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Purchased on Priceline for 2-1/2 Star "Express Deal". This hotel is not EVEN a Two Star! Room smelled like smoke, heat was on 86 so we went to open a window - and it fell out of casing!! There's only one wash cloth and two...More
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We will make a note of your feedback as we plan any changes...More
Stayed here for 5 weeks for my husband's job. Although there were early complications from fire alarms the manager went above and beyond to accommodate our inconvenience. He should be commended for his people skills and hospitality. People such as he are the reason why...More
Response from Manager_11525, Manager at Extended Stay America - Grand Rapids - KentwoodResponded April 13, 2017
Your feedback is important. Thank you for sharing. I am glad to read that you were pleased with our manager and the customer service you received at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your...More
Attractive, but dated facility. Studio suite rooms including kitchenette with micro, fridge and range. Spacious cupboards. Comfortable bed. Easy chair, dresser, couple of tables. Free wi-fi. All rooms are supposed to be non-smoking; however, smoke smell was prevalent. Walls are not sound proof.More
Thank Harry V
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 4 weeks ago
Harry, thank you for staying with us and for the review. We are glad to know you had an overall pleasant stay and that you liked your room. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused....More
DO NOT STAY HERE. The staff is very rude, thugs hanging out around hotel, smelled like weed everywhere, room was not clean at all and still had trash left in it, and the girl working at the front told us how this hotel is terrible.
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Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded November 28, 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Kentwood is on the Eastside of Grand Rapids. Lot of chain restaurants, though I did find an independent "Thai" restaurant. 28th can get congested. Like the recliner that I could sit in, relax, and watch tv. The lobby had good coffee for breakfast and some...More
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded October 31, 2017
Thanks for being our guest at Extended Stay America. We are happy to know our location worked well according to your needs and that you were impressed with your well-equipped room. It was a pleasure having you here, and we hope to welcome you back...More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until recently their rates were wonderful. But now not so much. I think they take about 15% off for a stay of 7 days or more. The grand rapids ESA charged me about $80 (tax and all) for a night. So I am guessing the rate would be about $68 per night for a week stay. But check their website. You can get the actual amount without having to commit to paying for or reserving the room.
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"Request top floor -- if neighbor with a constantly barking dog in the next room, you won't have the sumo..."