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Embassy Suites by Hilton Detroit - Livonia/Novi

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Embassy Suites by Hilton Detroit - Livonia\/Novi
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197 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Detroit - Livonia/Novi
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Showing 191: English reviews
Southfield, Michigan
Reviewed February 13, 2017

The Property in Livonia, Michigan is a very friendly customer service property. The rooms are well furnished, clean and quiet. The breakfast buffet is excellent. The Manager's hour was outstanding. The Employees were very involved with the guests.

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Helpful?
Thank Linda T
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed February 12, 2017 via mobile

Stayed here with my husband and daughters. The customer service was very poor. I called the front desk to ask for an extra blanket and was hung up on an treated very rudely. Housekeeping knocked on my door at check out time as we were walking out the door and I told her we were on our way out. She...

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Helpful?
Thank Sally H
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make...

Livonia, Michigan
Reviewed February 8, 2017

I have been staying at this hotel now for almost a year (since the hotel went through its major renovation). I've read the bad reviews and spoken with some who were staying here during the renovation. I want to tell you all out there that if you are in Livonia, MI there is no better place to stay! The hotel...

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Helpful?
Thank gregslight
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed February 5, 2017 via mobile

My visit was excellent. The staff was amazing. Joie, Raymone and Ken was very professional. I would definitely return . I give Embassy Suites 10 STARS!! The food was excellent the staff was very professional. The house keeping was great. The room was fantastic. I had no complaints period. Sincerely, Mrs. Thomas-Spencer

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Helpful?
1Thank miguelbrooks
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed February 5, 2017 via mobile

We travelled to Detroit to participate in a hockey tournament. Happy to share we brought the Cup back to Canada at the end of the tournament. Our check in was seamless. We were greeted by the friendly and professional staff in the hotel. Our room was clean and had space enough for 2 parents, 2 teens and hockey equipment. The...

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Helpful?
Thank Sean P
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Reviewed February 5, 2017 via mobile

The staff sets this hotel apart from the others. Pool is nice and clean, made-to-order breakfast, free cocktails on Saturday night (what?!?), but the room attendants and front desk staff are professionals that really do care about your stay. Will be back again. Thanks, Ken, Raymone, and Ben for the service.

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Helpful?
Thank Staub B
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Trenton, MI
Reviewed February 1, 2017

This is a very nice hotel. The hotel workers were very kind and helpful. Restaurant was great. Overall very nice place. I would definitely go again. It is attached to Laurel Park Hotel. Makes shopping a lot of fun.

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Helpful?
Thank Derussell
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Mason County, United States
Reviewed February 1, 2017

Wonderful accommodations. The gentleman that makes the special order omelets is the best. All the staff are friendly and helpful, Delicious breakfast. The rooms are clean and comfortable. I highly recommend you stay here.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank fabiank482
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Detroit
Reviewed January 31, 2017

I stayed at the embassy suites hotel and I loved it, from the staff to the rooms. The bedding is super comfortable, the pool is open until 12 complimentary drinks and appetizers a omelette station, I have zero complaints

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank marsheenas
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

Garden City, United States
Reviewed January 31, 2017

Clean and comfortable suite. Very nice pool & hot tub. Great food and a nice complementary evening service, would definitely recommend chicken with the Rock n Rye BBQ sauce. Breakfast was included and had a great selection.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L830KIstevenk
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Patrick Palmer

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Livonia/Novi

Address: 19525 Victor Pkwy, Livonia, MI, Livonia, MI 48152
Location: United States > Michigan > Livonia
Price Range: $142 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit - Livonia/Novi 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Hotel Style:
#1 Green Hotel in Livonia
#5 Business Hotel in Livonia
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For a Long Term Business Stay, my room were similar to a home away from home.”
 of 5 bubbles 940LindaT, Feb 13, 2017 | Read review
“Never had a bad room and have stayed here for about a year.”
 of 5 bubbles gregslight, Feb 8, 2017 | Read review
“King bed was very comfortable.”
 of 5 bubbles Derussell, Feb 1, 2017 | Read review
“Rooms on back side may be a little quieter”
 of 5 bubbles Ja-Rn-7, Jan 16, 2017 | Read review
“Stay somewhere else - a homeless shelter would probably be better.”
  • Disgusting area around the toilet
  • Dog food?? Feces?? You decide (we don't have a dog).
  • Old, dirty fixtures
  • dirty door around sink - decor out of the 1970s
  • Corner. Looks like it's never been cleaned.
  • Dust caked in air handler. Hope we don't get sick.
  • No idea what this is caked on the wall, but it is gross.
  • TV Stand. Covered in dust.
 of 5 bubbles MikeK841, Jan 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question