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Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
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164 Reviews from our TripAdvisor Community

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Showing 163: English reviews
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Reviewed January 19, 2017 via mobile

Over the course of 2015-2016, my family and I stayed at Fairfield Inn about 6 or 7 times and it is hands down the cleanest and best hotel we have ever stayed at. The lobby is beautiful, with teas and waters, and the bright colors. The sitting areas are very nice and large and the sofas are very comfortable. The...

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Helpful?
Thank Chrisovalanta K
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so very much for the kind words about our property here in Muskegon. We love to hear that our guests feel comfortable here for extended periods of time. We certainly understand what it is like to be away from home and really try to provide the amenities and service that you would get being at home. Hopefully, we...

Reviewed January 19, 2017 via mobile

Top to bottom, this is the best Fairfield Inn I have stayed in to date. The staff is beyond helpful and knowledgeable and, even to the finest detail, they went above and beyond my expectations. The healthy selections for the breakfast bar were also an added bonus and this will not be the last time I stay here!

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Helpful?
Thank Billy R
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this great review! I am so happy to hear that the front desk was helpful in catering to your needs. They are an excellent resource whether you are looking for a quick bite or something to do on a rainy afternoon. Thank you for the feedback regarding breakfast, I will be sure...

Hart, Michigan
Reviewed January 17, 2017 via mobile

I have stayed at this facility many times and am always greeted with a genuine smile and happy attitudes! Nick is hands down, the best! Even my kids like him, and they don't warm up to just anyone. Our absolute favorite it the salt water pool! While it is a bit dingey around the water line in the pool, it's...

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Helpful?
Thank Tami L
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for completing the survey, and for providing such positive feedback. I am very happy to hear that Nick took such good care of you. He is one of our best, and goes out of his way to help out wherever he can. I always pass on guest feedback to my staff, good and bad. I will...

Reviewed January 10, 2017 via mobile

We love this hotel. It is the perfect location with shopping and the beach near by BUT you don't have the high volume of traffic or congestion. We love it here and have stayed 2 summers in a row. There is a great pool and the breakfast is great!!! I love the coffee and tea bar that is open 24/7....

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Helpful?
Thank Libby R
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such a wonderful review! I am so happy to hear that everything from the service to the food offerings to the room cleanliness met your expectations. I will be sure to share this review with the staff and pass on the kind words. We appreciate your recommendation and look forward to seeing you next time you are...

Rosemont, Illinois
Reviewed January 4, 2017

The staff at this location are the best of the best. Everyone is very accommodating and acknowledges you as you come and go. They also gave helpful dinner recommendations. The room was clean and the lobby was as well. Breakfast had a lot of options and was very good. Did not encounter any problems during my stay. Would definitely recommend...

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Helpful?
Thank jnathan96
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this detailed review. I am pleased to hear that the front desk was accommodating for you and able to fill all your requests in a timely manner. I am glad you had a chance to enjoy breakfast and a hot cup of coffee; I know coffee always helps me get a jump...

michigan
Reviewed November 28, 2016

Stayed here 4 thanksgiving holiday. Close 2 restaurants and mall. I booked the room online which made it easier 4 me. Considering it was a holiday weekend I got a good deal on the room. It didn't cost as much as I thought it would. Internet came in real good. Will stay again when possible.

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Helpful?
Thank donjuanMichigan
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a review about your experience! I am happy to hear that you were able to get a quiet night's rest at our hotel. We look forward to seeing you next time you are in the area!

Seoul
Reviewed November 26, 2016

I extended my stay here as I was on business yet enjoyed this location! The POOL is salt water and very attractive. It is small but short laps doable. Floating is amazing on the salt water. An unusual hotel find. The STAFF went OUT OF THEIR WAY demonstrating customer service and professionalism. Hats off to the exceptional housekeeping staff. Towels...

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Helpful?
Thank mooseheads426
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this detailed review. We are thrilled to hear you were able to spend an extra day in Muskegon! I am also; pleased to hear that the front desk was accommodating for you and able to fill all your requests promptly. We hope to see you next time you are in the area;...

Chicago, Illinois
Reviewed November 5, 2016

While staying in Muskegon by myself on a business trip, at 11:30pm on a Friday night someone woke me up by unlocking the door and walking into my room. I called out and they walked back out. I called the front desk to inform them and they said the computer stated my room was available. I asked to speak to...

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Helpful?
1Thank Christine T
Keith M, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Hello Christine, I appreciate you taking the time to write this review. Please accept my most sincere apologies for the experince that you had at our facility. I can assure you that this incident is very out of the ordinary for us. Our staff works extremely hard to assist all guests with any and all needs that they may have,...

East Lansing, Michigan
Reviewed October 17, 2016

This hotel is well-located for visiting the Muskegon area. Located a block off the main north-south highway across from a shopping mall, it is an easy drive to the sites and attractions of downtown Muskegon like the Art Museum, as well as the USS Silversides submarine Museum. It is very close to Lake Michigan (four miles) and a beautiful MIchigan...

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Helpful?
Thank MJTraveler2014
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a detailed review! This will give all guests a great snapshot of our hotel. We are so glad to hear you enjoyed your stay, the staff and the area. Muskegon is a beautiful place. We look forward to seeing you next time your in town.

Reviewed September 11, 2016 via mobile

Good service, clean room and nice hotel. We stayed in transit for a day with family and enjoyed our stay. Breakfast was nice. Rooms and bathroom were clean. Staff polite and nice. Overall good experience.

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Helpful?
Thank Rishi M
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to stop on by. We would love to have stay with us again.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Location: United States > Michigan > Muskegon County > Muskegon
Price Range: $96 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travelers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
 of 5 bubbles mooseheads426, Nov 26, 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
 of 5 bubbles MJTraveler2014, Oct 17, 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
 of 5 bubbles BrittonG, Jun 6, 2016 | Read review
“The double was roomy and comfortable.”
 of 5 bubbles 614stephanieg, Aug 25, 2015 | Read review
“I always like the top floor, and away from elevator.”
 of 5 bubbles 605magsb, Jun 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question