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Quality Inn & Suites

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147 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Smoky Mountain, Tennessee
Level Contributor
271 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were so looking forward to soaking in the hot tub after a long day of driving. Got changed and went down to it and there was a sign posted on the door it wasn't working. They didn't mention that when we checked in, nor adjusted our room price. Rooms were a good size and clean. Had a couple of... More 

Helpful?
Thank Krr1975
Sam K, General Manager at Quality Inn & Suites, responded to this review

I am very sorry about the hot tub being out of order during your stay with us. The front desk staff should have made you aware of this upon checking in. We have been diligently working to fix the issue with the hot tub. Our remote location makes getting parts difficult but we intend to have the hot tub running... More 

Harrison Township, Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our first stop when we got to the U.P. We had a very nice room with a king size bed. It was very clean too! You can tell it is very well maintained. The location is perfect. They also provided us with discount coupons for appetizers at the golf club right across the street which had very good... More 

Helpful?
Thank peaccce3
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thanks for stopping by on your tour through the U.P.! We are overjoyed to hear that you had a pleasant stay with us and great a meal at the Newberry Country Club. We value your feedback and enjoy your company. Hope to see you again soon! More 

Traverse City, Michigan
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is adequate. But the advertised pool and fitness center, which are the reason I am staying here, do not exist. I count on fitness and swimming and prioritize hotels that advertise them. So I walked around the parking lot..in the rain

Helpful?
Thank margie h
Sam K, General Manager at Quality Inn & Suites, responded to this review

I am very sorry to hear that you were provided with false information about our property. Could you please show us where you found a listing for us that says we have a pool and fitness center so that we can correct it immediately We are in the process of putting in a fitness center. However, we are a still... More 

Appleton, Wisconsin
Level Contributor
135 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First the good.... The hotel was very clean. The shower was excellent. Shower head mounted in the ceiling. Staff was friendly... Cleaning, front desk, breakfast service, everyone! The breakfast was quite decent. Orange and apple juice; scrambled eggs and sausage, waffles and toast, yogurt and cold boiled eggs, etc. Air conditioning was quiet and effective. Lots of pillows. The not... More 

Helpful?
Thank Vickys-Guy
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for the kind review. I am pleased to hear that you enjoyed our breakfast, hard working staff, and clean comfortable rooms. I would like to apologize for the WiFi dependability. We pay top dollar for a quality internet connection and 24/7 tech support. I have spoke with both tech support and the internet provider about the issues our... More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My children and I stayed here for 1 night. We were only here for a quick stay. Check in was smooth. The room was sizable with a modern and large bathroom. The beds were comfortable. The room was exceptionally clean. Hot breakfast was good with a decent variety. My son wanted to visit the hot tub, but it was small... More 

Helpful?
Thank Marsha W
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and taking the time to leave us a positive review. We greatly appreciate your time and kindness. I am pleased to hear that you and your children enjoyed your night and breakfast with us. We hope to see you again in the future. Don't miss out on the beautiful fall colors coming soon! More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Initial thought when we pulled up was what did we get ourselves into. The hotel does look a bit dated from the outside. We were surprised to see the rooms are pretty nice and recently updated. The wifi was sub par (we couldn't connect but that is no surprise to me anymore in hotels). We were glad to stay here... More 

Helpful?
Thank Joshua M
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for the review. I am glad to hear you had an enjoyable stay. We have been in the process of renovating and updating our guest rooms and we are happy to hear that you noticed and appreciated it. We look forward to your next visit to the area. Don't miss out on the beautiful fall colors and the... More 

Troy, Michigan
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a positive experience, just ending a long-weekend stay in Newberry. The hotel is undergoing some remodeling, but it is very clean and comfortable. Our room was a king suite, so we utilized the queen-sized sleeper sofa with my family of 4. Our room had a refrigerator and microwave for those restaurant left-overs or a little snack. My boys... More 

Helpful?
Thank RRM45
Sam K, General Manager at Quality Inn & Suites, responded to this review

Hello and thank you for taking the time to leave us a positive review. We are pleased to hear that you enjoyed your stay with us and grateful for your feedback. I hope you and your family had a great deal of fun while exploring the attractions of the Upper Peninsula. Please come back again soon. Our fall and winter... More 

Portland, Michigan, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff was friendly. The room was very clean and nice. Coffee and cookies were available in the lounge at all times. Beds were comfortable. Breakfast was good. The staff person did a great job of keeping the food in supply. Very good coffee!

Helpful?
Thank Vicki W
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for the wonderful review. We appreciate your business and your time to leave us feedback. I have shared your kind words with the staff and they join me in thanking you. We are pleased to offer you comfortable accommodations and a a satisfying breakfast. We look forward to your next visit. More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff including the owner make you feel welcome and comfortable during your stay. The room was clean and the beds were comfortable. We had a handicapped room that was large and easy to get around in. It did not have a walk in shower, but they are planning to remodel during the off season. The breakfast was great as... More 

Helpful?
Thank Kathy G
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for leaving us a kind review. I have shared your comments with the staff and the owner and they join me in thanking you. We are pleased to hear that you enjoyed the accommodations and had a good vacation. We hope that you will be back again soon. More 

Montague, Michigan
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 26, 2016

The staff works hard to keep an older hotel looking clean and welcoming. You can tell the hotel has been added on to. The layout is weird. The rooms were a little tight and beds were pretty worn out. The hot tub is big, but there is not pool. Breakfast was just okay. With all this being said, you better... More 

Helpful?
Thank Curt H
Sam K, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to leave us a kind review. We are glad to hear that you enjoyed your experience. We are in the process of remodeling all of our guest rooms and hope that you get a chance to come back and check it out. I hope your summer has been wonderful... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Formerly the Comfort Inn. Now Quality Inn & Suites with the same friendly owners. Come in and check out our renovations. Stay with us and enjoy a deluxe breakfast and a relaxing soak in our large hot tub. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13954 State Highway M28, Newberry, MI 49868-7971 (Formerly Comfort Inn)
Location: United States > Michigan > Upper Peninsula > Newberry
Price Range: $103 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 54
Reservation Options:
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Also Known As:
Comfort Inn Newberry
Newberry Comfort Inn
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