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Extended Stay America - Detroit - Madison Heights

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Extended Stay America - Detroit - Madison Heights
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed September 8, 2016 via mobile

It was supposed to be a relaxing night with my family, first the front desk got an Issue with the computer which took 1 hour just to do the check in, it was late in the night with a crying baby and when I asked to manually assign me a room in the mean time I was told "sorry, not...

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Helpful?
Thank xahuk
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that it went so poorly for you and your family. I apologize for our computer failing at the time of your check-in. We were not expecting the heater to be in use with the temperature in the 90s. When...

Outer Banks, North Carolina
Reviewed July 25, 2016

Location, good. Cleanliness good. Room ammenities, poor. The place is being updated which is good since my room was showing at least a decade of hard use. This place is for the very budget minded who are stuck woring in the area. Room service once a week. If you plan to use the kitchenette bring pots pans etc. Minimal staff....

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Helpful?
Thank ToyBoy_1960
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our overall cleanliness; however, we apologize that our service was not to your expectations, usually we rate very high. We have all kitchen utensils available at your request. If this was not conveyed at time of check-in, I...

Madison Heights, Michigan
Reviewed July 14, 2016

Staying at this extended stay was a very pleasant experience! Anthony at the front desk is the best, customer service exceptional! Made my stay here feel as though I was at home. The rooms are wonderful i really am enjoying my stay at extended stay Detroit - Madison Heights

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Helpful?
Thank DE1023
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with Anthony and the rest of our staff to reiterate...

Los Angeles, California
Reviewed July 6, 2016

If you're looking for a short-term stay (1-2mo), then this is a great affordable option without having to do Airbnb. It's convenient to all the Metro Detroit suburbs and has a major markets within 5-10mi. You get a room with the standard kitchenette. The rooms definitely need a modern upgrade with some new fixtures, but it was comfortable for the...

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Helpful?
Thank jessicamso
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for writing such a thorough review of your stay. It is satisfying to know our convenient location is beneficial to guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Royal Oak, Michigan
Reviewed June 26, 2016 via mobile

I've stayed in many hotels and besides the Econo Lodge in Kent (see review) this was the absolute worst. The carpet in the room was filthy and so were the dishes they brought up for me to use. There was poo on the toilet and handle you flush and the walls/floor in the kitchenette were soooo dirty. Just look at...

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Helpful?
1Thank richmo58
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay with us is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed your issues with our housekeeping team to ensure your experience is not repeated. If you ever...

Detroit, Michigan
Reviewed June 15, 2016

Anthony at front desk is very pleasant and personable. He made sure I was placed in a suite that fit my needs to make my extended stay comfortable. Anthony is very friendly and informative about area places to visit and helpful with anything needed.

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Helpful?
Thank Barbaraa1285
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff, especially Anthony. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to have the opportunity...

Madison Heights, Michigan
Reviewed May 24, 2016

I have been transitioning to a new phase in my life, encompassing career advancement, health challenges, and marital separation. The support of the staff in its entirety has been respectful, warm, and unexpected.

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Helpful?
Thank rftitus
North Olmsted, Ohio
Reviewed May 22, 2016

over all place was clean, staff very friendly and helpful about stores and restaurants and also if I need anything I need they would try to help. place was a little worn, but very comfortable and had more than I could want like Frig, Stove.

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Helpful?
1Thank Joseph K
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you enjoyed our fully equipped kitchens as well as our convenient location. I truly appreciate your comments regarding our friendly customer service and will be sure to share your great feedback with the entire team. Additionally, I am pleased to let you know that our hotel...

Reviewed May 21, 2016 via mobile

Been staying here with my family for about 2 and a half weeks and I have nothing but amazing things to say about this place!! Everyone has been more than welcoming and accommodating to me and my family making it feel like home for us! Anytime anything is needed they are on top of it with the most friendly and...

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Helpful?
Thank Nicole H
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for your wonderful review of our property. I truly appreciate your comments regarding our exceptional customer service and will be sure to share your feedback with the entire team! Additionally, I am pleased to let you know that we are currently undergoing a full renovation to make sure our guests have the best stay possible! The staff and...

Reviewed May 15, 2016 via mobile

I wasn't happy with the service.The front desk guy Michael was unfriendly.Grunted because he was having a issue with something.First impressions mean everything to me.The room 148 had ants hallway smelled of marijuana.Little black hairs on bed it was just a awful experience.

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Helpful?
Thank tyra123353
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service and will make sure we are thoroughly inspecting rooms prior to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Detroit - Madison Heights

Address: 32690 Stephenson Hwy, Madison Heights, MI 48071-5522
Location: United States > Michigan > Madison Heights
Price Range: $68 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Madison Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bring shampo”
 of 5 bubbles ToyBoy_1960, Jul 25, 2016 | Read review
“Use the kitchenette.”
 of 5 bubbles rftitus, May 24, 2016 | Read review
“room was very quiet and comfortable”
 of 5 bubbles W2250SUjosephk, May 22, 2016 | Read review
“If you want faster wifi, you can pay to upgrade the free wifi”
 of 5 bubbles maya1215, May 8, 2016 | Read review
“There are no good rooms!”
 of 5 bubbles cathysR8566UK, Mar 15, 2016 | Read review
5 of 5
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