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Don't expect much for breakfast. They only have coffee and some muffins.
They clean your room everyday. You just have to ask for the complimentary toiletries if you need them.
Housekeeping personnel don't wear uniform. (On their pamphlet it says don't let anyone in without...More
1 Thank misseeswong
Response from 00esa, General Manager at Extended Stay America - Grand Rapids - KentwoodResponded June 17, 2017
Thanks for posting a review. We are pleased you loved your room and the kitchenette. We value your observation in regard to the uniform and have taken a note of it. However, I am disappointed to know the breakfast we serve was not as per...More
This hotel was clean and bright. The rooms are large with kitchenettes. Kitchens include a fridge, stove and microwave. Ask at the front desk for a kit of cookware and dishes. Our room had a table, bed, dresser and side table and it was spacious....More
Thank Julie D
Response from 00esa, General Manager at Extended Stay America - Grand Rapids - KentwoodResponded June 15, 2017
Thank you for being a guest at our hotel. We are happy to know our associates left you with a good impression of our hotel and that you were impressed with the comfort of your well-equipped room. Thanks again for your feedback, and we look...More
I hate to be this person... But, I booked for one night stay here, paid in advance.. Room was guaranteed even if late check in . I arrived with my hubby at 1130pm ... the lady at the front desk was shaking her head saying...More
Thank Tina G
Response from 00esa, General Manager at Extended Stay America - Grand Rapids - KentwoodResponded May 12, 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Arrived a week ago today. We are here for 42 days. In a week's time there have been 2 fires which both have happened early in the 1:00-3:00A.M. time frame. Doesn't feel safe nor has our room been cleaned once ! For a newly remodeled...More
Response from Manager_11525, Manager at Extended Stay America - Grand Rapids - KentwoodResponded January 23, 2017
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room wasn't cleaned and that you were disturbed by the fire alarms going off. As...More
We got this by bidding on Priceline and got a great off season rate. This is a minimal hotel that is a little tired but for the money not really that bad. There is no hot breakfast, just coffee and some packaged rolls. No workout...More
Response from Manager_11525, Manager at Extended Stay America - Grand Rapids - KentwoodResponded January 10, 2017
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we failed to mention our housekeeping services and also about the dishes not being in the room and are available on request. I met with the...More
$77 - $133 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until recently their rates were wonderful. But now not so much. I think they take about 15% off for a stay of 7 days or more. The grand rapids ESA charged me about $80 (tax and all) for a night. So I am guessing the rate would be about $68 per night for a week stay. But check their website. You can get the actual amount without having to commit to paying for or reserving the room.
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"Request top floor -- if neighbor with a constantly barking dog in the next room, you won't have the sumo..."