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University Quality Inn

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University Quality Inn
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276 Reviews from our TripAdvisor Community

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Showing 268: English reviews
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Reception is warm and helpful. Building is old and need renovation. Housekeeping is lazy they do the minimum. Dust all over, you have to tell them what to do. Good swimming pool. Breakfast is them same for 17 days. But is ok.

Helpful?
Thank Ali A
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Ali, I am pleased to see our staff was able to assist you during your recent stay with us and that you had the opportunity to enjoy our pool and courtyard area. I would however like to apologize for the cleanliness you experienced during your stay. I will be sharing your feedback with our housekeeping team so that they... More 

Toronto, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Exceptional in the design. They have an open space inside with a pool and dining area, TV, snacks and the breakfast room is close by. I liked this ground floor plan very much! Breakfast is very good. They have everything from waffle makers to cereals and scrambled eggs and sausages. Coffee is good. I would stay again at this hotel.

Helpful?
Thank RSH001
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I am pleased to see you had the opportunity to enjoy our courtyard and pool area during your recent stay with us. I will be sharing your feedback with our breakfast staff so that they can continue offering the selections you enjoyed with our guests. I would like to thank you for taking the time to complete a... More 

Troy, Michigan
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

This place is very rundown and old and really needs some updating. Stains on the carpet, ironing board, etc. in the room and our room had a faint smoke smell. The professional pictures of the place online must have been either touched up or are really old because the place does not look that nice in person.

Helpful?
Thank Jacob2016W
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I would like to apologize for your experience during your recent stay with us. Please know that we do have plans to being renovating our sleeping rooms towards the end of this year to better our guest experience. I would like to thank you for taking the time to complete a review based on your stay with us. More 

Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in the king suite. I had to for work for 4 days. The room was so gross. Black mold starting to form on ceiling and shower curtain. They didn't ever change my sheets even though I asked. The whole place is just gross and dirty. I will never stay here again! The people at the front desk are... More 

Helpful?
Thank Tonya B
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Tonya, I am pleased to see that our front desk staff was helpful and provided great service during your recent stay with us. I would however like to apologize for the appearance and cleanliness of the room you stayed in during your time here. Please know that I will be sharing your feedback with the team so that your... More 

Syracuse, NY
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Booked a standard room, but was given a Jacuzzi suite, though this was not requested and not identified at time of check-in. I had no intention of using the Jacuzzi, but room size was good. There were traces of old mildew in tile grouting and caulking around shower and Jacuzzi tub, as well as surface rust on metal fixtures (light... More 

Helpful?
Thank scheubox
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I am pleased to see you had a comfortable visit during your recent stay with us. I will be sharing your review with our engineering team so that they can address the grout and caulk in the rooms. Thank you for taking the time to complete a review and providing valuable feedback regarding your stay. We hope to... More 

Marquette, Michigan
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 14, 2016

This hotel is a bit tricky to find because of the one-way streets, and it is busy. But the location was awesome. Just down the street to Michigan State University's softball stadium, where two of our Upper Peninsula high school teams were playing in the state finals. The free breakfast is outstanding with lots of hot items offered. There is... More 

Helpful?
Thank Joseph600
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Joseph, I am pleased to see you had the opportunity to enjoy the location of our property as well as some of our great amenities during your recent stay with us. I would however like to apologize for the one-way streets as I know they can cause some difficultly finding our hotel. I will be sharing your valuable feedback... More 

Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 13, 2016 via mobile

Do not stay here. This is the worst place I have EVER stayed. It is dirty and disgusting! I'm not sure how they are still in business. Are there not codes and rules these places have to abide by? Pay a little more and stay some where else. I would rather sleep in my car than in one of there... More 

Helpful?
1 Thank funmomMichigan
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I would like to apologize on behalf of the entire staff for the experience you had during your recent stay with us. Please know that I will be sharing your review with the staff so that we can address the cleanliness issues you experienced. Again, I would like to apologize and thank you for providing feedback regarding your... More 

Lansing, Michigan
1 review
2 of 5 stars Reviewed August 1, 2016

The front entrance of the hotel in VERY NICE, but when you get pass the pool area the room are horrible, all of the room smell really bad, some of my family members went out and got air freshener, and cleanser to clean they rooms, one room was not clean at all, beer bottle sitting on the table along with... More 

Helpful?
Thank sroberson50
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Ms. Roberson, I would like to apologize for the experience you had during your stay with us. Please know that we have shared your feedback with our housekeeping team to ensure future guests do not have a similar experience. I would like to also apologize for the banquet room not being attended to during your stay. I have discussed... More 

Bellevue, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 27, 2016

The room was shabby. The television picture was snowed out on all channels. Well, on the only detectable digital channel it was a still mosaic picture. So I tried to sleep. Unfortunately a large group of guest celebrating some happy occasion was not inclined to sleep. So guests walking in the hall between midnight and 3 AM kept waking me... More 

Helpful?
Thank Michael K
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Michael, I would like to apologize for the experience you had during your recent stay with us. I will be sharing your feedback with our maintenance team so that they can inspect the television to ensure future guests do not have a similar experience. I would like to thank you for your valuable feedback and for taking the time... More 

Akron, Ohio
Level Contributor
122 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 24, 2016

So we pulled into the hotel in Lansing where the sign was not on and the portico was dark and we fully expected some guy with a hockey mask to pop up in the side window... Turns out they had suffered a power outage earlier and had not fully recovered. Got the desk jockey who is on his 4th day... More 

Helpful?
Thank Etoile_of_NE_Ohio
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I am pleased to see our staff was able to assist you during your recent stay with us. I would however like to apologize for the lighting in the parking lot and if you at times felt unsafe. Please know we value your feedback and I will be sharing your experience with the team and evaluate how we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The University Quality Inn is conveniently located right off of US-127, minutes from downtown Lansing, MSU, and within walking distance of 14 restaurants and 70 stores. The University Quality Inn offers rooms that are very spacious, a courtyard where you can enjoy the hotel lounge, indoor pool, hot tub and fitness center. You’ll find that our hotel is a great place to gather with a group or have a relaxing getaway. We offer rooms with luxurious heart shaped Jacuzzis, and comfortable suites for the entire family. We offer special group rates for corporate events and meetings, weddings, sports functions and various other events. Ask us about our special rates for your event. Whether it is for business or pleasure, we are sure you will find just what you need at the University Quality Inn. We offer the utmost in customer service and satisfaction; we are committed to making sure that your event meets all your expectations. ... more   less 

Additional Information about University Quality Inn

Address: 3121 E Grand River Ave, Lansing, MI 48912-4779
Location: United States > Michigan > Ingham County > Lansing
Price Range: $77 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — University Quality Inn 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn
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