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Holiday Inn Express Hotel & Suites Detroit-Novi

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#7 of 16 Hotels in Novi
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Detroit-Novi
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112 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Columbus, Nebraska
Reviewed 3 weeks ago via mobile

We had a suite and stayed several nights. Very quiet and comfortable rooms. Location is excellent. Staff is courteous. Front desk staff during the day was hard to understand on the phone. Breakfast was very good with options. I'd definitely return!

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Helpful?
Thank ma103of1
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your review, we appreciate all the positive feedback. We are glad you enjoyed your stay in a quiet and comfortable room. Our staff is continually being train to be the best they can be for our guest. Breakfast keeps upgrading also with more and more healthy options thanks for noticing. We love being Great Hotels Guest Love!!...

Reviewed December 7, 2016 via mobile

Check in was great. Hotel staff was great. Breakfast is just ok (nothing great there but it was plentiful). Nice location. In room air/temp control worked well. Partition outside of window to block street view, but provided more privacy. Nice cleaning staff.

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Helpful?
Thank Ddrw
Tina H, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are so pleased to hear about your check in process that went smoothly. Our hotel is 1 mile away from major highways, 12 Oaks Mall, restaurants and many more. We have many breakfast choices from scrambled eggs to our exclusive Holiday Inn Express Cinnamon Rolls. We train our staff repeatedly to be GREAT HOTELS GUESTS LOVE. We hope to...

Manistee, Michigan
Reviewed November 22, 2016

King suite was comfy and clean and hotel appeared fairly new. Bath and Body Works and Keurig for amenities. Funky smell in the hallway. Hot, full breakfast until noon on weekends was great. Ruby Tuesday next door. Fresh fruit water available in lobby. Staff friendly.

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Helpful?
Thank Sherri7013
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking time out to complete your survey we appreciate that. We are so happy we fulfilled your needs with our Bath and Body Works soap, shampoo, body wash and lotions also our Keurig coffee pots are great amenities. Our Hot breakfast is sure to fit any hungry guest with plentiful assorted items. Our Snoozapollozia program was Awesome!...

Reviewed November 15, 2016

My friends and I stayed here for a shopping trip to Twelve Oaks. Everyone was so friendly, the room had all the features we needed, everything was very clean, and the breakfast was great. I have a whole new attitude toward Holiday Inn Express!

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Helpful?
Thank Candy G
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for choosing Holiday Inn Express for your shopping trip. We want to thank you for all your wonderful comments. We do our best here to completely satisfied our guest in all areas of the hotel. See you next time your in the Novi area.

Reviewed October 8, 2016 via mobile

I chose this hotel for the close proximity to the office I was visiting. I only stayed for one night but I was very pleased. Room seemed larger than average, and clean! The hotel manager that checked me in and out was so friendly, personable and most importantly helpful.

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Helpful?
Thank Leslie D
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are delighted you found your stay at our hotel so enjoyable. Our staff goes through various training workshops and attend monthly staff meetings. We strive to be a "Great Hotel Guests Love."

Huntley, Illinois
Reviewed September 24, 2016 via mobile

Stayed here for business and was very pleased. Full free breakfast and welcoming staff. Bathroom amenities were great....included extra pack with necessities along with shampoo/conditioner/lotion and mouthwash. Starbucks nearby and Ruby Tuesday right next door

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Helpful?
Thank Cassandra M
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are glad you had a good business stay with us recently. Our location is well situated for the easy access of walking or driving. The availability of Starbucks and Ruby Tuesday within walking distance is nice. The Twelve-Oaks Mall and Novi entertainment district is less than 10 miles away with easy access by car or the use of the...

Reviewed August 26, 2016

Love that this place is so close to all the action in Novi. Close to Twelve Oaks Mall. Close to West Oaks shopping. Close to the Fountain Walk. Close to Emagine Novi Theater and great restaurants such as Black Rock, and The Cheesecake Factory. The daily breakfast was good. The staff were friendly. Only one suggestion that they have a...

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Helpful?
Thank Steven J
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We love that we were able to be a part of your celebration! Happy Anniversary and best wishes for all the years yet to come. The use of the key is usually covered by the Front Desk clerk at check in. We will review the procedures and discuss your suggestion at our monthly staff meetings. We take the input our...

Petoskey, Michigan
Reviewed August 20, 2016 via mobile

This is a nice hotel. It is close to the mall and there are a lot of nice restaurants in the area. The staff is very helpful and would go out of their way to accomadate their guests and any of their needs.

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Helpful?
Thank llonghorns
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for commenting on our staff going above and beyond the call of duty to assist our guests with the top notch service they deserve! Our main focus is making sure that your experience makes you want to return to our hotel time and time again. Look forward to the next time you are with us! Have a good...

Reviewed August 20, 2016 via mobile

This hotel is in a nice, safe area. It seems to be a few years young so you get a newer feel. Our room was very clean and the beds were extremely comfortable. Breakfast was decent with your selection of oatmeal, pancakes, eggs, sausage, cereal, biscuits & gravy, and etc. The front desk associates were also very friendly and accommodating....

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Helpful?
Thank wnbraker98
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for taking the time to write a review. You pointed out most of the amenities you expect to be good from your hotel. Your closing words say it all! We look forward to you coming back to our hotel the next trip.

Reviewed August 16, 2016

Service of a 5 star hotel. Very clean, very well kept. Great breakfast buffet, something for everyone. The desk clerks were pleasant and accommodating. Director of Sales, Sam Salim went the extra mile to ensure the shuttle we used for our wedding ran for as long as we needed and that our wedding guests from out of town were taken...

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Helpful?
Thank Sidi H
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are so glad that our team helped to make your wedding extra special as you deserved it to be! Congratulations on your marriage!! We keep our staff sharp by holding regular training workshops and monthly staff meetings. We hold the reviews we receive from our guests in high regards as you are the true judges of our merits and...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 Twelve Mile Road, Novi, MI 48377
Location: United States > Michigan > Novi
Price Range: $93 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi
Hotel Style:
#6 Family Hotel in Novi
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“King suite was small with no divider from bed area.”
 of 5 bubbles Sherri7013, Nov 22, 2016 | Read review
“Do not stay in Room #314 if you want the best view from your window”
 of 5 bubbles 375stevent, Aug 5, 2016 | Read review
“not applicable”
 of 5 bubbles ViaCestari, Jul 25, 2016 | Read review
“The second floor towards the east end was very good.”
 of 5 bubbles 287petea, Jul 17, 2016 | Read review
“Ask front desk to find a room away from 12 Mile Road”
 of 5 bubbles 880hajimey, May 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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