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When i arrived at this hotel i was with my children who were very excited. Needless to say they were a little crazy. But i was greeted with a warm smile and a happy voice. Which reassured me I had come to the right place....More
I stayed here for one night since I was stuck in town at the last minute. The room was clean and I liked the flooring but that was about it. I have never been in a hotel that did not provide shampoo. Normally I would...More
Thank jepolaine
Response from Heather L, Guest Relations Manager at WoodSpring Suites KalamazooResponded December 19, 2017
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
I made my reservation with a girl named Althea she was very helpful and got my stuff done with no problem I stay there for a few months to work and with no issues would come back the rooms are clean the staff is helpful...More
Thank rgmendonsa
Response from Heather L, Guest Relations Manager at WoodSpring Suites KalamazooResponded December 19, 2017
We are so glad our staff was able to make your time at WoodSpring Suites a great one. The WoodSpring Suites’ team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the...More
thin walls..could hear all the neighbors conversations. small rooms. nice storage area under platform bed. VERY basic room for cheap price. Neg: I was locked out of my room upon returning from work (at midnight) due to a discrepancy in my payment arrangement that was...More
Thank Smileyface220
Response from Heather L, Guest Relations Manager at WoodSpring Suites KalamazooResponded September 12, 2017
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
I have been staying here on and off since November of 2016. Althea is the person I have the most encounters with. She is super nice and jumps right on a problem. I really appreciate her professionalism and her ability to brighten up any situation....More
Thank A TripAdvisor Member
Response from Heather L, Guest Relations Manager at WoodSpring Suites KalamazooResponded September 12, 2017
Thank you for taking the time to review our hotel and provide some great feedback. We are pleased that overall you had a nice stay with us and that you felt comfortable. Thank you again for staying with us and we look forward to welcoming...More