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Thunderbird Inn

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183 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Reviewed September 1, 2016

We stayed over 4th of July Weekend, it was a last minute stay with our children and small pet. Room was clean and spacious and staff was very friendly!!! I do think that the room was overpriced but that is what you get when you wait till the last minute on a holiday weekend.

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Helpful?
Thank Nieceytwina
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm pleased to hear that you enjoyed your stay over the 4th of July weekend. As you said, the rates are higher during peak holidays and this was definitely the case. Hopefully, we will see you back in the future.

Sterling, Virginia
Reviewed August 30, 2016

Zach and the staff are fantastic. They delivered the luggage to the room on our arrival. Then at departure, the luggage was taken to our motorcoach. Also as a nice touch, they filled the ice bucket. We had a great wine tasting with the best cannolis. Kudos to Zach for those. Also, thanks to the hotel for arranging the Sunset...

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Helpful?
Thank Patti B
Steven C, General Manager at Thunderbird Inn, responded to this review

We are pleased to hear that you enjoyed your stay with us during your trip. We strive to provide exceptional customer service and clean accommodations. We look forward to having you stay with us again!

michigan
Reviewed August 15, 2016

The room was clean but outdated. The staff is friendly and called to ask if we needed anything. We stayed in room 112. My only complaint is the room smelled like stale cigarette smoke. It says no smoking on the door. I would suggest you try to air it out in there. I was going to call and change rooms...

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Helpful?
Thank shan38
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm pleased to hear that you enjoyed your stay. I'm only sorry that your room smelled like cigarettes. Per Michigan law, all rooms are non-smoking, however many people smoke outside of their rooms, which sometimes makes its way inside. I hope that it wasn't too much of an inconvenience. Had we known, we would have gladly gotten you into another...

Monroe, Michigan
Reviewed August 14, 2016 via mobile

This hotel was very clean and the staff was very helpful. Rooms were perfect and they served breakfast every morning. I would definitely stay here again. The bus shuttle service was very prompt and kind.

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Helpful?
Thank Vmika
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so happy hear that you enjoyed your stay with us. I hope you had a great time on Mackinac Island. We can't wait for you to stay with us again!

Altoona, Alabama
Reviewed August 11, 2016

We found ways to enjoy our stay at this hotel. Room was clean, but worn with an odd configuration. Couldn't reach closet because couch (comfortable) was in the way. TV screen was viewable from bed but difficult from couch. Pool was nice. Breakfast room was convenient, but breakfast wasn't very good.

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Helpful?
Thank 10Walker48
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm sorry we weren't able to exceed your expectations at our property. We are an older property and are not as update as hotels in larger cities. We do, however, work hard to provide clean, comfortable lodging to our guests with great customer service and am pleased that we were able to meet your needs in that aspect.

Reviewed August 8, 2016

Rooms were clean and comfortable. Had indoor swimming pool Complementary breakfast was good Had children's play area Close to the the Mackinaw Bridge and other sites . Good location. Overall happy the stay

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Helpful?
1Thank pk_info
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm so happy that your stay with us was clean and comfortable. We know we aren't the newest hotel in town, however we strive to offer clean, comfortable rooms with friendly, helpful staff. We hope to see you back again on your next trip to the Mackinaw Area.

Whitefish, Canada
Reviewed August 7, 2016

Decent sized rooms, very clean, mini fridge. I read a number of complaints about the a/c in this hotel. Our first room (112) had horribly functioning A/C. I called to front desk who sent someone immediately to check it out and then we were offered the room next door (111), which we graciously accepted and the A/c worked perfectly! Super...

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Helpful?
1Thank Tracy G
Steven C, General Manager at Thunderbird Inn, responded to this review

Tracy, I am so pleased to hear that your stay with us was enjoyable. I apologize that your a/c in the first room you stayed was not up to par, but glad the staff was able to get you taken care of so you could enjoy your vacation in comfort. We all look forward to welcoming you back for another...

Hastings, United Kingdom
Reviewed July 28, 2016 via mobile

Met with a pleasant welcome on arrival. Rooms a clean and contain everything needed. We had a swim, the pool is clean and looks like it is well maintained. Air conditioning is rather noisy and I found strange that the sink is in the main room rather than the bathroom. Continental breakfast is included.

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Helpful?
Thank Dearmans
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so happy that your stay with us was most satisfactory. We strive to provide clean rooms and great customer service. I was able to look up your reservation and will let maintenance know about the loud air conditioner so we can get that fixed. We look forward to welcoming you back in the future!

Reviewed July 24, 2016 via mobile

Be careful when booking this place. Pictures are deceiving. Rooms are under maintained some smell like an old musty basement. The price per room is way to high for the quality of what you get. Also air conditioner was broken and loud, from the looks of it water damage on two of the rooms that we seen. Definitely won't go...

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Helpful?
Thank mikesuzannealissa
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so sorry to hear that your stay with us was so unsatisfactory. Unfortunately I am unable to pull a reservation at this time based upon your username, but would like to know which rooms had these maintenance issues. My staff and I work hard to ensure all of our guests' satisfaction and want to address these issues. If...

Knoxville, Tennessee
Reviewed July 19, 2016 via mobile

Found the Thunderbird online & after checking reviews decided give it a shot. Turned out to a good decision for three couples. Friendly staff & comfortable rooms with a reasonable rate & location. A couple of chargers were left in one of the rooms. Called the office & Steven had the chargers & ready to help out by mailing them...

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Helpful?
1Thank Aja2222
Steven C, General Manager at Thunderbird Inn, responded to this review

I am pleased to hear that your stay with us was enjoyable and that we were able to get those chargers to you before you went any further into your trip. We hope we get to see you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in beautiful and historic Mackinaw City, the Thunderbird Inn is the premier choice in accommodations. Situated less than 1 mile from the downtown area, the Thunderbird Inn boasts a quite location still within walking distance to area shops, restaurants and attractions. Offering all the amenities you have grown to love, our property offers free Wi-Fi, a complimentary breakfast, indoor seasonal pool (May 15th - Oct 15th), coffee maker, iron and ironing board, and so much more! We are a AAA approved, pet friendly (specific rooms, subject to availability) property offering the very best customer service Northern Michigan has to offer. Take advantage of our packages and discount tickets to local attractions and ferry lines to Mackinac Island. We look forward to seeing you on your next trip to the Mackinaw Area! ... more   less 

Additional Information about Thunderbird Inn

Address: 146 Old US 31, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Price Range: $60 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Thunderbird Inn 2.5*
Number of rooms: 48
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Thunderbird Inn staff and other travelers.
7 questions
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Jerome, Michigan
6 months ago
6 months ago
Mount Morris, Michigan
over a year ago
over a year ago
Northville, Michigan

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Questions? Get answers from Thunderbird Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great value for your money. I would recommend to friends and family.”
 of 5 bubbles 152joanw, Oct 3, 2016 | Read review
“If you want a king bed - ask for room 111 - a/c works great!”
 of 5 bubbles 916TracyG, Aug 7, 2016 | Read review
“Well worth it.”
 of 5 bubbles B1360RIjimm, Jun 17, 2016 | Read review
“Quiet and short drive to activities.”
 of 5 bubbles FountainChessie, Oct 8, 2015 | Read review
“Don't do it. Find another motel. You will not be happy”
 of 5 bubbles Briggs2roddy, Sep 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question