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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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241 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We went to the Battle Creek air show 2 years ago and ended up in a dive motel. Weren't gonna have that this trip! So, we planned ahead and booked a room here. Think all holiday inns are the same? Think again. We came in at midnight, my husband called ahead to notify them and was on hold for 15... More 

Helpful?
Thank Jennifer S
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Jennifer S, Thank you for taking the time to write us a review regarding your recent stay. We are sorry for the shortfalls you have experienced in our parking and the room you received. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.... More 

Gurnee, Illinois
Level Contributor
175 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 16, 2016 via mobile

This was a good holiday inn. Clean, pretty well maintained. Nice open lobby area. They had a power issue all day so the check in process was a slight challenge. They do have a decent restaurant, i ordered room service and it was fast efficient and pretty good. The staff is very friendly and accommodating. I would consider staying here... More 

Helpful?
Thank Michael G
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 15, 2016

We stayed at this hotel for two nights and I have serious security concerns. The keys to our room did not work well and apparently became demagnetized after each use despite the fact that they were not stored close to a cell phone or magnet. Each time we needed into our room, we had to go to the front desk... More 

Helpful?
Thank Osprey05
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Osprey05, Thank you for staying with us and taking the time to write a review. I apologize for the inconvenience you were caused by an outside company disrupting the power to this hotel and de-activating all of the guest room locks & keys. Your comments regarding the staff not asking for ID's when requesting new keys is very concerning... More 

1 review
2 of 5 stars Reviewed June 15, 2016

While the hotel and pool are nice, the bar and grill is a different story. If you are a woman, do NOT go here. The bartenders are rude, condescending, sexist and disrespectful. Laughing at and talking down to customers for simply not being able to find the bathroom is completely unnecessary. Especially when that woman has a PhD. While the... More 

Helpful?
Thank Olivia J
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Olivia J, Thank you for staying with us and taking the time to write a review. Please accept my apology for the way the bartenders were treating the customers while you were in the bar area. Your comments will be addressed & appropriate action taken to ensure this does not happen again. Sincerely, Randall Richmond GM More 

Chicago
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2016

Decided to stay here—mainly due to the proximity to Kalamazoo and a family member who lives here. A relatively clean hotel, this place mainly caters to families with small children, primarily due to the large indoor pool and adjacent game rooms. Our room happened to be an Executive room, but not sure what was so "Executive" about it. It definitely... More 

Helpful?
Thank rjk540i
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 19, 2016 via mobile

Stayed at this hotel on May 18. Have stayed here previously, but thought it was showing its age a bit more on this trip. It still has one of the original Holidomes. The pool and surroundings appear pleasant enough but no one was taking advantage of them while I was there. Holiday Inns (and their Express versions) have a problem... More 

Helpful?
Thank Cyclonegup
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Cyclonegup, Thank you for staying with us and taking the time to write a review. I will be sure to share your comments with the bar staff. I am sorry you didn't like the pillows & linen but hope you will be kind enough to stay with us again next time you come to Kalamazoo. More 

Chagrin Falls, Ohio
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 19, 2016

Stayed here one night and was happy with the experience because the Pros outweighed the Cons. Pros: Very comfortable mattress, nice indoor pool, rooms that open to the indoor pool, clean attractive rooms. Cons: indoor pool can be loud if your room connects to it, tub/shower floor was slippery and dangerous because rough surface was worn out and needs replacing,... More 

Helpful?
Thank Ken H
Goshen, Indiana
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 17, 2016

Our recent visit to the Holiday Inn West was disappointing. The restaurant for breakfast was overpriced and understaffed. We were served; tepid coffee INOT Starbucks, despite the label on the carafe), tepid oatmeal, served only after a long wait and a request.. The most unusual aspect of our stay: when we arrived, tired and ready for bed at 11:00 P.M.,... More 

Helpful?
Thank Judith D
Randall R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Judith D, Please accept our sincere apology for the poor service you encountered during your recent stay at our hotel. We pride ourselves on the service we deliver and we let you down. Please consider giving us another opportunity to serve you and show you that we are better than this. Staff & Management Holiday Inn Kalamazoo More 

Lincoln Park, Michigan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2016

Stayed here for just one night for my daughters bowling tournament and can honestly say we were not disappointed! Everything was perfect with the small exception of no continental breakfast. They do offer breakfast at their on-site restaurant but it was not included in our rate package. I was ok with that seeing as that we had an awesome room... More 

Helpful?
Thank johnmarvin
Saint Joseph, Michigan
2 reviews
5 of 5 stars Reviewed May 16, 2016

Rebecca was especially nice to us. We appreciated her help. Lovely room. The outside is older style but the upkeep in room and maintenance was a pleasant surprise. Nice family vacation. No need to go anywhere else when you come to Kalamazoo. Restaurant, game room, pool, pool tables A very clean place and lovely people.

Helpful?
Thank cynthiadc5
Questions? Get answers from hotel staff and past guests. Ask a question

71 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 South 11th Street, Kalamazoo, MI 49009
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $104 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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