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Extended Stay America - Detroit - Madison Heights

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32690 Stephenson Highway, Madison Heights, MI 48071
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Extended Stay America - Detroit - Madison Heights
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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Madison Heights, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Staying at this extended stay was a very pleasant experience! Anthony at the front desk is the best, customer service exceptional! Made my stay here feel as though I was at home. The rooms are wonderful i really am enjoying my stay at extended stay Detroit - Madison Heights

Helpful?
Thank DE1023
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with Anthony and the rest of our staff to reiterate... More 

Los Angeles, California
1 review
3 of 5 stars Reviewed 2 weeks ago

If you're looking for a short-term stay (1-2mo), then this is a great affordable option without having to do Airbnb. It's convenient to all the Metro Detroit suburbs and has a major markets within 5-10mi. You get a room with the standard kitchenette. The rooms definitely need a modern upgrade with some new fixtures, but it was comfortable for the... More 

Helpful?
Thank jessicamso
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for writing such a thorough review of your stay. It is satisfying to know our convenient location is beneficial to guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Royal Oak, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed in many hotels and besides the Econo Lodge in Kent (see review) this was the absolute worst. The carpet in the room was filthy and so were the dishes they brought up for me to use. There was poo on the toilet and handle you flush and the walls/floor in the kitchenette were soooo dirty. Just look at... More 

Helpful?
Thank richmo58
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay with us is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed your issues with our housekeeping team to ensure your experience is not repeated. If you ever... More 

Travelers are raving about these Madison Heights hotels

Detroit, Michigan
1 review
5 of 5 stars Reviewed June 15, 2016

Anthony at front desk is very pleasant and personable. He made sure I was placed in a suite that fit my needs to make my extended stay comfortable. Anthony is very friendly and informative about area places to visit and helpful with anything needed.

Helpful?
Thank Barbaraa1285
Manager_11525, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our staff, especially Anthony. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to have the opportunity... More 

Madison Heights, Michigan
1 review
5 of 5 stars Reviewed May 24, 2016

I have been transitioning to a new phase in my life, encompassing career advancement, health challenges, and marital separation. The support of the staff in its entirety has been respectful, warm, and unexpected.

Helpful?
Thank rftitus
North Olmsted, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 22, 2016

over all place was clean, staff very friendly and helpful about stores and restaurants and also if I need anything I need they would try to help. place was a little worn, but very comfortable and had more than I could want like Frig, Stove.

Helpful?
1 Thank Joseph K
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you enjoyed our fully equipped kitchens as well as our convenient location. I truly appreciate your comments regarding our friendly customer service and will be sure to share your great feedback with the entire team. Additionally, I am pleased to let you know that our hotel... More 

1 review
5 of 5 stars Reviewed May 21, 2016 via mobile

Been staying here with my family for about 2 and a half weeks and I have nothing but amazing things to say about this place!! Everyone has been more than welcoming and accommodating to me and my family making it feel like home for us! Anytime anything is needed they are on top of it with the most friendly and... More 

Helpful?
Thank Nicole H
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for your wonderful review of our property. I truly appreciate your comments regarding our exceptional customer service and will be sure to share your feedback with the entire team! Additionally, I am pleased to let you know that we are currently undergoing a full renovation to make sure our guests have the best stay possible! The staff and... More 

1 review
2 of 5 stars Reviewed May 15, 2016 via mobile

I wasn't happy with the service.The front desk guy Michael was unfriendly.Grunted because he was having a issue with something.First impressions mean everything to me.The room 148 had ants hallway smelled of marijuana.Little black hairs on bed it was just a awful experience.

Helpful?
Thank tyra123353
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service and will make sure we are thoroughly inspecting rooms prior to... More 

Detroit, Michigan
1 review
4 of 5 stars Reviewed May 8, 2016

Room was clean and comfortable. Staff was wonderful. Check in with Emily was a breeze. Did have an issue with the stove top. Since it was the weekend maintenance wasn't available. Anthony got me into another room quickly.

Helpful?
Thank maya1215
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so proud of our staff for quickly resolving any issues and providing you with exceptional customer service! It’s great to read that we were able to accommodate your needs with a comfortable stay. The staff and I would like to thank you again... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 23, 2016 via mobile

All was well except it could use a ice machine. Do not like using ice trays someone has used. Refrigerate was kinda scary in the freezer part need ice machine!!!!!! Need ice machine!!!!!!!! need ice machine

Helpful?
1 Thank Andrea E
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Detroit - Madison Heights

Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Location: United States > Michigan > Madison Heights
Price Range: $73 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
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Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
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