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Crowne Plaza Lansing West

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Crowne Plaza Lansing West
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211 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Puerto Viejo de Talamanca, Costa Rica
Level Contributor
152 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I conducted a training workshop here. From the minute of check-in I was impressed by the courtesy, professionalism, and friendly service. They had received several packages for me prior to my arrival; they retrieved them and delivered them to my room. I had questions about training room set up; they sent the banquet manager to meet with me to go... More 

Helpful?
Thank Janick2010
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Wow - Thank you so much for taking the time to share your experience and wonderful review! There aren't words enough for how much we appreciate knowing that our team anticipated and exceeded all of your needs during your stay! (I've passed along your feedback about the soup to our culinary team as well.) We loved being... More 

Goose Creek, South Carolina
Level Contributor
13 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Friendly front desk personnel. Rate base on the upkeep of property. I recommend that a cosmetic upgrade would be an advance for the property. Observe that there was rush in the sink where water drain and door paint on bathroom door was peeling. I am an event planner so I may pay attention to little more detail, as I am... More 

Helpful?
Thank 331angier
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for taking the time to share your experience and helpful feedback! We are happy to hear that you enjoyed friendly service during your stay. We also extend our apologies for the flaws in the bathroom of this particular guest room. We truly appreciate your eye for detail and value the experiences of each... More 

Indian River
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice place, good location. Very clean. We stayed on the fifth floor, the quiet zone. Courteous staff, good restaurant in the hotel. Highly recommend this place. Will stay here again. They also had fresh Starbucks coffee to go in the gift shop and restaurant at a reasonable price!

Helpful?
Thank Glen S
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Glen, Thank you for sharing your wonderful comments and 5-star rating! We are happy to hear that you enjoyed your stay with us and were able to experience our restaurant, Bordeaux, as well! We look forward to having you as our guest again soon! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue & Guest Services More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Seriously, this hotel has the BEST beds we've ever slept in ... so comfy. There's a lot more to like as well. The rooms are quiet, clean and spacious, with multiple easily-accessible electrical outlets to charge all your devices (I counted at least 12 in our room). The front desk, restaurant and bar staff are all so friendly and accommodating.... More 

Helpful?
Thank BeanCounter_09
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Wow − We can't thank you enough for taking the time to share this wonderful review and 5-star rating! I have shared this with our entire team and it makes us so proud to know that we have created amazing experiences and earned your loyalty! We look forward to seeing you again soon, any time you need... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed for one night at the Crowne Plaza Lansing West - and we loved it! The service was excellent. The facilities were clean. It was quiet, comfortable and a fun place to stay! We told ourselves that we'd love to make this an annual place to visit. Plus! There's an indoor basketball court. How awesome is... More 

Helpful?
Thank Kristeen V
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Kristeen, Thank you so much for sharing your experience and 5-star review! We are excited to hear that you loved everything during your stay with us − including the guest service, cozy spaces, and indoor 24-hour sport court! We can't wait for your next visit! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue & Guest... More 

Toronto, Canada
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed July 18, 2016

This is suppose to be one of the best hotels in Lansing and its one of the best... We stayed there for 1 night for a wedding. * The room is perfect, no complain... * The cleanness is perfect * Check in was little bit slow since there was one receptionist * The Breakfast was little bit disappointed. He arrived... More 

Helpful?
Thank SimoBT
CrownePlazaLansing, Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for sharing your experience and 4-star review! We are pleased to hear that you enjoyed your overall stay with us during the wedding celebration and found the overnight room to be perfect! We also thank you for your patience during the unexpectedly busy period as breakfast buffet items were being refilled. We're proud... More 

Chicago, IL
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 18, 2016

We were in town just for one night, but really needed to assure a good night's rest. Crowne Plaza delivered! The rooms were clean, spacious, and the beds were very comfortable. We experienced ZERO noise issues...this is a first for us! There was even a person that came around early evening offering cookies and milk before bed. Shower pressure was... More 

Helpful?
Thank warmnup
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Wow - Thank you so much for taking the time to share your experience and 5-star review! It makes us very proud to know that we exceeded your expectations and have earned your loyalty as our guest. I have shared your compliments with our team and we all look forward to seeing you again soon! In the... More 

Elk Grove
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 15, 2016

I travel to this hotel a couple times a year for business and have always had a great experience. The staff is very friendly and helpful. The hotel is very nice and the restaurant - Bordeaux is very good. The bar is very modern and they have excellent drinks and a good selection of wine. The rooms are very spacious... More 

Helpful?
Thank Addnoodle
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your experiences and wonderful review! That is some of the highest praise we can receive, to hear that our team makes your business trips feel like mini-vacations. I have shared your kind words with our staff about the friendly service, dining & drinks, thoughtful amenities, etc. We all look forward to having you... More 

Davenport, Iowa
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 2, 2016

First, very friendly staff and restaurant staff. Second - Very Nice Rooms Third - many free amenities (internet, coffee, microwave, fridge etc) It was really a beautiful lobby and pool area as well. Really liked the place.

Helpful?
Thank LTCSPG
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your experience and wonderful 5-star review! We are so proud to know that you found our staff be very friendly and enjoyed all of the amenities and stylish spaces. We look forward to having you as our guest again soon! In the spirit of hospitality, Tammy Pease, CHRM, CTA Director of Revenue &... More 

Princeton, New Jersey
Level Contributor
171 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 30, 2016

Very friendly and accommodating staff. Room had the tech ready desk area and was very comfortable. Hotel very clean and had an upscale decor. Fitness room cardio, free weights and fitness balls. Didn't go to Bordeaux but it also had a very classy look. Convenient to highway, restaurants and malls.

Helpful?
Thank NERoadWarrior53
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for sharing your experience and 5-star review! It means a lot to hear that everything you needed was ready and waiting and that you felt connected during your business travels. We look forward to the next opportunity to have you as our guest and hopefully you'll be able to experience Bordeaux next time!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 

Additional Information about Crowne Plaza Lansing West

Address: 925 S Creyts Rd, Lansing, MI 48917-9222 (Formerly Sheraton)
Location: United States > Michigan > Ingham County > Lansing
Price Range: $141 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lansing West 3.5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#2 Business Hotel in Lansing
#3 Romantic Hotel in Lansing
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