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Holiday Inn Express Hotel & Suites Detroit-Novi

#11 of 16 Hotels in Novi
Certificate of Excellence
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39675 W 12 Mile Rd, Novi, MI 48377-3605
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100 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Saint Louis, Missouri
Level Contributor
28 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Yes, I have stayed at Holiday Inn Express in other locations, however, the moment I stayed the first day and night and after an attempt to travel away from Novi, MI that following morning made me go back to the same hotel and they even double their attention and courtesy. Clean, very reasonable price, great staff, nice rooms and so,... More 

Helpful?
Thank ViaCestari
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property for three nights on a business trip to Farmington Hills. I found the accommodations very nice and private, the service was excellent, and the staff was very friendly. This was a great place!

Helpful?
Thank Pete A
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We strive to be a "Great Hotel Guests Love" and your review lets us know exactly how we are doing that for you. Thank you for the 4 Star Review! Our guests deserve and can expect top quality service in our facility and by our staff. We uphold these things with regularly scheduled training. We look forward to being of... More 

Ghent, Belgium
Level Contributor
123 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 4 weeks ago

OK, this is a Holiday Inn express, so one knows what to expect. When it is necessary (or convenient) to stay in places like this, I am always surprised by the way costs are saved. Clearly this is in the construction. I heard several of the residents in neighbouring rooms walking about, talking and running water. The street noise was... More 

Helpful?
Thank J0han1969
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear J0han1969, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our staff friendly and welcoming. On the other hand, we are sorry for the noise issues you have encountered during your stay with us. Your review is vital for improving the service and quality we offer to... More 

Iowa
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 25, 2016

The staff was friendly, pool room very warm, room was nice. There was one spot on the wall that was disgusting where someone had been gross, housings over site since the rest seemed very clean. The bed and pillows were heavenly, I could have slept several more hours. My husband loved the shower, great water pressure and I did at... More 

Helpful?
Thank vacaRus
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate you taking the time to write your review and send it in to Trip Advisor. Your feedback is crucial to our staff's evaluating their performance of service and quality of our facility. Only our guests can be the judge of those things and we noticed that the majority of the areas we check were rated well. Thank you... More 

Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 23, 2016 via mobile

I have stayed here twice now on business. They rooms are clean and quiet. The pool is smaller than it looks on line, but very nice. I haven't used it, but looks inviting. I did use the fitness room. The equipment could use some updating. One treadmill didn't work, and the elliptical didn't work very well. Breakfast is good and... More 

Helpful?
Thank Ronda O
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your Trip Advisor review. We value the feedback you have given us. It is guests like you that allow us to know if we are meeting our goal of being a "Great Hotel Guests Love." Our staff works hard to provide the quality service you deserve. We have regularly scheduled meetings and training to ensure that happens.... More 

Hammond, Indiana
Level Contributor
3 reviews
5 of 5 stars Reviewed May 23, 2016

This is an excellently maintained hotel with an engaging, responsive front desk and kitchen staff and excellent amenities. Room was spacious, with well appointed furnishings and lovely decor. Superb selection of TV channels and a Fitness Center that had key workout equipment unmatched by many hotels I've stayed in. Location was perfect for me since it was near the expressway... More 

Helpful?
Thank crpeek
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking the time to place a review with Trip Advisor. You touched on so many pieces of the puzzle that make us a "Great Hotel Guests Love." Our staff is dedicated to offering only the best customer service possible. We have regularly scheduled staff meetings and training opportunities. We value your suggestions and will have discussions about... More 

Keller, United States
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed May 20, 2016

Though I used corporate plan while I was there for business, price was bit pricey comparing the service I received. Room was spacious and clean. Bathroom was OK. My room was on a first floor facing 12 Mile Road across the parking lot so it was noisy even at middle of the night and curtain was paper thin so I... More 

Helpful?
Thank Hajime Y
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate you taking the time to send in a review. All feedback is necessary if we are to maintain our standard of being a "Great Hotel Guests Love." It appears there were some issues that kept you from having the optimum experience. We hear what you're saying and want to address them. For future reference, there are additional black... More 

Chicago
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 29, 2016

The front desk staff was always friendly and smiling. The room and bathroom was clean and comfortable. I got to use the pool, while small, it was wan't cold and still fun and clean. I liked the breakfast, the pancake maker is magical- just push a button and in a minute a pancake! No messy batter to accidentally spill all... More 

Helpful?
Thank prettyslr
Lakeville, Pennsylvania
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 17, 2016 via mobile

Rooms are good. Very clean and up to date. Pleasantly surprised. Service was good. Food was below average and not a great choice selection. Location is good but on a one way road so be prepared for u turns. Close to amenities. Would stay here again.

Helpful?
Thank camelsolutions
Kalamazoo, Michigan
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 6, 2016

We had a great stay at this hotel! The room was clean and comfortable. The bathroom amenities were high quality. My daughter enjoyed swimming in the pool. And, the breakfast was superb. They really had everything you could possibly want or need. The cinnamon rolls were melt-in-your-mouth-AMAZING! And, the breakfast attendants were so nice and helpful! There are just a... More 

Helpful?
Thank Jenny G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 W 12 Mile Rd, Novi, MI 48377-3605
Location: United States > Michigan > Novi
Price Range: $105 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Expedia, Odigeo, Priceline, Hotwire and Travelocity so you can book your Holiday Inn Express Hotel & Suites Detroit-Novi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi
Hotel Style:
#6 Family Hotel in Novi
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