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Embassy Suites by Hilton Detroit - Livonia/Novi

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Embassy Suites by Hilton Detroit - Livonia\/Novi
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887 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Livonia, Michigan, United States
2 of 5 stars Reviewed 2 days ago NEW

Unfortunately our stay was not good. Our first room had a leak in the ceiling and we had to switch rooms. The floor in the breakfast area was so sticky, my shoe came off. After getting back late, we found our room was nor serviced. I had to call and get fresh towels which took over 30 minutes to arrive... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julie W
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very good service over all, staff very knowledgeable food was good and location good. Rooms on a little of old side but lots of space. Cleanness ,Nice swimming pool and exercise room. was very good, and no problems with parking space.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 974edwinl
AL
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

Best reunion venue we could have chosen. Spacious aRea to socialize. Banquet rooms for meet & greets and private dining. Catering available. Staff experienced and helpful. Also hospitality suite available .

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank glea39
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The location was fine (although a little difficult with construction going on). The breakfast is wonderful. The staff was good--friendly and professional. Our room seemed very clean but when my wife looked closer, she discovered garbage in hidden places like under the bed (only a few inches) but behind the sheets. Crumbs were in the corner and near the sofa.... More 

Helpful?
Thank John E
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! Safe Travels Jamison More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

The rooms have been recently remodeled and are very nice. I always check the shower head for cleanliness and it was clean so I know the rest of my room is, as well. Great price for a suite and cooked to order breakfast is included. I checked in online and everything was ready upon my arrival with no wait time.

Helpful?
Thank Dianne K
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your loyalty and business. Thanks, too, for commenting on our updates in-progress and our cleanliness. While we're very excited our renovation that was just completed, we'll remain focused on delivering a great hotel experience for every guest, every day. Jamison More 

Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Just don't like that you can't pay cash upfront for a room. I didn't like how my first room was a mess but the problem was solved after given another room and a $20 coupon for food. The room was big enough and it was very peaceful!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank MarkMark5
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Dear MarkMark5, You're absolutely right. We appreciate your comments and will work with the suite attendants to ensure this does not happen again. Thanks for doing your part... we must be excellent at doing ours. Please come see us again and thank you so much! Jamison More 

memphis, United States
1 review
5 of 5 stars Reviewed 1 week ago

I really enjoyed this family reunion this year because the Embassy Suites made us feel as if we were home away from home. My family came from all over the USA. However the one thing that united us for just a little while was our location and this hotel gave us what we needed a common location. We enjoyed breakfast... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Catrina V
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thanks for taking the time to write, Catrina V! We hope you bring your Family Reunion back to Livonia again next year. Many of our frequent guests discover the hotel as you have, then return for shopping, sight seeing or as the perfect place to relax. Glad to hear the kids had fun in our awesome pool! Thanks you for... More 

Georgia Coast, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Everything was great , will be back. I will also tell others . One point I would like to make is elevators need upgrading. Hotel is far to nice for elevators look run down. Other than that hotel is in good, clean condition.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane M
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Hello Diane! Thanks for your terrific review. As you've noted, the interior remodeling is complete and we'll be freshening up the elevators soon. We look forward to showing them to you for your next visit! Jamison More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Front desk manager Elshawn Morton was excellent. He went above and beyond to help accommodate us. We were attending an event at the hotel. We had 2 people in our party that needed special accommodations due to health issues. All the staff went out of their way to assist us and were very friendly. Our beds were very comfortable and... More 

Helpful?
Thank zihava
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

Rooms not really worth the money. If you want a/c deff stay somewhere else thermostat says it's 65 in my room my temp gun since I work for a hvac company says it's 77 tried 3 different rooms saying it was to hot. All rooms exact same hot as hell. Deff won't stay again and I travel for a living.... More 

Helpful?
Thank jeremiah m
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

I am very sorry for your terrible experience. I'm so sorry about the air conditioning in your suite. Please accept my personal apology. As you can imagine, we want our guest to be comfortable and safe. We hate the idea of having upset a customer, as you clearly are, and we apologize. We appreciate your feedback and hope to see... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 

Additional Information about Embassy Suites by Hilton Detroit - Livonia/Novi

Address: 19525 Victor Pkwy, Livonia, MI 48152-1081
Location: United States > Michigan > Livonia
Price Range: $132 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit - Livonia/Novi 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Hotel Style:
#1 Green Hotel in Livonia
#5 Business Hotel in Livonia
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