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Fairfield Inn & Suites Muskegon Norton Shores

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1520 East Mount Garfield Road, Muskegon, MI 49444
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150 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Beavercreek, Ohio
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed June 6, 2016

Our room was fine, though a little small & I found it off that the accordion closet opened up into the bed. I had to keep it shut at all times as there was literally no option to keep it opened, even slightly. It seemed the room could have been arranged better to avoid that. The pool and hot tub... More 

Helpful?
Thank BrittonG
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to sincerely apologize that your stay did not meet the standards to which Marriott is known for worldwide. I have addressed the cleanliness issues with the staff to ensure this is not a problem moving forward. I am sorry that you were not given adequate things to do while in Muskegon. If you find yourself within the area... More 

1 review
5 of 5 stars Reviewed June 1, 2016

Cant go wrong if you chose to stay at this hotel. Everything from the staff to the clean rooms and breakfast were remarkable. Loved our time at this hotel. Will definitely stay in the future when back in town visiting family.

Helpful?
Thank NCade
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2016

The stay was very relaxing. We enjoyed all the nearby restaurants and central location to main highways. The rooms were exceptionally clean and the hot breakfast was delicious. All the staff we encountered were great and truly make you feel at home.

Helpful?
1 Thank Tina F
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Ms. Tina, Thank you for taking the time to give us your feedback about your recent stay. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we would be more then happy to share with you-the must visit attractions as well as some hidden treasures in... More 

Paradise, Michigan
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 26, 2016

Stayed here for 3 nights to attend a wedding. The color scheme of the rooms is a little funky (lime green), but it was clean and comfortable. The refrigerator had a 'quick cool' button, which was nice for when we first arrived. The thermostat was easy to adjust, and the room stayed at the temp we set. The bed was... More 

Helpful?
Thank YooperSpartan
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write our hotel a guest review, your feedback is vital to our success! We appreciate the great comment about the quality and services we were able to provide you! We hope you chose us for you next stay in Muskegon. More 

Sarasota, Florida
1 review
5 of 5 stars Reviewed April 20, 2016

The front desk agent Keith was exceptionally friendly, he went out of his way to make sure my needs were fulfilled! He is a GREAT asset to your property! The breakfast is tremendous and the rooms are squeaky clean! Keep up the great work!

Helpful?
Thank causleytony
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a excellent review! This will give all guests a great snapshot of our hotel and superior services. We are thrilled to hear how happy you were with the breakfast and our guest rooms! Please come back and visit soon! More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 17, 2016 via mobile

My family and I stayed for two nights over the weekend while visiting relatives. Everyone who worked at the hotel was extremely friendly and accommodating. Rachel, the evening front desk host, was especially friendly. She went out of her way for our three kids, she even offered to get them milk for the complimentary cookies they put out in the... More 

Helpful?
Thank Anewtoncvt
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the great review! The staff here at the Muskegon Fairfield Inn & Suites are dedicated to serving such amazing guests, such as yourself! I appreciate you taking your time to commend our staff service. I will be sure to pass along the praise. We look forward to hosting you again in the future! More 

Perrysburg, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2016

Despite torrential rains the night we stayed, the warmth of the on-site staff made the stay a good one. The included breakfast is also a highlight, with fresh eggs, sausage and other goodies. The breakfast area is staffed by a lively, helpful person, and a walk through by the manager when we were eating perked everyone up. (She is high... More 

Helpful?
Thank William D
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We are glad you made it safely to the hotel despite the storm. I am glad you were welcomed by friendly staff and that you enjoyed the complimentary breakfast. We hope we will have the opportunity to host you again in the future. More 

Lake Orion, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 13, 2016 via mobile

We stayed at this hotel for the weekend due to high school state meet. Only there two nights, but I loved this hotel. Staff was very accommodating and helpful. Breakfast was good. Rooms were clean, and beds were comfortable. I usually base the hotel on how clean the bathroom is. I found the bathroom to be clean and the floor... More 

Helpful?
1 Thank MinniePowell
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for choosing our hotel while attending the state meet. We loved having all of the power lifters here that weekend. I am so happy you enjoyed your stay and found our rooms to have the highest quality and cleanliness standards. We also appreciate your time in sharing your feedback. We look forward to welcoming you back soon! More 

Muskegon, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 7, 2016

The staff very was very nice and the rooms are very clean! Great food at the sports bar near by, Booyahs is almost walking distance from the hotel. Muskegon Lakes Mall is a block away and close to down town.

Helpful?
Thank J11B
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your candid and helpful comments regarding your recent visit to our hotel. It is an honor to have any guest care enough to share how we can be better our facilities! We hope to your return soon. More 

Muskegon County, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 3, 2016

Very nice customer service, even though the room had a very musty,stinky smell, they. Were nice enough to give me a room change. This hotel was expensive charging over 100.00 per night. The continental breakfast was good .

Helpful?
Thank Dee7245
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We sincerely apologize about your recent experience at The Muskegon Fairfield Inn & Suites. The issues you experienced clearly do not meet the Fairfield 100% guarantee, which is simply something that our guest are not use to. I invite you to return to see that this was simply an isolated incident; we would love to regain the confidence you once... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 East Mount Garfield Road, Muskegon, MI 49444
Location: United States > Michigan > Muskegon County > Muskegon
Price Range: $163 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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