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Holiday Inn Kalamazoo-West

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2747 South 11th Street, Kalamazoo, MI 49009
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Holiday Inn Kalamazoo-West
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221 Reviews from our TripAdvisor Community

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A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here w family and friends for a birthday weekend. Service was great, tables kept clean and staff available when needed. Free room provided as a gathering room/ food and beverage area. Another group tried to (and succeeded) take a couple plates of pizza from our groups pizza buffet. We were credited the price of pizza stolen wout hassle. Rooms... More 

Helpful?
Thank A TripAdvisor Member
Sterling Heights, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my niece. We went to K-Zoo for a concert that I won tickets for. It was very easy to find and we were relieved that there was a restaurant onsite so we could eat then fly to the concert after traveling. Clean rooms. Friendly staff. Would return if I was going back to Kalamazoo.

Helpful?
Thank Jeanine K
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Jeanine K, Thank you for staying with us and taking the time to write a 4 star review. Thank you for commenting on the friendliness of our staff as we believe that sets us apart from all the other hotels in Kalamazoo! Staff & Management Holiday Inn Kalamazoo More 

Jackson, Michigan
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel when we skied over the weekend. The hotel was OK, busy for sure, and I wasn't all that impressed with the staff, but the true gem here is the grill and bar inside. Normally, restaurants inside hotels have very bland food. Not this one; the food was fantastic and Jacob at the bar is a... More 

Helpful?
Thank gregw357
Portage, Michigan
1 review
3 of 5 stars Reviewed 4 weeks ago

I reserved two rooms for a birthday party and upon arrival was given rooms opposite the pool, which were upgraded at no cost, as they had pool rooms available. I chose to stay here because it is usually nicer than other hotels in Kalamazoo area, but this particular weekend, hot tub water was dirty and the temp never went above... More 

Helpful?
Thank Nancy S
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Nancy S, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you experienced during your stay due to the temperature of the hot tub water. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,... More 

Monroe, Ohio
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 4, 2016

We have family in Kalamazoo and with our growing family, my 21 year old son and I decided to stay at the Holiday Inn for added comfort and room. The receptionist was great and suggested a room away from the Holidome to suit our quiet needs. The room was clean and well kept, the shower was great and fit my... More 

Helpful?
Thank Douglas H
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Douglas H, We are so glad that you & your son were able to stay with us during the Christmas holiday. We appreciate you taking the time to write a 5 star review & are very glad that you both enjoyed our hotel and were able to meet some of the friendliest staff of any hotel in Kalamazoo! We... More 

Canton
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

Pretty good set up. DJ did a nice job for kids dancing. Pool was a little crazy with so many kids. Burdicks is gone, but new restaurant is basically the same without the sign. Check in was smooth even with packed hotel. I had bad experiences here checking in before. Not this time. I would check it out if you... More 

Helpful?
Thank Cosby1225
Michigan
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 27, 2015

It has been about a year since I last visited this hotel and I was not disappointed. The hotel is older but they do keep it updated. I had a corner room on the fourth floor and it was very quiet. The rooms are clean, service is good, and I find the room rates to be very reasonable for the... More 

Helpful?
Thank Ronbokaz
Denver, Colorado
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2015

This was our first time at the property. My partner and I checked in, and were greeted by Sally and Josh. Both were wonderful, and got us accommodated into our Double Bed room. We had our dog with us as well, and adding a pet to the room was a very easy process. Shortly after checking in, our plans changed,... More 

Helpful?
Thank Clinton C
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Clinton C, WOW! Thank you for taking the time to write this fantastic review about your recent stay with us. Our staff prides itself on being the friendliest in Kalamazoo & it looks like they did not disappoint! We hope to see you again - Happy Holidays. Staff & Management Holiday Inn Kalamazoo More 

Albuquerque, New Mexico
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 13, 2015

I was in Kalamazoo for my work, and decided to stay at the Holiday Inn. Everything went ok until I got to my room. When I arrived they gave me a room on the freeway side, I'm a very light sleeper. I went down to the desk and asked for a different room. The clerk told me all the other... More 

Helpful?
Thank ohiograndma
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Ohiograndma, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the highway noise. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Randall Richmond General Manager More 

Shelby, Michigan
Level Contributor
101 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 25, 2015

This is a great hotel for families. Rooms are pretty basic but nice. Facilities are very good with a really nice pool and a very good recreation area with a small fitness center, ping pong table and pool tables. The kids will love it. The hotel also has a decent restaurant and really good bar. So if you are heading... More 

Helpful?
Thank Shev61
IHGCare, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Shev61, Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to providing good value and friendly accommodations. Your kind comments are highly appreciated. Let us assure you that we will continuously strive for improvement to make your future... More 

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