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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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245 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Level Contributor
9 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I brought my daughter and a couple friends here for her birthday overnight and had an amazing time! We played in the pool and had a fabulous dinner in the 11th Street Grill. Enrique, who handles the events took such great care of us making sure everything ran smoothly. Highly recommend!

Helpful?
Thank Sarah D
Thousand Oaks, CA
Level Contributor
141 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for over a week. Needs updated carpeting. Air conditioners work well on some floors not well at all on others depending on the type of unit. Arrived back at hotel one afternoon and the room door was ajar, thankfully nothing missing. Associates room on 4th floor not cleaned two days in a row. Front staff friendly but understaffed... More 

Helpful?
Thank eabarrdvm
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed there for the past two weeks, and will be staying longer. The hotel needs a major over haul. The hotel bar has great food, an drinks. They have a major hall for Business conventions. A big pool that's great for kids. Great family atmosphere. Just my only negative thing I'd have to say, is it just needs updated.

Helpful?
Thank Michael B
Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We just got back from our stay in MI! Cannot say how amazing the Holiday Holidome is to stay at for a 13u baseball team. Large atrium, game room, pool tables & ping pong table, tables for parents to sit at and socialize!! I will say that the hotel is not as 'modern & updated' as others but the size... More 

Helpful?
Thank dawnmccubbin1
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 4, 2016

We went to the Battle Creek air show 2 years ago and ended up in a dive motel. Weren't gonna have that this trip! So, we planned ahead and booked a room here. Think all holiday inns are the same? Think again. We came in at midnight, my husband called ahead to notify them and was on hold for 15... More 

Helpful?
Thank Jennifer S
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Jennifer S, Thank you for taking the time to write us a review regarding your recent stay. We are sorry for the shortfalls you have experienced in our parking and the room you received. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.... More 

Gurnee, Illinois
Level Contributor
195 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 16, 2016 via mobile

This was a good holiday inn. Clean, pretty well maintained. Nice open lobby area. They had a power issue all day so the check in process was a slight challenge. They do have a decent restaurant, i ordered room service and it was fast efficient and pretty good. The staff is very friendly and accommodating. I would consider staying here... More 

Helpful?
Thank Michael G
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 15, 2016

We stayed at this hotel for two nights and I have serious security concerns. The keys to our room did not work well and apparently became demagnetized after each use despite the fact that they were not stored close to a cell phone or magnet. Each time we needed into our room, we had to go to the front desk... More 

Helpful?
Thank Osprey05
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Osprey05, Thank you for staying with us and taking the time to write a review. I apologize for the inconvenience you were caused by an outside company disrupting the power to this hotel and de-activating all of the guest room locks & keys. Your comments regarding the staff not asking for ID's when requesting new keys is very concerning... More 

1 review
2 of 5 stars Reviewed June 15, 2016

While the hotel and pool are nice, the bar and grill is a different story. If you are a woman, do NOT go here. The bartenders are rude, condescending, sexist and disrespectful. Laughing at and talking down to customers for simply not being able to find the bathroom is completely unnecessary. Especially when that woman has a PhD. While the... More 

Helpful?
Thank Olivia J
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Olivia J, Thank you for staying with us and taking the time to write a review. Please accept my apology for the way the bartenders were treating the customers while you were in the bar area. Your comments will be addressed & appropriate action taken to ensure this does not happen again. Sincerely, Randall Richmond GM More 

Chicago
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2016

Decided to stay here—mainly due to the proximity to Kalamazoo and a family member who lives here. A relatively clean hotel, this place mainly caters to families with small children, primarily due to the large indoor pool and adjacent game rooms. Our room happened to be an Executive room, but not sure what was so "Executive" about it. It definitely... More 

Helpful?
Thank rjk540i
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 19, 2016 via mobile

Stayed at this hotel on May 18. Have stayed here previously, but thought it was showing its age a bit more on this trip. It still has one of the original Holidomes. The pool and surroundings appear pleasant enough but no one was taking advantage of them while I was there. Holiday Inns (and their Express versions) have a problem... More 

Helpful?
Thank Cyclonegup
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Cyclonegup, Thank you for staying with us and taking the time to write a review. I will be sure to share your comments with the bar staff. I am sorry you didn't like the pillows & linen but hope you will be kind enough to stay with us again next time you come to Kalamazoo. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $104 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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