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All reviewscracker barrelfront deskdecent valuebreakfast hoursroom was cleanupon checkthe breakfast areafitness centernice place to stayfree breakfastoff the highwaylobbyelevatorinnstelephonetubcollege
I usually love Marriott prop’s. I’ve become loyal because of their “standards”—- sleeping rooms generally clean and smells that way!
The room I had nt, was last 1 n’house, smelled awful like old cigars & feces.
The room was fumigated with Febreze, if I hadn’t...More
Thank Elease D
Response from Teresa G, General Manager at Fairfield Inn Kalamazoo WestResponded 1 week ago
Greetings Elease D,
I am sorry I missed you this morning - the staff was very concerned and informed me of the situation you described. Please know this is not the standard for our hotel and was given the top priority for correction. I understand...More
This hotel was a great place to stay and the staff was EXCEPTIONAL especially a young lady by the name of Amy. Amy was very outgoing and always willing to help. It would be nice to have a lot more people in the world like...More
We stayed in Kalamazoo at the Fairfield West for our daughter’s Collegiate Women’s Hockey Playoffs. The location was convenient to the Wings West ice center as well as local restaurants.
The hotel staff members were all so courteous and seemed sincerely interested in making our...More
Response from Teresa G, Manager at Fairfield Inn Kalamazoo WestResponded February 27, 2018
I wanted to make sure that we have told you thank you as well. Your kind words have been shared as a rienforcment and continued motivation for the team. It is so important to here the words "good job." Please know that the...More
We came to the Fairfield Inn for our son's hockey tournament in Kalamazoo. The staff was friendly and courteous. Our rooms were a good size and each adult could sleep comfortable with a child in the room with 2 double beds (which were comfy). We...More
I stayed at this hotel for one night with my team as we had a competition in the area. The hotel was a good option for a team because they offer big enough rooms and comfortable beds.The sleeping-coach was not very comfortable. The gym and...More
Thank Nathalie F
Response from Royalyne R, Manager at Fairfield Inn Kalamazoo WestResponded October 13, 2017
Thank you for taking the time to post your review, we truly appreciate your feedback and the opportunities you have provided to help us reach our goal of 100% satisfaction. We have already began adding options to our breakfast and ways to improve...More