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Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
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Showing 163: English reviews
Grand Blanc, Michigan
Reviewed November 3, 2015

The Fairfield Inn and Suites met our needs way good. We stayed in a king suite, where it was important to us to have the sitting area to be separate from the bed. Not only the room layout met our needs, but the price was best in the Grand Haven/Muskegon area. Lots of dining options within a mile or two,...

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1Thank isit5yet
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I was so happy to hear my staff provided you with a clean, fresh room that reflects the highest quality standards. I appreciate the comments about our convenient location and abundant shopping and dining right out the front doors. You are correct about the internet, it's a little slow and a lot frustrating at times. Good news is that buy...

Davison, Michigan
Reviewed October 31, 2015 via mobile

This hotel is in a great location and was convenient to the beach, shopping and dining. The staff was friendly and attentive and the room was clean. Great mattress and bedding! I'd love to have a mattress like that at home. We used the pool which was clean and a perfect temperature as well as the spa. All in all...

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Helpful?
Thank Ames7691
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such great comments about this hotel! The beds are brand new, I am so happy you like them. I was pleased to here you enjoyed the pool and hot tub too! I will pass some kudos along to housekeeping for your comments about the clean room. Thanks for choosing us over the competition. We look forward to...

wa
Reviewed October 28, 2015 via mobile

Needed the restroom before checking in, no paper towels. This is the restroom staff uses. Heath department should look at this place. Had to turn the fan in the bathroom off because it was so clogged with dust we thought it would catch 🔥. Mold in 🛁. Only warm water in sink. Refrigerator was small and only worked for two...

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Thank Tayalmp
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am really sorry about your experience at the Fairfield Inn. The issues you experienced clearly do not meet the quality standards that our guest are used to. I invite you to return to see that this was simply an isolated incident, we would love to regain the confidence you once showed us.

Grand Blanc, Michigan
Reviewed October 27, 2015

Stayed here with family. It is close to shopping and restaurants. We had the larger king room with a king bed, sofa sleeper and sitting chair. It also had a computer desk with chair, refrigerator, microwave and single cup coffee maker. There was a large bathroom with shower/tub combination. We had a problem with the toilet not flushing. Called the...

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Helpful?
Thank mkh57
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the detailed feedback about you recent stay. I was disappointed that we didn't immediately assist you with some of the maintenance issues in the room and I am sorry for that. The room set up is a bit tricky once the sleeper sofa is pulled out. We've re-arranged that room several times trying to find a solution....

Ludington, Michigan
Reviewed October 10, 2015

We stayed for two nights to visit over husband's birthday weekend and hotel was close to restaurant we wanted to try. We have stayed here before quite a few times and have always liked this spot. Hotel is clean and well maintained, staff is helpful and accommodating. We are rewards members and this also helps with any requests you might...

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Thank K Z C
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such a great review! The staff is dedicated to making sure our guests have a clean, fresh room and service that makes them want to return. I am sorry the A/C unit was loud, but super happy to hear you enjoyed the rest of your stay. Thanks for the business. We look forward to welcoming you back...

Orange, California
Reviewed September 27, 2015 via mobile

Staff was excellent, friendly, and accommodating! Room was clean and well-appointed. Location was great, close to dining and shopping establishments (malls) and just a few minutes from Grand Haven. Breakfast was plentiful (although I'm not a big fan of powdered scrambled eggs -- but everything else was great!). Would definitely stay there again!

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Thank T2IVAZAZ
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write a wonderful review. I am pleased to hear that we were able to provide you with a clean room and that the staff went above and beyond during your visit. You are absolutely correct that the location of the hotel is conveniently near restaurants, shops, and Grand Haven. I am glad that...

Williamston, Michigan
Reviewed September 24, 2015

We stayed here after attending the Michigan Irish Festival. The facility was clean, and the service and staff were friendly. The breakfast buffet was good and wasn't too crowded, which was a nice surprise. We will stay here again next year. Great job!

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Thank Redd517
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the kind words about our staff. I will be sure to pass along this praise to them. Each staff member works hard to ensure our guests enjoy their stay. I happy you were able to enjoy the breakfast and that it was not crowded during your visit. We look forward to your return next year!

Reviewed September 23, 2015 via mobile

We are Marriott Gold elite rewards members and were upgraded to an executive suite. At check-in Ray and Keith greeted us warmly and were very helpful about any questions we had about the area, restaurants things to do etc. they definitely made us feel right at home! The breakfast was excellent and the rooms were very clean, and the bed...

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Thank WYPY
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your Gold Status with Marriott Rewards. We truly appreciate your loyalty to the Marriott family of hotels. I was so happy to hear that you enjoyed your stay and that Keith and Rae made you feel right at home. I am sorry that it was so much like home that you had to do laundry while at...

Reviewed August 25, 2015

I cannot rave enough about the amazing staff at the Fairfield Inn and Suites Norton Shores. From check inn I was greeted by a smiling face who was eager to accommodate my early check in request. The room was cozy, clean and very comfortable. We had two little ones with us and they had plenty of room to play. The...

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Helpful?
1Thank Stephanie G
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

At Fairfield Inn, we promise to provide a room that is clean, fresh and reflects the highest cleanliness standards. I am pleased to hear that this was the case during your recent stay. Thank you for recognizing all of our staff. They work hard to ensure our guests are provided the service for which Marriott is known for worldwide. We...

Saint Charles, Missouri
Reviewed August 12, 2015

Have stayed here twice now. Very friendly front desk associates. Room was clean. Good location. Near restaurants, a shopping mall, and a Meijer store. Convenient location to highway and good amounts of parking. Walls are thin, so it's a bit noisy, especially when little kids are in the adjoining room. I would definitely return when in the area.

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Helpful?
Thank barkwood66
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We strive to make sure all guests receive exceptional service and a room that is clean. I am pleased to hear that we achieved this goal during your recent stay. We are glad that the location was conducive to your needs. We look forward to your return. Thank you for being a loyal customer to the Fairfield Inn and Suites.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Location: United States > Michigan > Muskegon County > Muskegon
Price Range: $96 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travelers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, Nov 26, 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, Oct 17, 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, Jun 6, 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, Aug 25, 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, Jun 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question