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Clarion Inn

Traveler (42)
Room & Suite (40)
Pool & Beach (4)

About

#25 of 34 hotels in Kalamazoo
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Tennis court
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
Languages Spoken
English, Arabic, Romanian
160Reviews
1Q+A
31Room tips
Traveler rating
  • 18
  • 43
  • 32
  • 34
  • 33
Time of year
Traveler type
Language
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Popular mentions
Not even sure how to adequately define how terrible this place is. Front desk was nowhere to be found and my room had bedding that looked unwashed as if the bed had just been made after someone else had used it.
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For a very large motel, we found our stay very pleasant, quiet, and great! The desk associate helped with a TV issue by changing out the TV and cable box. Each one of the staff was friendly and helpful. The breakfast was adequate...the coffee was tasty! For the price paid this hotel was outstanding.
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Our room was not up to even Clarion's lower quality. Paint very uneven in bathroom over top edge of tile and elsewhere. Shower head chrome ring loose and not attached to wall. Only one Kleenix in box, no notepad or pen anywhere in room for quest. No glasses available. No current newspaper. Breakfast was average typical Clarion food. Ice machine not working except on the upper third floor. Could hear barking dogs.
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Checked in with nice person; lobby looked remodeled. However, rooms were very old, no furniture matched, didn't want to walk barefoot on floor. After all unpacked, to bathroom and there was BLACK MOLD growing at least 4 inches off baseboard and up side of shower !! Freaked ! Next morning, told attendant who apologized and assigned me to another room...was sataying 5 nights total. Later told original check in lady about mold and she said it wasn't her duty to make sure housekeeping did their jobs! This was an environmental situation! Moved to another room but kept key. Checked out same room #216 and looked like they had wiped mold down and then painted over it but didn't do anything to the mold growing up shower wall ! No safety rails near shower. Second room #214, slow drain in bathtub and faucet head on sink flipped right off ! I had made reservations for another time but cancelled. Breakfast was meager....No boiled eggs. Only good thing was that they take dogs and it is close to Fairgrounds but traffic roundabouts by there are treacherous.....
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The only good thing would be that it is a dog friendly hotel, and even with that being said I still wouldn’t recommend it. The pool must have extra chlorine considering all of our kids parents had burning eyes and headaches. They supposedly have this Bistro restaurant that’s open 5:30-9:30 every night, it wasn’t open the entire weekend. The towels in the pool area were never stocked, we always had to ask. 2nd night, we had people literally fighting in the hallway for 2.5 hours. They were loud enough that half of our baseball team woke up. There’s cameras everywhere, you would have thought SECURITY would have seen them on camera! The “fitness area” had ripped cushions in the corner. The water cooler was empty and looked like it had been for some time. The entire hotel is about 20 plus years outdated. We were told they are under new management, and New management will end up sinking this ship if it continues they way they are running everything. I will give credit where it’s due but this place gets nothing.
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PRICE RANGE
$67 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hospitality hotel kalamazoo, best western kalamazoo, kalamazoo best western
FORMERLY KNOWN AS
Best Hospitality Inn Kalamazoo
LOCATION
United StatesMichiganKalamazoo
NUMBER OF ROOMS
124
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