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See all 3 hotels in Kentwood

Extended Stay America - Grand Rapids - Kentwood

76 reviews
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Traveler (15)
Room & Suite (9)
Dining (1)
Overview
  • Excellent15%
  • Very good17%
  • Average35%
  • Poor11%
  • Terrible22%
Travelers talk about
“lengthy stay”(2 reviews)
“pleasant stay”(3 reviews)
“business trip”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Grand Rapids - Kentwood
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (76)Write a Review
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1 - 5 of 76 reviews
Reviewed 2 weeks ago via mobile

Purchased on Priceline for 2-1/2 Star "Express Deal". This hotel is not EVEN a Two Star! Room smelled like smoke, heat was on 86 so we went to open a window - and it fell out of casing!! There's only one wash cloth and two...More

Thank blanzyk
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago

Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We will make a note of your feedback as we plan any changes...More

Hotel's Favorite
Reviewed March 16, 2017 via mobile

Stayed here for 5 weeks for my husband's job. Although there were early complications from fire alarms the manager went above and beyond to accommodate our inconvenience. He should be commended for his people skills and hospitality. People such as he are the reason why...More

Thank BarbieKCoffey
Response from Manager_11525, Manager at Extended Stay America - Grand Rapids - KentwoodResponded April 13, 2017

Your feedback is important. Thank you for sharing. I am glad to read that you were pleased with our manager and the customer service you received at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your...More

Reviewed 4 weeks ago via mobile

Attractive, but dated facility. Studio suite rooms including kitchenette with micro, fridge and range. Spacious cupboards. Comfortable bed. Easy chair, dresser, couple of tables. Free wi-fi. All rooms are supposed to be non-smoking; however, smoke smell was prevalent. Walls are not sound proof.More

Thank Harry V
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 4 weeks ago

Harry, thank you for staying with us and for the review. We are glad to know you had an overall pleasant stay and that you liked your room. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused....More

Reviewed November 23, 2017

DO NOT STAY HERE. The staff is very rude, thugs hanging out around hotel, smelled like weed everywhere, room was not clean at all and still had trash left in it, and the girl working at the front told us how this hotel is terrible.

Review collected in partnership with Extended Stay
Thank Anonymous4775
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded November 28, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed October 30, 2017

Kentwood is on the Eastside of Grand Rapids. Lot of chain restaurants, though I did find an independent "Thai" restaurant. 28th can get congested. Like the recliner that I could sit in, relax, and watch tv. The lobby had good coffee for breakfast and some...More

Thank 654gus99
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded October 31, 2017

Thanks for being our guest at Extended Stay America. We are happy to know our location worked well according to your needs and that you were impressed with your well-equipped room. It was a pleasure having you here, and we hope to welcome you back...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$66 - $107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$66 - $107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (15)
Room & Suite (9)
Dining (1)
Hotel & Grounds (14)
Bathroom (2)
Questions & Answers
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Colman G
October 11, 2014|
Answer
Response from David W | Reviewed this property |
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
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Room Tips
"Request top floor -- if neighbor with a constantly barking dog in the next room, you won't have the sumo..."
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"We were on 1st floor and it was very quiet."
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"Choose the room away from the lobby and upper floors."
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"Don't go for a room at 3rd floor, its very smelly there."
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