The hotel’s structure is good and the maintenance is poor. Stayed in their suit room, but the odour in the room was really irritating. The location of Ac was as such, that cooling was not effective. Swimming pool was empty. One has to be content, as there are not much options available at Biratnagar.
Turn off the main road hustle and relax in the calm Xenial. Spent 10 days here enjoying the pool, AC, wifi, back up generator and friendly helpful staff. The quality of the food improved over the stay I wonder if they blanded it down at the start.
Older hotel with various maintenance needs, loose faucet in bathroom sink, birds nest at window, small bedspread for the size bed we had. I had to buy mosquito spray so I could sleep at night. Breakfast was tasty with friendly staff
I wish I could give 3.5 out of 5. Nice ambiance and rooms, a little small though. Service also not bad. Hotel people were helpful and warm. Helped in getting car hires, etc. Food was pretty good and customised as per our requirements. The car hire on the last day for station drop was a cheater. That cost the 0.5 rating.
Once upon a time was only choice for travellers to Biratnagar. Very bad wi fi service. Rooms need to be redone once again.Look of nineties good hotel still prevails. Variety of food in dining but not so good preparation and presentation. Staff though helpful but not well equipped.