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Holiday Inn Express Hotel & Suites Detroit-Novi

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#10 of 16 Hotels in Novi
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Detroit-Novi
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105 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Petoskey, Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is a nice hotel. It is close to the mall and there are a lot of nice restaurants in the area. The staff is very helpful and would go out of their way to accomadate their guests and any of their needs.

Helpful?
Thank llonghorns
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is in a nice, safe area. It seems to be a few years young so you get a newer feel. Our room was very clean and the beds were extremely comfortable. Breakfast was decent with your selection of oatmeal, pancakes, eggs, sausage, cereal, biscuits & gravy, and etc. The front desk associates were also very friendly and accommodating.... More 

Helpful?
Thank wnbraker98
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Service of a 5 star hotel. Very clean, very well kept. Great breakfast buffet, something for everyone. The desk clerks were pleasant and accommodating. Director of Sales, Sam Salim went the extra mile to ensure the shuttle we used for our wedding ran for as long as we needed and that our wedding guests from out of town were taken... More 

Helpful?
Thank Sidi H
Hoffman Estates, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

From Paulo at the front desk who makes sure my needs are taken care of, to Ingrid, Elizabeth and Shelly at the restaurant, and finally with Sunny and the morning crew at the buffet; GREAt JOB!!! Chris A very impressed Spire Member

Helpful?
Thank ccella2016
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are glad you are a Spire IHG Rewards Club Member. Your input is very important to us. Your comments about the staff's great customer service proves why we have the slogan of being "Great Hotels Guests Love." Have a great day! More 

United States
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stated room #314, room with absolutely no view (facing front building signage facade). May need a few updates as compared to other IHG properties. For example, ironing board was broke and the TVs were analog (not HD) and on the smallish size. Internet tested at 36Mb which was awesome but, unstable so I get getting kicked off. Nice to have... More 

Helpful?
Thank Steven T
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking the time to give us such detailed feedback. Our guests are the only ones who can honestly assess our needs and the room for improvement. You touched on multiple areas, some of which are on the radar for upgrades with some remodeling that is on the agenda. Thank you for noticing the little extras that are... More 

Saint Louis, Missouri
Level Contributor
35 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Yes, I have stayed at Holiday Inn Express in other locations, however, the moment I stayed the first day and night and after an attempt to travel away from Novi, MI that following morning made me go back to the same hotel and they even double their attention and courtesy. Clean, very reasonable price, great staff, nice rooms and so,... More 

Helpful?
Thank ViaCestari
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are so glad to hear you have found out why we are "Great Hotels Guests Love' and are making HIE your hotel of choice!! It is nice to know that your experience was so good that you had to try it twice and came back to stay with us for additional days. We look forward to being of service... More 

Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 17, 2016

I stayed at this property for three nights on a business trip to Farmington Hills. I found the accommodations very nice and private, the service was excellent, and the staff was very friendly. This was a great place!

Helpful?
Thank Pete A
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We strive to be a "Great Hotel Guests Love" and your review lets us know exactly how we are doing that for you. Thank you for the 4 Star Review! Our guests deserve and can expect top quality service in our facility and by our staff. We uphold these things with regularly scheduled training. We look forward to being of... More 

Ghent, Belgium
Level Contributor
126 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed June 25, 2016

OK, this is a Holiday Inn express, so one knows what to expect. When it is necessary (or convenient) to stay in places like this, I am always surprised by the way costs are saved. Clearly this is in the construction. I heard several of the residents in neighbouring rooms walking about, talking and running water. The street noise was... More 

Helpful?
Thank J0han1969
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear J0han1969, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our staff friendly and welcoming. On the other hand, we are sorry for the noise issues you have encountered during your stay with us. Your review is vital for improving the service and quality we offer to... More 

Iowa
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 25, 2016

The staff was friendly, pool room very warm, room was nice. There was one spot on the wall that was disgusting where someone had been gross, housings over site since the rest seemed very clean. The bed and pillows were heavenly, I could have slept several more hours. My husband loved the shower, great water pressure and I did at... More 

Helpful?
Thank vacaRus
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate you taking the time to write your review and send it in to Trip Advisor. Your feedback is crucial to our staff's evaluating their performance of service and quality of our facility. Only our guests can be the judge of those things and we noticed that the majority of the areas we check were rated well. Thank you... More 

Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 23, 2016 via mobile

I have stayed here twice now on business. They rooms are clean and quiet. The pool is smaller than it looks on line, but very nice. I haven't used it, but looks inviting. I did use the fitness room. The equipment could use some updating. One treadmill didn't work, and the elliptical didn't work very well. Breakfast is good and... More 

Helpful?
Thank Ronda O
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your Trip Advisor review. We value the feedback you have given us. It is guests like you that allow us to know if we are meeting our goal of being a "Great Hotel Guests Love." Our staff works hard to provide the quality service you deserve. We have regularly scheduled meetings and training to ensure that happens.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 W 12 Mile Rd, Novi, MI 48377-3605
Location: United States > Michigan > Novi
Price Range: $103 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi
Hotel Style:
#6 Family Hotel in Novi
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