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Holiday Inn Kalamazoo West

Traveler (8)
Room & Suite (23)
Dining (6)

About

#23 of 33 hotels in Kalamazoo
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Location

Full view
Contact
1247 Westgate Drive, Kalamazoo, MI 49009
Getting there
Battle Creek Intl Airport7 mi
Gerald R. Ford International41 mi
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I just checked in (the trip was 1,946 miles). I was tired but determined to do some "traveling laundry". The front desk indicated the laundry facility was on the 4th floor (just a few doors down from my room). GREAT! I inserted $1.25 for laundry soap and "no soap". So, I tried one more slot machine try of $1.25 and NO winner. I went to the desk and was informed that yesterday (Saturday) was a busy day and they had NO soap. So I scrounged the wastebaskets (I can be a dumpster diver) and found a minimal amount from discarded boxes. Now, it's time to dry and the drier doesn't work#%^*+=•¥£€. Back to the front desk. They said the dryer was broken but the machines were on "contract". Why not have a sing on the machine(s) saying (simply) OUT OF ORDER? Front desk indicated I could go 3+ miles down the road to a laundromat....Really! So, if someone from the Inn knew of the problem, why wasn't some contacted. Am I responsible for this? There were only 13 cars in the lot tonight and someone should be making this equipment work! Seriously... I will, of course, report this to IHG (as a platinum elite member) but will I stay here again? Probably NOT. Too many people want my business. I apologize for the rant but I'm betting Trip Advisor wants real results. These issues are preventable and avoidable. Additionally, more and more businesses are depending on the internet. How about notifying me prior to check in of equipment that might not be available? P.S. Look at the view from my window at the air handling unit...
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PRICE RANGE
$115 - $209 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganKalamazoo
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