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Extended Stay America - Detroit - Novi - Orchard Hill Place

Traveler (20)
Room & Suite (29)
Dining (2)

About

#13 of 15 hotels in Novi
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Dry Cleaning
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Hotel links
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Location

Full view
58Somewhat walkable
Grade: 58 out of 100
19Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
39640 Orchard Hill Pl, Novi, MI 48375-5331
Getting there
Wayne County Airport16 mi
Windsor Airport27 mi
See all nearby hotels
75Reviews
3Q+A
16Room tips
Traveler rating
  • 30
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  • 7
  • 10
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Popular mentions
Stayed in a room that smelled so bad that I could hardly stand it. I bought Lysol and a candle to get through the first day. The room had seen better days but it appeared to be clean. It is a convenient location but I will find something else next time.
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Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place
Responded 1 week ago
We sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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From the first day I cane to this hotel the staff has made me feel like I’m at home. Especially the manager “Mrs.Colbert” is so professional and is always concerned about the guest and making sure everything is ok. Anything the guest have a question or concern about, she is
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Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place
Responded 4 weeks ago
Thank you for the kind review. We work hard to deliver excellent hospitality, so we appreciate you highlighting all the positive aspects of your stay. We're glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit! Thank you once more for recommending Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
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I have stayed here before and always find it clean, and well managed. Cheyane, the front desk administrator is always efficient. The outside parking is secure and well lit; there are stores and restaurant within a mile of location. Excellent location for access to all of Metro
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Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place
Responded Apr 22, 2019
Dear Joseph, Thank you for choosing Extended Stay America once again. We are glad to know you enjoyed our ideal location as well as our well-kept property. Also, we will be sure to share your compliments with Cheyane for taking good care of you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
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Due to a issue with another hotel I had to scramble to find a room. They were very accommodating and helped me out with two nights of lodging. Staff was very friendly and the room was clean. I see other reviews about smells in the hall way. Remember-when booking the rooms are
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Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place
Responded Apr 4, 2019
Dear Guest, Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
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+1
The location of this hotel is great. Plenty of spots to eat around the area. The hotel itself is quite dated and the rooms are run down. The thing that got me the most was the smell of the rooms, which I never really got used to. I guess this was due to poor ventilation for the
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Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place
Responded Dec 4, 2018
Jareth, thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
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PRICE RANGE
$91 - $113 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Extended Stay Deluxe - Detroit - Novi
LOCATION
United StatesMichiganNovi
NUMBER OF ROOMS
86
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