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University Quality Inn

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University Quality Inn
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272 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Syracuse, NY
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked a standard room, but was given a Jacuzzi suite, though this was not requested and not identified at time of check-in. I had no intention of using the Jacuzzi, but room size was good. There were traces of old mildew in tile grouting and caulking around shower and Jacuzzi tub, as well as surface rust on metal fixtures (light... More 

Helpful?
Thank scheubox
Marquette, Michigan
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a bit tricky to find because of the one-way streets, and it is busy. But the location was awesome. Just down the street to Michigan State University's softball stadium, where two of our Upper Peninsula high school teams were playing in the state finals. The free breakfast is outstanding with lots of hot items offered. There is... More 

Helpful?
Thank Joseph600
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Joseph, I am pleased to see you had the opportunity to enjoy the location of our property as well as some of our great amenities during your recent stay with us. I would however like to apologize for the one-way streets as I know they can cause some difficultly finding our hotel. I will be sharing your valuable feedback... More 

Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Do not stay here. This is the worst place I have EVER stayed. It is dirty and disgusting! I'm not sure how they are still in business. Are there not codes and rules these places have to abide by? Pay a little more and stay some where else. I would rather sleep in my car than in one of there... More 

Helpful?
1 Thank funmomMichigan
Lansing, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

The front entrance of the hotel in VERY NICE, but when you get pass the pool area the room are horrible, all of the room smell really bad, some of my family members went out and got air freshener, and cleanser to clean they rooms, one room was not clean at all, beer bottle sitting on the table along with... More 

Helpful?
Thank sroberson50
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Ms. Roberson, I would like to apologize for the experience you had during your stay with us. Please know that we have shared your feedback with our housekeeping team to ensure future guests do not have a similar experience. I would like to also apologize for the banquet room not being attended to during your stay. I have discussed... More 

Bellevue, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The room was shabby. The television picture was snowed out on all channels. Well, on the only detectable digital channel it was a still mosaic picture. So I tried to sleep. Unfortunately a large group of guest celebrating some happy occasion was not inclined to sleep. So guests walking in the hall between midnight and 3 AM kept waking me... More 

Helpful?
Thank Michael K
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Michael, I would like to apologize for the experience you had during your recent stay with us. I will be sharing your feedback with our maintenance team so that they can inspect the television to ensure future guests do not have a similar experience. I would like to thank you for your valuable feedback and for taking the time... More 

Akron, Ohio
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 5 weeks ago

So we pulled into the hotel in Lansing where the sign was not on and the portico was dark and we fully expected some guy with a hockey mask to pop up in the side window... Turns out they had suffered a power outage earlier and had not fully recovered. Got the desk jockey who is on his 4th day... More 

Helpful?
Thank Etoile_of_NE_Ohio
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I am pleased to see our staff was able to assist you during your recent stay with us. I would however like to apologize for the lighting in the parking lot and if you at times felt unsafe. Please know we value your feedback and I will be sharing your experience with the team and evaluate how we... More 

Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed July 3, 2016

We spend one night at this hotel, and was impressed by its facilities. It had a large indoor pool next to the breakfast area, so its relaxing to have breakfast by the pool. Rooms are a bit outdated, but they are clean with WiFi access.

Helpful?
Thank Cary W
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Cary, I am pleased to see you enjoyed your recent stay with us at the University Quality Inn. I am glad to see you had the opportunity to utilize our wonderful pool and poolside area during your visit. We hope to see you again next time you are visiting the Lansing area. Thank you again for your valuable feedback... More 

1 review
5 of 5 stars Reviewed June 22, 2016

This was an exception to what I have found with other hotels in this chain. It was clean and neat, quiet, and comfortable. I have stayed in other hotels of this chain and others which have not been like this. I was adjusting to new dentures during the trip and one of the staff helped me open a medication bottle... More 

Helpful?
Thank Frank B. S
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Frank, I am pleased to see we were able to exceed your expectations during your recent stay with us at the University Quality Inn. We always want to ensure our guests experience great customer service and a comfortable stay. Please know that we thank you for taking the time to complete and review and for your valuable feedback. I... More 

The Villages, Florida
Level Contributor
133 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed May 18, 2016

We made a reservation for 4 nights in September 2016 and our plans changed so that we had to cancel the last night on the reservation. We called their reservation line (could not do it over the internet) and the call was routed somewhere in Mexico. After trouble understanding broken English, he told us that he would have to cancel... More 

Helpful?
Thank Mike R
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Mike, I would like to apologize for the trouble you experienced with our central reservation system. Please know that we would love to have you back for a future stay with us. Again, I apologize and thank you for your review More 

Sandusky, Michigan
1 review
1 of 5 stars Reviewed May 13, 2016

Recently stayed in this hotel, and it was the worst hotel stay I have ever had. The room was filthy. One bed had several very horrible stains, and hair on the sheets. I had to go out and purchase my own bedding and pillows. There was hair on the shower walls, and the vent in the bathroom was clogged with... More 

Helpful?
Thank 788teresak
Gabby R, Director of Sales at University Quality Inn, responded to this review

Dear Guest, I would like to apologize for the experience you had during your recent stay with us. We will be sharing your feedback with our staff to ensure future guests to not have a similar experience. Please know that in the future, please inform our staff on duty of your experience so that we can address and accommodate your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The University Quality Inn is conveniently located right off of US-127, minutes from downtown Lansing, MSU, and within walking distance of 14 restaurants and 70 stores. The University Quality Inn offers rooms that are very spacious, a courtyard where you can enjoy the hotel lounge, indoor pool, hot tub and fitness center. You’ll find that our hotel is a great place to gather with a group or have a relaxing getaway. We offer rooms with luxurious heart shaped Jacuzzis, and comfortable suites for the entire family. We offer special group rates for corporate events and meetings, weddings, sports functions and various other events. Ask us about our special rates for your event. Whether it is for business or pleasure, we are sure you will find just what you need at the University Quality Inn. We offer the utmost in customer service and satisfaction; we are committed to making sure that your event meets all your expectations. ... more   less 

Additional Information about University Quality Inn

Address: 3121 E Grand River Ave, Lansing, MI 48912-4779
Location: United States > Michigan > Ingham County > Lansing
Price Range: $86 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — University Quality Inn 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn
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