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Extended Stay America - Grand Rapids - Kentwood

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Extended Stay America - Grand Rapids - Kentwood
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53 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Pune, India
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 15, 2016

Decent hotel I would say as I stayed here for 4 weeks on a business trip. I might consider this again BUT ONLY if I am coming for a SHORT stay. Pros: -Location -Room Size (decent sized room that I got, though there are options of getting huge rooms) -Kitchenettes Cons: -No breakfast essentially (though you will get coffee, muffins,... More 

Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our kitchenettes and room size; however, we apologize that the delivery options weren't to your satisfactory. To make sure this doesn't happen again, I am going to research different delivery options so there would be more variety. I really appreciate you bringing... More 

Grand Rapids, Michigan
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 21, 2016

We booked two rooms at this location for the few days before a wedding. My parents and sisters stayed in a double queen studio, and me and my best friend stayed in a king studio. Rates were very reasonable, and discounts were easy to find. It was really nice having a kitchen so we didn't have to go out for... More 

Helpful?
Thank Amanda F
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the inconveniences you experienced during your stay. In response to your feedback, I will make sure we are frequently walking our hallways as well as working with our upper management to improve our TV channel selection. Additionally, I am pleased... More 

Jaipur, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 26, 2016 via mobile

I stayed in this hotel for 2 months while on a visit to MI and liked the people there. To a surprise I met people living in that hotel for 7 years and loved the place. The place is full of humble people and location is also very good with woodland mall, eating joints nearby. It also provides free parking... More 

Helpful?
Thank AnkitRoamer
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our dishware was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I will speak with our staff to ensure they are correctly communicating our amenities during guest arrivals. We are... More 

Lansing, Michigan
1 review
2 of 5 stars Reviewed April 16, 2016

The condition of the hotel/room appeared clean, however, upon using the bathroom for the first time, I noticed urine on the toilet and that it had not been cleaned. I then noticed the sink and tub were dirty as well. I asked the front desk if it could be cleaned while we were gone. When we returned, only the toilet... More 

Helpful?
Thank Pmaky5676
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the condition of the bathroom is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to our housekeeping staff and will review our room inspection procedures to ensure your experience is... More 

Travelers are raving about these Kentwood hotels

detroit
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed January 19, 2016

I was really afraid to stay at this place after reading the reviews on my most trusted tripadvisor site. I got this room for $41 through hotwire and just needed a place to sleep for one night... what did i have to lose? I'll tell you... a restful sleep is what I lost. IT was SO noisy and disruptive. Every... More 

Helpful?
Thank vaycay3000
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have reviewed our room inspection procedures with our staff and will make sure we are... More 

Redford, Michigan
Level Contributor
3 reviews
1 of 5 stars Reviewed January 17, 2016 via mobile

I stayed at hotel hoping I thought I made a great choice for a family of 5. First complaints of not enoufh wash cloths, and towels, called front desk, and explained that 2 towels were not enough.I got ready for bed, and there was not a top sheet, I called front desk, and she brought a top sheet. I couldn't... More 

Helpful?
Thank Mazie M
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have spoken with our housekeeping and front desk staff to ensure your experience is not... More 

Vicenza, Italy
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 12, 2015

we've spend few days. rooms are big, with kitchen, for one who is relaying to prepare food by himself perfect solution! :-) hotel is close to the airport, value for money. for those few days there was no housekeeping. breakfast is very, very poor (only coffee and cereals). big parking. wifi works well.

Helpful?
1 Thank goran o
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we failed to communicate our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Moving forward, I will work with our front desk... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2015 via mobile

We origionally booked 3 nights. Night 1- pulled back covers to get into bed- feces was smeared on the fitted sheet. Called down to front desk and they told us to come down and get sheets. We had to rip off the dirty ones and make the bed. The next morning I informed the front desk of our trouble. He... More 

Helpful?
2 Thank Nohotwater1020
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so... More 

Hastings, Michigan
1 review
2 of 5 stars Reviewed October 26, 2015

The entire 2nd floor hallway smelled like you walked in to a smelly bar. Our bed was awful....instead of using a fitted sheet they put a flat sheet on the mattress and tried tucking it under....which didn't work because the slightest movement made it come out. That's when we noticed the mattress pad was covered in stains. You can't afford... More 

Helpful?
Thank Kirsten K
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 12, 2015 via mobile

I did not bother to check under my sheets and the n I woke up to bites an bleeding and when I roped my sheets off. And found all of this nasty mess under my sheers this is what I slept on I so sick.read to go the er for a sterile wash would not recommend this place to a... More 

Helpful?
3 Thank Lorraine D
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing our preventative maintenance and deep cleaning program. Our team is committed to satisfying our guests, so we are very thankful for your... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th St SE, Kentwood, MI 49512-1813
Location: United States > Michigan > Kent County > Kentwood
Price Range: $80 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Travelocity, Priceline, Odigeo, Hotels.com and Extended Stay so you can book your Extended Stay America - Grand Rapids - Kentwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay
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