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Extended Stay America - Grand Rapids - Kentwood

Traveler (3)
Room & Suite (6)
Dining (1)
  • Excellent11%
  • Very good8%
  • Average41%
  • Poor14%
  • Terrible26%
4 weeks ago
“Awful Overall Service”
Feb 4, 2018
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair access
2 Star Hotel
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Apr 1Apr 2
1 room, 2 adults, 0 children
Standard Room
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Reviews (34)
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1 - 5 of 33 reviews
Reviewed 2 days ago

It's just hard to fathom that the words "Extended Stay" are part of this hotel's name. Although their website CLEARLY states that kitchens at this location are equipped, when I went to make a cup of tea upon my late arrival, I found that there...More

Thank Shell L
Reviewed 4 days ago via mobile

All the amenities (stained bedding, stained floor, bad reception on the tv, no hot water in the shower, seriously no hot water at 10pm that’s pretty bad. This is my second stay in Grand Rapids over the past month the first stay was the red...More

Thank Jamesrt1
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 3 days ago

James, thank you for evaluating your stay at our hotel. Please accept our apologies for the issues you had in your room. We assure you that we are working to address the concerns you outlined. Although this is not a usual occurrence for us, but...More

Reviewed 4 weeks ago

We showed up at 11 looking to get a room for the night, but we were made to wait until 1pm because of "no rooms being ready." At 1:06 we were given a key to a room that was not cleaned. The blanket was off...More

Review collected in partnership with Extended Stay
Thank tatiyanaw2018
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 4 weeks ago

Please accept our apologies for the difficulties you experienced at our hotel. Your feedback and concerns have been shared with the appropriate staff members in order to improve the service we provide to our valued guests. We hope to have another opportunity to show you...More

Reviewed February 9, 2018

Wish there was extended stay here in my travel assignment in kalamazoo. And probably if extended stay could lower a little bit more with their monthly rate, more competitive with other inns, then it will be Perfect!

Review collected in partnership with Extended Stay
Thank LV2017dude
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded February 9, 2018

Thank you for being our guest at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management

Reviewed February 4, 2018 via mobile

Due to many bad reviews we read about this hotel, my wife and I were apprehensive about staying. Upon arrival we were pleasantly surprised as we entered the lobby area. It was clean, and smelled fresh. Our room was ready, and the lady at the...More

Thank egrays1
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded February 6, 2018

Thanks so much for your review. We are delighted you were so pleased with your stay. Even though we are in the hospitality business, it's always nice to be recognized by our guests. We apologize for the unpleasant odor in the hallway, and we will...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
$76 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Price range
$76 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (3)
Room & Suite (6)
Dining (1)
Questions & Answers
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Colman G
October 11, 2014|
Response from David W | Reviewed this property |
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
Room Tips
"Request top floor -- if neighbor with a constantly barking dog in the next room, you won't have the sumo..."
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"We were on 1st floor and it was very quiet."
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"Choose the room away from the lobby and upper floors."
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"Don't go for a room at 3rd floor, its very smelly there."
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