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Extended Stay America - Grand Rapids - Kentwood

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Extended Stay America - Grand Rapids - Kentwood
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Chicago, Illinois
Reviewed 4 weeks ago

The hotel was okay, it offers a our full of different grab and go breakfast items such as apples, snack bars, oatmeal, coffee and teas. It a good place when you're in a business extended trip. The price is reasonable and the staff are accommodating and friendly! i stayed here for two weeks, the only thing I was not really...

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Helpful?
Thank OhLizzey
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that you enjoyed your stay with us and our staff was friendly and that there were cooking smells in your room. We are sorry for this issue, but are happy to read that we provided you with a great home away from home. Thank...

Saginaw, Michigan, United States
Reviewed October 20, 2016

I'm a traveling nurse and stayed at this Extended Stay while on assignment. I would stay in an Extended Stay again but maybe only for a short period of time. Staff is friendly but it's difficult to find help after 11pm (sometimes the lights were turned off at the front desk and it looked like no one was there). Rooms...

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Helpful?
Thank MeganN_13
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize about the customer service and the lack of WiFi strength. In response to your feedback, I am going to follow up with our internet provider and follow up with our desk staff. Thank you very much for providing us with your feedback....

Wheatland, California
Reviewed September 23, 2016

My husband and I were in the area for some family events and booked this hotel through Priceline's Name Your Own Price. Our flight got in pretty late, so we did not check in until after midnight. When you check in late, you have to buzz the front desk to open the door for you. It was a little weird...

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Helpful?
Thank Kristen T
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about the location and area. However, I am very sorry that you were not provided with shampoo or extra towels. To make sure this doesn't happen again, I am following up with the housekeeping staff to ensure...

Pune, India
Reviewed June 15, 2016

Decent hotel I would say as I stayed here for 4 weeks on a business trip. I might consider this again BUT ONLY if I am coming for a SHORT stay. Pros: -Location -Room Size (decent sized room that I got, though there are options of getting huge rooms) -Kitchenettes Cons: -No breakfast essentially (though you will get coffee, muffins,...

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Helpful?
Thank saksenarohit
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about our kitchenettes and room size; however, we apologize that the delivery options weren't to your satisfactory. To make sure this doesn't happen again, I am going to research different delivery options so there would be more variety. I really appreciate you bringing...

Grand Rapids, Michigan
Reviewed May 21, 2016

We booked two rooms at this location for the few days before a wedding. My parents and sisters stayed in a double queen studio, and me and my best friend stayed in a king studio. Rates were very reasonable, and discounts were easy to find. It was really nice having a kitchen so we didn't have to go out for...

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Helpful?
Thank Amanda F
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the inconveniences you experienced during your stay. In response to your feedback, I will make sure we are frequently walking our hallways as well as working with our upper management to improve our TV channel selection. Additionally, I am pleased...

Jaipur, India
Reviewed April 26, 2016 via mobile

I stayed in this hotel for 2 months while on a visit to MI and liked the people there. To a surprise I met people living in that hotel for 7 years and loved the place. The place is full of humble people and location is also very good with woodland mall, eating joints nearby. It also provides free parking...

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Helpful?
Thank AnkitRoamer
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our dishware was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I will speak with our staff to ensure they are correctly communicating our amenities during guest arrivals. We are...

Lansing, Michigan
Reviewed April 16, 2016

The condition of the hotel/room appeared clean, however, upon using the bathroom for the first time, I noticed urine on the toilet and that it had not been cleaned. I then noticed the sink and tub were dirty as well. I asked the front desk if it could be cleaned while we were gone. When we returned, only the toilet...

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Helpful?
Thank Pmaky5676
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the condition of the bathroom is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to our housekeeping staff and will review our room inspection procedures to ensure your experience is...

detroit
Reviewed January 19, 2016

I was really afraid to stay at this place after reading the reviews on my most trusted tripadvisor site. I got this room for $41 through hotwire and just needed a place to sleep for one night... what did i have to lose? I'll tell you... a restful sleep is what I lost. IT was SO noisy and disruptive. Every...

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Helpful?
Thank vaycay3000
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have reviewed our room inspection procedures with our staff and will make sure we are...

Redford, Michigan
Reviewed January 17, 2016 via mobile

I stayed at hotel hoping I thought I made a great choice for a family of 5. First complaints of not enoufh wash cloths, and towels, called front desk, and explained that 2 towels were not enough.I got ready for bed, and there was not a top sheet, I called front desk, and she brought a top sheet. I couldn't...

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Helpful?
Thank Mazie M
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have spoken with our housekeeping and front desk staff to ensure your experience is not...

Vicenza, Italy
Reviewed December 12, 2015

we've spend few days. rooms are big, with kitchen, for one who is relaying to prepare food by himself perfect solution! :-) hotel is close to the airport, value for money. for those few days there was no housekeeping. breakfast is very, very poor (only coffee and cereals). big parking. wifi works well.

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Helpful?
1Thank goran o
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we failed to communicate our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Moving forward, I will work with our front desk...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th St SE, Kentwood, MI 49512-1813
Location: United States > Michigan > Kent County > Kentwood
Price Range: $66 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Grand Rapids - Kentwood staff and other travelers.
1 question
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Kentwood, Michigan, United States
over a year ago

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Questions? Get answers from Extended Stay America - Grand Rapids - Kentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the room away from the lobby and upper floors.”
 of 5 bubbles OhLizzey, 4 weeks ago | Read review
“Don't go for a room at 3rd floor, its very smelly there.”
 of 5 bubbles saksenarohit, Jun 15, 2016 | Read review
“If it has been a while since you stayed at Extended Stay please be aware new management team has raised prices and lowered the value of staying here. Still an Ok place to stay but now has no advantages over any other $80-$100 a night motel.”
 of 5 bubbles B6627EQdavidw, Oct 11, 2014 | Read review
“Ask staff they will help you”
 of 5 bubbles davidhD4524ZI, Aug 29, 2014 | Read review
“Check out the area of your room before "settling in". Some long term residents smoke or cook Ethnic foods in their rooms.”
 of 5 bubbles flintjarvis, Jul 7, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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