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My stay last week was dismal. When asking the staff about a fitness room, I was greeted with an eye roll and a snarky answer by the snarky manager. Being close to the highway, it wasn't as loud as I expected it to be. Room...More
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded 3 weeks ago
I am so sorry to hear about the troubles during your stay. I would love to speak to you directly and get into more detail so I can address the issues with the staff members involved to assure that this does not happen again in...More
Pretty rough around the edges - rooms are under renovation, but still just fair.
We stayed 8 nights
- room wasn't even cleaned one day
- couldn't provide extra hangars upon request
- free breakfast started at 6, but was 40 min late one day....More
Thank Diane K
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded 4 weeks ago
I am so sorry to hear about the issues you had with your stay. I am personally looking into each situation to see what happened. We dropped the ball and I am going to find out why, so that I can assure you and all...More
What a disaster?
I'm a veteran traveler and a Marriott Platinum Member for Life.
This was the worst Marriott hotel I've ever stayed in, period. The two people at the front desk were nice and helpful but the physical plant is disgusting, dirty and gross....More
1 Thank Raph B
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded 5 weeks ago
I am very sorry to hear about the difficulties you had during your stay, and apologize wholeheartedly. We would like to make this right with you. Please contact me at the hotel to discuss the issue.
This hotel is close off the freeway but expect to drive if you plan to eat or want to go for a walk. Aside from the nearby Cracker Barrel, there is nothing but hotels in this cul-de-sac. I arrived very late and left the next...More
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded June 10, 2017
Thank you for your review of our hotel. We love our quiet neighborhood away from the hustle and bustle of the city, but understand the limited dining options. Thankfully, there are several delicious restaurants within just a few miles and some even deliver. We would...More
My family and I stayed here to attend a family event in Plainwell, MI. I was actually a bit excited. I have stayed at a few Fairfields and every other one I have stayed at, has piping hot, great tasting coffee in the lobby 24/7....More
Response from Royalyne R, General Manager at Fairfield Inn Kalamazoo WestResponded April 24, 2017
Thank you so much for your honest review of our hotel. Every message is a chance to improve, and we intend to do just that. We are sorry that we weren't paying enough attention to our coffee station this weekend, we will be sure to...More
$107 - $165 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in Kalamazoo
Non-Smoking Rooms ,
Number of rooms
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