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Holiday Inn Express & Suites Kalamazoo

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Holiday Inn Express & Suites Kalamazoo
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165 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

Arrived for a late checkin and discovered hotel had changed reservation without approval nor did they call before doing so. Room is average. AC does not work properly. Building needs cosmetic work done Customer service is not good at this location.

Helpful?
Thank John F
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was fully booked. The desk was as helpful as I could expect and then some. The complementary breakfast was excellent, and coffee, always available. A refrigerator, microwave, and Kurig coffee pot in every room, topped off this positive experience. We will stay there again when we come to the area.

Helpful?
Thank Perry P
Jan T, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

We were delighted to have you as our guest. We look forward to seeing you again soon! More 

Panama City Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed recently for 3 nights at this hotel and it was a wonderful experience. We were attending car show near by and the hotel did little extra things to make us feel welcome. Very clean, all staff very friendly and helpful. Breakfast buffet was excellent every day. Location was ideal, easy access from interstate and front desk staff very helpful... More 

Helpful?
Thank Jane G
Jan T, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

We enjoy all our customers and like to do special things for groups coming in to let you know how much we appreciate your business. We look forward to seeing you in 2017, or hopefully before if you are going to be in the area. More 

Baltimore, Maryland
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel last night while passing thru Kalamazoo. It was ok. Overall, it's not a new hotel and shows some wear. The room itself was exactly what you'd expect. Microwave, Keurig, & fridge were included. The bed was fine, although the linens were very worn. Of note, there was only 1 slow elevator for the hotel. Also,... More 

Helpful?
Thank MelicitaB
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Dear MelicitaB, Thank you for posting a review of our property and for choosing to stay with us. I appreciate the kind remarks regarding our hotel location and room amenities like the microwave and fridge. However, I am sorry to learn that you were disappointed with your stay due to the linen condition and slow elevator, as we always strive... More 

Irvine, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Attended a wedding in Kalamazoo in August, with many family members staying at this property. Have to say I was disappointed overall. Staff was very friendly, but the room was musty smelling, and the bed not terribly comfortable. Housekeeping neglected to refresh the shampoo and other toiletry items in the bathroom, and the coffee for the coffee maker. Front desk... More 

Helpful?
Thank David P
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Dear David P, Thank you for taking the time to share your experience regarding your recent stay. I am happy that our location worked for your travel needs and that you found our staff friendly. However, I am sorry to hear that you did not fully enjoy your time in our hotel. We sincerely apologize if we fell below your... More 

Dearborn, Michigan
Level Contributor
3 reviews
4 of 5 stars Reviewed August 18, 2016

The hotel was fine and quiet the staff was VERY friendly and accommodating on all levels. They had a good breakfast in the morning, however miss the waffle machine the pancake machine is not too good. LOL. The rooms and amenities were nicely appointed with a large bathroom. The rooms cleanliness was ok, but they could use some extra care... More 

Helpful?
Thank Travelingwithus2016
janplusthree, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Thank you for the great comments. I will see what we can do about the waffle machine. Cone back and see us soon. More 

Thousand Oaks, CA
Level Contributor
141 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed August 13, 2016 via mobile

Had to get a hotel late on a Friday night as my flight was cancelled. I called and Polly took care of the booking. I was hoping for a shuttle from the airport but they don't have one. Took uber, only about 10" away. Polly checked me in and gave me a free upgrade to a king suite without my... More 

Helpful?
Thank eabarrdvm
janplusthree, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Thank you very much! Polly is a great employee and we are proud she is part of our work family. More 

Kalamazoo, Michigan
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 13, 2016 via mobile

This is a great all around hotel! Great for families, business, and relaxing. This hotel is very clean! I will say its one of the cleanest i have been at. The desk area is very inviting. The desk staff are all very friendly. They will go above and beyond there duties. They great you. Y your name when you return... More 

Helpful?
Thank Kim D
janplusthree, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Thank you very much! We are delighted you enjoyed your stay with us. We strive every day yo make each guests stay the best ever. I hope we see you again soon at the Holiday Inn Express & Suites Kalamazoo. More 

Houston, Texas
Level Contributor
266 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed August 2, 2016 via mobile

This place was an ok spot to stay in while visiting the area. It was a full service hotel, but housekeeping was very lax and attention to detail neglect was everywhere. A sincere attempt by staff to be helpful was in full play. But when you travel for a living, it's obvious which properties lack talent and the news that... More 

Helpful?
Thank Ikeamillion
janplusthree, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

I am sincerly sorry that you did not enjoy the Holiday Inn Express and Suites while you were in Kalamazoo. We however, are a limited service hotel and not a full service hotel. We would appreciate the opportunity to talk with you personally about your recent stay. More 

Hilton Head, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2016

Family reunion brought us to Kalamazoo. We had 4 rooms for our family (including our kids and grandchildren). Everything was perfect. All rooms were together. Staff was friendly and helpful. Great breakfast. Clean, well appointed rooms.

Helpful?
Thank Bill A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We are only minutes from downtown, K-Wings Stadium, Kalamazoo County Expo Center and Fairgrounds as well as the awesome full-motion flight simulators at the Kalamazoo Air Zoo. All our guests enjoy our complimentary Express Start Breakfast. Enjoy warm buttermilk biscuits, one fluffy egg selection, sizzling meat selections, and our trademark mouth-watering cinnamon rolls. Don't forget our one of a kind pancake machine and multiple healthy start options such as yogurt and oatmeal. Our spacious guest rooms feature access to Charter Cable with many HD channels including HBO for your viewing pleasure. We offer free and fast Internet as well as 24 hour access to our business center. Businesses near hotel: Eaton, Consumers Energy, Stryker, Pfizer, as well as Bronson and Borgess Medical Centers. Attractions near hotel: Firekeeper's Casino, The Miller Auditorium, The Crossroads Mall, Kalamazoo County Fairgrounds, Air Zoo, Kalamazoo Institute of the Arts, Kalamazoo Valley Museum, Kalamazoo College and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites in Kalamazoo. ... more   less 

Additional Information about Holiday Inn Express & Suites Kalamazoo

Address: 3630 E Cork St, Kalamazoo, MI 49001-4645
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $118 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Kalamazoo 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Kalamazoo Hotel Kalamazoo
Holiday Inn Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#2 Romantic Hotel in Kalamazoo
#9 Business Hotel in Kalamazoo
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