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All reviewscracker barrelfront deskdecent valuebreakfast hoursroom was cleanupon checkthe breakfast areafitness centernice place to stayfree breakfastoff the highwaylobbyelevatorinnstelephonetubcollege
The staff was very, very nice. The hotel is aging. Unfortunately, we have come to expect an AC-heating unit where you can leave the fan running continuously to generate white noise. Darn, not available here. Can't wait for hotels to identify this feature. Some have...More
Response from Whitley S, General Manager at Fairfield Inn Kalamazoo WestResponded January 5, 2016
We would like to thank you for taking the time to leave feedback about our hotel. We are so happy to hear that you were able to interact with our amazing staff during your stay. I do apologize that the air unit was not...More
I stayed here as part of a group on Business and found it fine .... you become almost complacent on any expectations, only noticing bad or excellent differentiations .... and this had neither so was as most business hotels. Slept well and friendly staff
Breakfast: Above average, lots of choices
Room: Room and bed are comfortable, good water pressure in the shower, smaller size flat screen tv , NO microwave, NO fridge in the rooms, but you do have single serve coffee maker with coffee.
Response from Whitley S, General Manager at Fairfield Inn Kalamazoo WestResponded December 13, 2015
I would like to thank you for your review. I am glad that you enjoyed your stay with us, and we appreciate all of your suggestions regarding how to improve our hotel. We are always looking for ways to make our guests feel...More
Hotel was ok in cleanliness but staff was a mess. Our reservation for two nights, one room turned out to be two rooms, one night! It was a complete struggle for the staff to figure out how we could stay in our room for the...More
Thank Dana R
Response from Whitley S, General Manager at Fairfield Inn Kalamazoo WestResponded November 30, 2015
I would like to thank you for taking the time to write us a review, as we always appreciate any feedback our guests can give us. I am happy to hear that you felt our hotel was clean, but do apologize about the error...More
While located on the West side of Kalamazoo, this is still in a good location close to downtown, WMU campus, restaurants etc.... A solid Fairfield that I frequent when traveling to Kalamazoo for business. Close to highway but not noisy at all. Front desk, Destiny,...More