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Crowne Plaza Lansing West

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Crowne Plaza Lansing West
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219 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Westland, Michigan
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I just spent 4 days at this amazing property. The rooms, the food, the staff all excellent!! This is the perfect spot to host an event, big or small. The location is perfect and easy to find, just off the highway! I would/will stay here again!!

Helpful?
Thank Amy B
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Crowne Plaza Lansing West made my wedding the most special night of my life! From the moment I began inquiring about the location, they were extremely accommodating. They were prompt to answer any of my questions and always got back to me in a timely manner. The night of my wedding, the staff were attentive and thorough. All my... More 

Helpful?
Thank Shirley V
Rockton, Illinois
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

One night for business travel. Grounds and public areas all kept up and clean. Room was clean, wifi worked excellent, tv, bed and bathroom all satisfactory. Excellent dinner salad and salmon entree, friendly waitstaff. Appreciated the evening chocolate chip cookie delivered to my room, an unexpected treat. Will stay here again if traveling through central Michigan. No fan noise in... More 

Helpful?
Thank 6-of-us-were-there
Vulcan
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We visited Crowne Plaza for a 100+ banquet -- our HS class reunion. :-) 4 different menu choices --- all very GOOD. Ample parking; no steps for mobility challeged. We had an audio-visual slide program & all seemed to go very smoothly. We arrived before the start of banquet, and the bar was open & helpful. We didn't book a... More 

Helpful?
Thank Sue H
Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I attended a conference here, they did a great job with the room remodels. Staff was friendly, went above and beyond to assist. Overall great experience. Shuttle will not only take you to the airport, but was very helpful and even was available to take me to off-site dining options.

Helpful?
Thank 866aaronm
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Aaron, Thank you so much for taking the time to share your experience and 4-star review! We are pleased to know that you enjoyed everything during your business stay, including the stylishly redesigned spaces, complimentary shuttle, and helpful service. If there is anything else we can do to make your future stays even better, feel free to let us... More 

Chicago, Illinois
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent a few nights at this hotel over the last 3 months. The rooms are quiet and beds are comfortable. The bathroom felt a little cramped. The restaurant buffet is the standard Crowne plaza buffet. However I'd recommend a la carte - I had a thoroughly enjoyable experience every time even for breakfast. Most of the staff members are... More 

Helpful?
Thank hudson m
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Hudson, Thank you for sharing your experience and 4-star review! We are pleased to know that you have found each of your stays to be relaxing and enjoyed your visits to our restaurant, Bordeaux, as well. We value your feedback about variety on the breakfast buffet and have shared this with our culinary team. We look forward to having... More 

London, Canada
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have had numerous stays at this hotel while I have been in Lansing on business. From the reception desk to the restaurant staff to the "Cookie Person" that comes around each night, my stays have always been comfortable and friendly. The restaurant is very good, with a great pub steak! I have numerous options in Lansing but this is... More 

Helpful?
Thank Machabfan
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your experience and 5-star review! It is absolutely wonderful to know that you have enjoyed each of your stays with us and that we have earned your loyalty. I've also passed along your compliments about dining at Bordeaux to our culinary team. We all look forward to having you as our guest again... More 

Saint Louis, Missouri
Level Contributor
138 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has been converted into a Crowne Plaza and features updated furnishings and finishes. A bar and restaurant are convenient. The bed was very comfortable. I hated the bathroom because it was too small, the toilet was not comfort height, and there was too much mold. Perhaps if the exhaust stack was operating there would be less mold.

Helpful?
Thank mrskillz
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and 4-star review! We are happy to hear that you enjoyed your overall stay including the stylish redesign, on-site restaurant, bar, and plush bedding! At the same time, we extend our sincerest apologies that the guest bathroom was not up to the high standards we have set... More 

Puerto Viejo de Talamanca, Costa Rica
Level Contributor
159 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed August 16, 2016

I conducted a training workshop here. From the minute of check-in I was impressed by the courtesy, professionalism, and friendly service. They had received several packages for me prior to my arrival; they retrieved them and delivered them to my room. I had questions about training room set up; they sent the banquet manager to meet with me to go... More 

Helpful?
Thank Janick2010
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Wow - Thank you so much for taking the time to share your experience and wonderful review! There aren't words enough for how much we appreciate knowing that our team anticipated and exceeded all of your needs during your stay! (I've passed along your feedback about the soup to our culinary team as well.) We loved being... More 

Goose Creek, South Carolina
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 13, 2016 via mobile

Friendly front desk personnel. Rate base on the upkeep of property. I recommend that a cosmetic upgrade would be an advance for the property. Observe that there was rush in the sink where water drain and door paint on bathroom door was peeling. I am an event planner so I may pay attention to little more detail, as I am... More 

Helpful?
Thank 331angier
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for taking the time to share your experience and helpful feedback! We are happy to hear that you enjoyed friendly service during your stay. We also extend our apologies for the flaws in the bathroom of this particular guest room. We truly appreciate your eye for detail and value the experiences of each... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 

Additional Information about Crowne Plaza Lansing West

Address: 925 S Creyts Rd, Lansing, MI 48917-9222 (Formerly Sheraton)
Location: United States > Michigan > Ingham County > Lansing
Price Range: $150 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lansing West 3.5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#2 Business Hotel in Lansing
#3 Romantic Hotel in Lansing
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