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Thunderbird Inn

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171 Reviews from our TripAdvisor Community

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Showing 170: English reviews
michigan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was clean but outdated. The staff is friendly and called to ask if we needed anything. We stayed in room 112. My only complaint is the room smelled like stale cigarette smoke. It says no smoking on the door. I would suggest you try to air it out in there. I was going to call and change rooms... More 

Helpful?
Thank shan38
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm pleased to hear that you enjoyed your stay. I'm only sorry that your room smelled like cigarettes. Per Michigan law, all rooms are non-smoking, however many people smoke outside of their rooms, which sometimes makes its way inside. I hope that it wasn't too much of an inconvenience. Had we known, we would have gladly gotten you into another... More 

Monroe, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was very clean and the staff was very helpful. Rooms were perfect and they served breakfast every morning. I would definitely stay here again. The bus shuttle service was very prompt and kind.

Helpful?
Thank Vmika
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so happy hear that you enjoyed your stay with us. I hope you had a great time on Mackinac Island. We can't wait for you to stay with us again! More 

Altoona, Alabama
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We found ways to enjoy our stay at this hotel. Room was clean, but worn with an odd configuration. Couldn't reach closet because couch (comfortable) was in the way. TV screen was viewable from bed but difficult from couch. Pool was nice. Breakfast room was convenient, but breakfast wasn't very good.

Helpful?
Thank 10Walker48
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm sorry we weren't able to exceed your expectations at our property. We are an older property and are not as update as hotels in larger cities. We do, however, work hard to provide clean, comfortable lodging to our guests with great customer service and am pleased that we were able to meet your needs in that aspect. More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms were clean and comfortable. Had indoor swimming pool Complementary breakfast was good Had children's play area Close to the the Mackinaw Bridge and other sites . Good location. Overall happy the stay

Helpful?
1 Thank pk_info
Steven C, General Manager at Thunderbird Inn, responded to this review

I'm so happy that your stay with us was clean and comfortable. We know we aren't the newest hotel in town, however we strive to offer clean, comfortable rooms with friendly, helpful staff. We hope to see you back again on your next trip to the Mackinaw Area. More 

Whitefish, Canada
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Decent sized rooms, very clean, mini fridge. I read a number of complaints about the a/c in this hotel. Our first room (112) had horribly functioning A/C. I called to front desk who sent someone immediately to check it out and then we were offered the room next door (111), which we graciously accepted and the A/c worked perfectly! Super... More 

Helpful?
1 Thank Tracy G
Steven C, General Manager at Thunderbird Inn, responded to this review

Tracy, I am so pleased to hear that your stay with us was enjoyable. I apologize that your a/c in the first room you stayed was not up to par, but glad the staff was able to get you taken care of so you could enjoy your vacation in comfort. We all look forward to welcoming you back for another... More 

Hastings, United Kingdom
Level Contributor
210 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Met with a pleasant welcome on arrival. Rooms a clean and contain everything needed. We had a swim, the pool is clean and looks like it is well maintained. Air conditioning is rather noisy and I found strange that the sink is in the main room rather than the bathroom. Continental breakfast is included.

Helpful?
Thank Dearmans
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so happy that your stay with us was most satisfactory. We strive to provide clean rooms and great customer service. I was able to look up your reservation and will let maintenance know about the loud air conditioner so we can get that fixed. We look forward to welcoming you back in the future! More 

2 reviews
1 of 5 stars Reviewed July 24, 2016 via mobile

Be careful when booking this place. Pictures are deceiving. Rooms are under maintained some smell like an old musty basement. The price per room is way to high for the quality of what you get. Also air conditioner was broken and loud, from the looks of it water damage on two of the rooms that we seen. Definitely won't go... More 

Helpful?
Thank mikesuzannealissa
Steven C, General Manager at Thunderbird Inn, responded to this review

I am so sorry to hear that your stay with us was so unsatisfactory. Unfortunately I am unable to pull a reservation at this time based upon your username, but would like to know which rooms had these maintenance issues. My staff and I work hard to ensure all of our guests' satisfaction and want to address these issues. If... More 

Travelers are raving about these Mackinaw City hotels

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 19, 2016 via mobile

Found the Thunderbird online & after checking reviews decided give it a shot. Turned out to a good decision for three couples. Friendly staff & comfortable rooms with a reasonable rate & location. A couple of chargers were left in one of the rooms. Called the office & Steven had the chargers & ready to help out by mailing them... More 

Helpful?
1 Thank Aja2222
Steven C, General Manager at Thunderbird Inn, responded to this review

I am pleased to hear that your stay with us was enjoyable and that we were able to get those chargers to you before you went any further into your trip. We hope we get to see you again in the future! More 

Middleburg, Florida
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 17, 2016

Stayed here the night before visiting Macinac Island in early July (peak season). We got what we paid for, for a $98 night, a half mile from the pier, during peak vacation time. The good - fine price for the time of year and location. Service at front desk was friendly, breakfast service was good - older lady cooking in... More 

Helpful?
Thank Dwight K
Steven C, General Manager at Thunderbird Inn, responded to this review

Thank you for taking the time to let us know how we are doing. I am sorry that there were a few issues with you stay, especially not getting the extra blanket out to you. We pride ourselves on our top-notch customer service, and I do believe we fell a little short. I am pleased to hear that your overall... More 

Memphis, Tennessee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 14, 2016 via mobile

Had a great stay, the staff is very attentive and will do whatever is needed to make your stay comfortable. The room is really clean-- and the breakfast was decent. Would definitely recommend it to anyone going to the Mackinaw City area!!!!!

Helpful?
Thank HBIC75
Steven C, General Manager at Thunderbird Inn, responded to this review

Thank you for taking the time to let us know how we are doing. I am happy to hear that you stay with us was enjoyable and that your room was clean and comfortable. I'm only sorry that we weren't able to wow you with our breakfast. If there is anything we could do to spruce it up, please email... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a Beautiful Boutique Property completely devoted to customer service and clean rooms. We provide all the things you have grown to love and trust from a hotel including free WIFI, free breakfast, an indoor pool, coffee makers, irons and ironing boards, cable TV and much more. We are AAA approved, Pet friendly, AARP accepted, along with many other discounts and very close to all local attractions including the ferry lines and water park. Here at the Thunderbird Inn we welcome everyone with a smile and we are confident you will leave with one. ... more   less 

Additional Information about Thunderbird Inn

Address: 146 Old US 31, Mackinaw City, MI 49701-9652
Location: United States > Michigan > Cheboygan County > Mackinaw City
Price Range: $51 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Thunderbird Inn 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel
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