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BEST WESTERN Valley Plaza Inn

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BEST WESTERN Valley Plaza Inn
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296 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Allen Park
Reviewed 1 week ago

Ughhhhhh we got bed bugs at this hotel!!! DO NOT STAY HERE!!!! Trust me on this... the staff did nothing to accommodate us in any shape of form! It was truly disgusting seeing bugs crawl around under our mattress!

Review collected in partnership with Best Western
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Helpful?
Thank mredmond1103
Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review

I'm sorry you were not happy with your stay. The only bug we found was the one you brought up to the front desk and it was clearly not a bed bug. It was in fact head lice. When we brought this to your attention you promptly said to each other in font of multiple hotel staff "that would make...

Reviewed 2 weeks ago

Caylob, the night manager was very efficient checking me in and attended to all my needs. When I asked him about Wi Fi, he changed my room for the best wifi location. Later when I left my charger in my room and called to ask about it, he managed the situation very proactively. He called me back after finding it-and...

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Helpful?
Thank Timothy S
Ossineke, Michigan
Reviewed 2 weeks ago

Carrie, at the front desk, was just who I needed to make a long tiring, snowy trip on the road feel like I landed in a comfy, safe place. Not only did she more than meet my needs at the hotel but she helped me locate my next destination for the morning and printed a map to help me get...

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Helpful?
Thank sampierpat
Jackson, United States
Reviewed 3 weeks ago

Great place to stay, wonderful amenities at an affordable price, the breakfast was as good as I've ever had-great variety and comfortable/spacious place to eat. The rooms were rustic, but modernized and very clean. In room refrigerator and coffee maker, spacious rooms for all my kids' gear. We stayed with a large group and the management did a great job...

Review collected in partnership with Best Western
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Helpful?
Thank lisahF7065AV
Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you very much for the review! We are so glad you enjoyed your stay and we hope to see you back again soon!!

United States
Reviewed 3 weeks ago

I have been going here for about 35 years my parents used to take me as a kid. Now went back for my anniversary.Everything was very nice. But did not know the theater had closed, so we decided to play a game of bowling and it was league night so no lanes available. Then thought we would go back and...

Review collected in partnership with Best Western
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Helpful?
Thank C6638ORdawnb
Rosebush, Michigan
Reviewed 4 weeks ago

Rooms very clean, front desk employees very nice and helpful. Breakfast was good however employee working that area was not the most helpful when asking where items were. Acted inconvienced. The other employees more than made up for it though.

Review collected in partnership with Best Western
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Helpful?
Thank Linda F
Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for your review. We are very sorry you were not pleased with the way the Breakfast staff acted. I assure you we will look into the matter and correct the situation. We sincerely hope you will stay with us again.

Midland, Michigan
Reviewed 4 weeks ago

Rude night staff front desk lady!! We ask a general question because we are not from the area and she was so rude!! We asked to speak to the manager and she said take a number!! She would not help us with anything!! Not even finding a phone number to order pizza!!

Review collected in partnership with Best Western
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Helpful?
1Thank 401jamiev
Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for your review. We are terribly sorry about the service you received from our front desk. I assure you that we will look into the matter and correct the situation. We sincerely hope you will consider staying with us again in the future.

Midland, Michigan
Reviewed January 11, 2017 via mobile

This is a very nice hotel. Our room was very clean. We could tell they have put a lot of work into it recently. The staff was accommodating. The continental breakfast was awesome! They had everything we wanted and more. Great value!! We will be back!

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Helpful?
Thank ryan0781
Reviewed January 9, 2017

We stayed here for a hockey tournament with a large group. Location was nice, as it was only a mile from the rink. However, the room was freezing, wall heater barely worked, one bed was soft & lumpy, while the other bed was next to the exterior wall with cold air streaming in. They gave us a space heater, which...

Review collected in partnership with Best Western
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Helpful?
Thank M9982QSmichaels
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

We are terribly sorry that you did not enjoy your stay with us. During your stay you chose to take a space heater instead of moving to another room. We are sorry you were not satisfied with the space heater. Had you let our front desk know, we would have moved you to another room with a better working heater....

Gladwin, Michigan
Reviewed January 2, 2017

The smell was awful, very noisy, the frig was barley cold. The coffee pot had an inch on dust on it. Hair dry kept blowing breaker . Sheets only on beds no blanket. Asked for pillows was told they didn't have any...we were there for a wedding my brother stayed at the days inn half the price and a hell...

Review collected in partnership with Best Western
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Helpful?
Thank malisal2017
Bethany B, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review and give us a change to make it right for our future guest. We are extremely sorry that you had a bad experience with your stay. Hopefully you will give us second change to deliver services to you.

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about BEST WESTERN Valley Plaza Inn

Address: 5221 Bay City Road, Midland, MI 48642
Location: United States > Michigan > Midland
Price Range: $76 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Valley Plaza Inn 2.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Best Western Valley Plaza Hotel Midland
Best Western Midland
Midland Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Valley Plaza Inn staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from BEST WESTERN Valley Plaza Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to be away from the expressway side.”
 of 5 bubbles sampierpat, 2 weeks ago | Read review
“First floor with slider door right outside.”
 of 5 bubbles gobles74, Nov 16, 2016 | Read review
“upstairs balcony are a nice size and offer a nice look of a well kept yard children safe.”
 of 5 bubbles fjfedewa, Oct 20, 2016 | Read review
“This side of town has lost some of it's attractions, but everything is ten minutes away on the nearby expressway.”
 of 5 bubbles Vangogh61, Sep 20, 2016 | Read review
“courtyard view with balcony or patio.”
 of 5 bubbles kimberlyr469, Aug 20, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question