manager at Residence Inn by Marriott Detroit Novi
Responded Dec 19, 2019
Hi Colleen- Thank you for choosing the Residence Inn Novi. We are delighted to hear that the staff was friendly, and that you had a great stay. We hope to serve you again the next time your travels bring you to the Novi area.
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Lovesmalltowndiners wrote a review Aug 2019
Shawnee, Kansas7 contributions1 helpful vote
Enjoyed my stay. Very large rooms with kitchen, living room and a bedroom. Hot breakfast buffet in the mornings (scrambled eggs, sausage, cereals,oatmeal, bagels/muffins, pho and rice). They have a social hour in the evenings from 6-7 (pizza or desserts depends what day it is). The only complaint I have is the shower cold to luke warm water.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Opa_Je_ wrote a review Aug 2019
Grand Rapids, Michigan66 contributions55 helpful votes
We had two rooms booked with Marriott points. The staff arranged rooms that were across the hall from each other. Parking was plentiful & you can park near each entrance (key pad entry required). Easy check in. Rooms were spacious & clean. The rooms we stayed in had king bed in one room & pull out sofa for grand kids in the other. The rooms were quiet- this hotel is near, but not next to freeway. I didn't use the pool (indoor) but my grandkids said it was nice. Breakfast was excellent with many choices- this was the first time to a hotel for the 4 grand kids & they had lots of fun making waffles. Checkout was easy
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Date of stay: July 2019
Location
Cleanliness
Service
Room Tip: upper level, on side away from street.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AshleyT2545, Assistant General Manager at Residence Inn by Marriott Detroit Novi
Responded Aug 29, 2019
Hello Opa, Thank you for taking the time to complete your recent review with us here at the Residence Inn Novi! We appreciate your loyalty with Marriott Bonvoy and are very grateful that we had the opportunity to host your stay.We are so happy to hear that you and your family enjoyed your stay with us, especially the exceptionally clean and spacious guestrooms, convenient location, the delicious waffles at breakfast, and our family friendly pool. We look forward to having the opportunity to host your family again soon! Thank you again for the review! Best Regards, Ashley Tran Assistant General Manager
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Kristal888 wrote a review Jul 2019
Michigan32 contributions21 helpful votes
We chose to stay in this hotel due to the amenities and type of rooms they have . We stayed in a 2-bedroom suites for my teenager daughter , one puppy and one cat and I. The hotel is within walking distance to shopping area , cinema and restaurants. All the Staffs were very friendly and accommodating, from the front desk, housekeeping to kitchen staffs. They all will go over and above their normal duties to meet their guests requests. They all make me feel like I am home. The breakfast buffet has variety of selections. I like the miso soup the most! :-) We stayed for 10 days and we had an amazing stay. I am highly recommending this hotel to my family and friends. I actually booked this hotel in my vacation next month to North California :-)
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from AshleyT2545, Manager at Residence Inn by Marriott Detroit Novi
Responded Jul 25, 2019
Hi Kristal- Thank you for taking the time to review your recent stay here at the Residence Inn Novi! We delighted to hear that you enjoyed your stay with us, especially the staff service, and breakfast. I am also happy to hear our location was well suited for your needs. We look forward to hosting you again during your future travels, and thank you again for the review!
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tzippora wrote a review Jul 2019
Sunrise, Florida28 contributions5 helpful votes
+1
If you want to turn off yourself a little bit from work and relax, this hotel is the best. Located in a quiet street in Novi, Michigan. The hotel was very clean, and the customer service i got there was the best.
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Date of stay: June 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AshleyT2545, Manager at Residence Inn by Marriott Detroit Novi
Responded Jul 11, 2019
Thank you for choosing the Residence Inn in Novi. We are so happy to hear our property was well suited for your needs, and that you received exceptional customer service! Thank you again for your positive review, and we are excited to see you again soon!
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rkreilly wrote a review Jun 2019
Saint Joseph, Michigan100 contributions23 helpful votes
We stayed here while in town for the State Tennis Tournament. When we arrived, there was a sign on the desk welcoming our team, and saying good luck. The hostess was very friendly and helpful, both on arrival and departure. The hotel was quiet, the facility has a pool and fire pit with cozy chairs. Breakfast in the morning was hot and well stocked. The room was clean and comfortable. Would not hesitate to stay here again.
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Date of stay: June 2019
Value
Rooms
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AshleyT2545, Manager at Residence Inn by Marriott Detroit Novi
Responded Jun 18, 2019
Thank you for taking the time to review the Residence Inn Novi! We truly appreciate your feedback, and we are delighted to hear that you enjoyed the firepit and pool during your stay. We look forward to seeing you again soon!
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rochellecrumpton wrote a review Jun 2019
Saginaw, Michigan2 contributions
I have a few disabilities and they were accommodating in every manor. Any problem that I may have had were very quickly rectified. The staff were absolutely amazing during our entire trip there. Gail at the front desk was beyond amazing. She has made this Residence Inn one of our favorites to go to for a weekend getaway. As soon as we got home we immediately booked to come again the following month!! Thats how awesome Gail and the rest of the staff is!! We will be returning in about a week and I cant wait!!!
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Date of stay: May 2019
Value
Rooms
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AshleyT2545, Manager at Residence Inn by Marriott Detroit Novi
Responded Jun 18, 2019
Hi Rochelle! Thank you for choosing the Residence Inn Novi! We are so happy to hear you enjoyed your most recent stay with us, specifically Gail and the outstanding customer service she provided, along with the rest of the team! We look forward to serving you again next month. Thank you again for your review! Sincerely, Ashley Tran Assistant General Manager
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PRICE RANGE
$157 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn detroit novi hotel novi, residence inn novi, novi residence inn
LOCATION
United StatesMichiganNovi
NUMBER OF ROOMS
107
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Frequently Asked Questions about Residence Inn by Marriott Detroit Novi
Which popular attractions are close to Residence Inn by Marriott Detroit Novi?
Nearby attractions include BATL Axe Throwing (0.2 miles), Emagine Theatres Novi (0.2 miles), and Escape Room Novi (0.1 miles).
What are some of the property amenities at Residence Inn by Marriott Detroit Novi?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Detroit Novi?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Detroit Novi?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn by Marriott Detroit Novi?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Detroit Novi?
Conveniently located restaurants include Black Rock Bar and Grill, Buddy's Pizza, and Bar Louie.
Are there opportunities to exercise at Residence Inn by Marriott Detroit Novi?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Residence Inn by Marriott Detroit Novi?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Detroit Novi?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Residence Inn by Marriott Detroit Novi?
Many travelers enjoy visiting Mill Race Village (4.2 miles).
Is Residence Inn by Marriott Detroit Novi accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.