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Hilton Garden Inn Detroit/Novi

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#2 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
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Hilton Garden Inn Detroit\/Novi
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434 Reviews from our TripAdvisor Community

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Showing 408: English reviews
East Bethany, New York
Reviewed September 24, 2015

This hotel was an in & out - we checked in, slept, woke, had breakfast, and left. Room was large, comfortable temperature. Bed was large and comfortable. I'm not much for feather pillows, but if you are, you'll love them. Wifi worked great. Bathroom was spacious, but the shower didn't have enough water pressure to rinse my hair. Sink didn't...

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Helpful?
Thank EffieRover
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. We cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager

Herxheim, Germany
Reviewed September 1, 2015

I've been there multiple times. I like the HGI style more than the dark Hampton Dungeons. Service is Professional and very friendly. You always get a Smile at the Front Desk. Washer and dryer available. Breakfast is ok. Coffee should be available throughout whole day. You have plenty of restaurants nearby. Night clubs, cinema available. Hairdresser just across the Street....

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Thank bzm2015
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I cannot wait to host you when your travel plans bring you back to Novi in the future.

St Petersburg, United States
Reviewed August 31, 2015

My wife and I visited the Detroit Area on business. We stayed at the Hilton Garden Inn, Novi. The experience was outstanding. Hotel and room exceeded expectations for cleanliness, orderliness, and and quality. We used on-line check in for the first time and the process worked flawlessly. Additionally, the Staff was courteous and efficient. Great Experience.

Review collected in partnership with Hilton Garden Inn
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Thank Kenneth W
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager

Bourbonnais, Illinois
Reviewed August 31, 2015 via mobile

We primarily stayed at this hotel because of the indoor pool. We went to use pool and it was very cold and not enjoyable. If it had a heater, it was not working. The rest of the hotel was very nice and staff were great. I did tell staff when checking out about pool and they said it would be...

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Thank bone76
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for letting us know about the temperature in the pool. I will share your comments with our Engineering team to ensure everything is working properly. Thank you for choosing the Hilton Garden Inn Novi. We hope to have the opportunity to serve you again in the future. Bill Holper, General Manager

Los Angeles, United States
Reviewed August 25, 2015

Excellent experience. Staff was very accommodating. Provided details of locations of where to eat and shop; even gave me a map of the mall across the street as well as other local eateries and shopping locations. I would not hesitate to stay at this location again. Front desk always had at least one person ready to assist.

Review collected in partnership with Hilton Garden Inn
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Thank Sean R
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager

San Antonio, United States
Reviewed August 24, 2015

Great hotel - always a great experience. Not completely this time. Mattress needs to be replaced - valley in the middle. Local channel 5 had no sound. I did report the sound issue, not the mattress problem. This is the first time I didn't have a completely 100% great experience. Im sure they will correct

Review collected in partnership with Hilton Garden Inn
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Thank Stafford B
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager

Lemont, Illinois
Reviewed August 23, 2015

This is my 4th time staying in this hotel. I was disappointed this time because we could hear the person in the next room talking, (never had this happen before) as well as people in the hallway, plus the air conditioner and refrigerator made a loud noise as they turned off. Staff are friendly, the rooms are very clean, location...

Review collected in partnership with Hilton Garden Inn
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Thank Linda C
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

I am sorry to hear that we did meet your expectations. I am confident that you experience is not the norm and would ask that you give us another chance the next time your travel plans bring you back to Novi Bill Holper, General Manager

carolinas
Reviewed August 11, 2015

Nice hotel with good size rooms. Good workout facility. Good leisure location since close to mall, restaurants and freeway. Price on weekend is decent. No breakfast buffet included in standard rate but my group is tried of the hotel breakfast at the Hampton inn.

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Thank irish75
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager

Funchal
Reviewed July 21, 2015 via mobile

The hotel itself is good, as long as you don't use its limousine service to the airport and expect the customer service of Hilton to react to your complain after very angry experience with it. The result - won't ever stay there again and definitely won't recommend it to colleagues coming to this area in dozens from Europe. For me...

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Thank german2012_12
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

I am sorry to hear about your experience with the limo service arranged for your trip to the airport. I have passed your comments on to the owner of company and reminded them that although the drivers are not employees of the Hilton Garden Inn they do represent us and must adhere to our high service standards in all interactions....

Novi, United States
Reviewed July 20, 2015

This was our 2nd time staying here and it was wonderful both times! Staff is very friendly, helpful and accommodating. Staff handled a noise complaint handled immediately and the neighbors were respectful the rest of our stay (we could hear one guy talking every night but his voice really carried). :) Despite my preference for soft beds, the incredibly firm...

Review collected in partnership with Hilton Garden Inn
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Thank Dellasue B
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the Detroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, an indoor pool, and whirlpool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. ... more   less 

Additional Information about Hilton Garden Inn Detroit/Novi

Address: 27355 Cabaret Drive, Novi, MI 48377
Location: United States > Michigan > Novi
Price Range: $95 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Detroit/Novi 3*
Number of rooms: 1
Reservation Options:
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Also Known As:
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi
Hotel Style:
#1 Business Hotel in Novi
#1 Romantic Hotel in Novi
#2 Green Hotel in Novi
#3 Family Hotel in Novi
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Detroit/Novi staff and other travelers.
3 questions
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11 months ago
michigan
over a year ago

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Questions? Get answers from Hilton Garden Inn Detroit/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you are a HiltonHonors member you can choose your own room. Higher floors on the backside have a nice view.”
 of 5 bubbles MoC516, Jul 29, 2016 | Read review
“We were in a queen double which was very comfortable. Others who had Kings had the same experience.”
 of 5 bubbles marksO6938YP, May 17, 2016 | Read review
“Go for this hotel”
 of 5 bubbles SteveOrlandoFL, Feb 17, 2016 | Read review
“Any room you choose will be a good option.”
 of 5 bubbles jos_luizf2016, Feb 3, 2016 | Read review
“I like using the online app to pick my room.”
 of 5 bubbles PeggyJackson89, Nov 30, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question