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Embassy Suites by Hilton Detroit - Livonia/Novi

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Embassy Suites by Hilton Detroit - Livonia\/Novi
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137 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Miami Beach, Florida
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW

I've stayed here twice in the past 10 months and on both occasions I had to take a cold shower. The first time I let slide because the hotel was under renovations but this last time (Thanksgiving holiday), the renovations were complete and out of a two night stay, we had no hot water on one of the days. When... More 

Helpful?
Thank Sandy5432
Level Contributor
4 reviews
Reviewed 2 days ago NEW

They recently renovated, so much better than the last time I stayed here. Good location, nice sized rooms. Just happens to be right next to a Dave and Busters, too! Overall, good place to stay with the family.

Helpful?
Thank Itsdannysir
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. More 

Hamburg, New York
1 review
Reviewed 4 days ago NEW

Horrible to the point where we were conversing in designating lounges in lobby at 830pm and were told to leave with every other group when we were told we could stay until 1030pm. What are couches and lounge for if we are not allowed to talk quietly. it came to the point where we had the staff call the police,... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jim f
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make... More 

chicago, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 days ago NEW

I stayed recently at the Embassy Suites in Livonia, MI for a business trip. I was very satisfied with the friendliness of the staff and the general cleanliness of the facility overall. Due to my short stay, I didn't take advantage of many amenities except for the free breakfast, which was great, with the short order cook on hand. I... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael D
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. More 

Hilton Head, South Carolina
Level Contributor
4 reviews
Reviewed 1 week ago NEW

Don't stay here if you want to sleep during your stay. This was the worst hotel experience that I have had in the past 10 years. We stayed here on Thanksgiving night. I assume that there was a hockey tournament or something similar. There were 400 kids running the halls and slamming doors until 2:00 am.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank bgunlock
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make... More 

Perrysburg, Ohio
1 review
Reviewed 1 week ago

Spacious hotel with large areas for groups to father but the hotel is very strict in the rules forcing individuals to stay in their rooms. No recognition of Hhonors when checking in or checking out. The staff was rude and unaccommodating.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank G7830HKjasonc
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make... More 

Detroit, Michigan
1 review
Reviewed 1 week ago

This hotel double charged my credit card after I paid cash for the stay and has not made an effort to rectify the situation even with a receipt. They even charged my room for food from the restaurant when I paid cash... I will never stay at this hotel again the service is very poor

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Claude W
Management response:

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make... More 

Livonia, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I would recommend anyone I know to this hotel. Everything was excellent from the front desk staff, to the kitchen staff, the hotel was clean and I enjoyed the evening complimentary beverage and snacks.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank kalettab
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Ryan Morgan Front Office Manager More 

Miramar, Florida
1 review
Reviewed 1 week ago

I stayed 6 nights at the hotel in Livonia. the front desk staff were exceptional. They were able to upgrade me and were forthcoming with water and razors throughout the trip. I would expecially recognize four team members: front desk: Ken Pozier + Ben Standing+Safi-they all helped me to find food and entertainment in the area, and were very quick... More 

Helpful?
Thank fungchungkellymatt
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Ryan Morgan Front Office Manager More 

LaSalle, Canada
1 review
Reviewed 2 weeks ago

My friend and I went shopping, which is fabulous in the area. The hotel is in perfect location for restaurants and shopping. The hotel has been updated and is very nice and super clean. Everything is new.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 757marietteg
Management response:

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Ryan Morgan Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI, Livonia, MI 48152
Location: United States > Michigan > Livonia
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit - Livonia/Novi 3*
Number of rooms: 239
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Travelocity, Odigeo and Expedia so you can book your Embassy Suites by Hilton Detroit - Livonia/Novi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Hotel Style:
#1 Green Hotel in Livonia
#5 Business Hotel in Livonia
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Detroit - Livonia/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“5th floor is the quitest”
 of 5 bubbles fungchungkellymatt, 1 week ago | Read review
“They have balcony rooms if you can get one”
 of 5 bubbles danley2015, 3 weeks ago | Read review
“The hotel is built in a square with open space in the middle. Breakfast is included and was good.”
 of 5 bubbles travellotsToronto, 3 weeks ago | Read review
“Ask to be on the end, their rooms are open to the breakfast area & lobby.”
 of 5 bubbles TravelwTiger, Oct 27, 2016 | Read review
“Ask for a room not backing onto highway”
 of 5 bubbles Kups23, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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