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BEST WESTERN PLUS Kalamazoo Suites

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BEST WESTERN PLUS Kalamazoo Suites
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291 Reviews from our TripAdvisor Community

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Showing 290: English reviews
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Muskegon County, Michigan
Reviewed 2 days ago NEW

Nice hotel. Great staff. Very friendly and helpful. Rooms were large and clean. Desk staff was very accommodating. Breakfast was good and hot. Breakfast did end a little early. They have a great hot tub pool area although a little small. Loved the fact that they handled a large group of teens and keep the environment friendly and low noise

Review collected in partnership with Best Western
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Helpful?
Thank jerryd386
South Lyon, Michigan
Reviewed 5 days ago NEW

I stay at hotels very often for work & had more problems with this hotel then I have ever had. At check out they charged my bill wrong, said it would take possibly 4-5 days to get my money back. But manager said it wasn't their problem if my account was over drafted bc of their mistake. Worst customer service...

Review collected in partnership with Best Western
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Helpful?
Thank bayleel2017
James B, General Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Bayleel2017, I am sorry that we fell far short of meeting your expectations. It is never our intention to deliver sub standard guest service. The input you provided has proven to be a very valuable training tool for the staff and it will help stop issues of this kind in the future. If you would ever consider to stay with...

Soiuthfield, United States
Reviewed 6 days ago NEW

Nice hotel, spacious room, nice decor. However, when I went to go to bed I discovered that the light socket in the bedside lamp was empty. No lightbulb. When I called the front desk for help, I was informed that the problem could only be fixed the next day. Well, I was going to be gone the next day. No...

Review collected in partnership with Best Western
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Helpful?
Thank L2158TEwayneb
Milford, Michigan
Reviewed 1 week ago NEW

We had a great experience and definitely will return in the future. Friendly and professional staff. Our room was larger than expected, which was great with 2 children. Check-in and check-out was really easy.

Review collected in partnership with Best Western
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Helpful?
Thank Courtney D
Canton, Michigan
Reviewed 3 weeks ago

Had a very nice stay. Very clean hotel. Courteous, helpful, and professional staff. Spacious rooms! My favorite in the area. I only wish there were more ceiling lighting to provide better lighting overall in the rooms.

Review collected in partnership with Best Western
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Thank karenoO752NL
Maumee, Ohio
Reviewed 3 weeks ago

My room was spacious and quiet on the main floor. A microwave as well as a counter top refrigerator made reheating and storing food convenient There was a Hot tub and pool available along with an exercise room.

Review collected in partnership with Best Western
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Helpful?
Thank Roberta M
Hobart, Indiana
Reviewed 4 weeks ago

Awesome staff. Clean rooms, clean building, great day shift. They remembered my name. Staff is so prepared and provides good service, thanks house keeping, staff , gym, room, parking, the stay was great

Review collected in partnership with Best Western
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Thank danielgB6129LX
Chicago, Illinois
Reviewed January 21, 2017

I didn't know what to except from the Best Western brand, but the Suite Plus was a nice surprise with plenty of room and comfort. We were there with a group of families for a college visit and it was a fun experience and very accessible from the highway and WMU.

Review collected in partnership with Best Western
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Helpful?
Thank mcgfamily55
Madeira Beach, FL, United States
Reviewed January 11, 2017

This hotel has been my regular "home away from home" when visiting Western Michigan University. I have been staying there since it opened decades ago as Hawthorne Suites. The new owners modernized the rooms and facilities as it became part of the Best Western family. It is very convenient near the Stadium Drive exit of US-131 but far enough away...

Review collected in partnership with Best Western
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Helpful?
Thank Charles P K
Flint
Reviewed January 8, 2017

This was our first night in this hotel. We had no heat in our room, but the staff made immediate arrangements for us to had a different room. He was very apologetic. We enjoyed the additional space in the room.

Review collected in partnership with Best Western
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Helpful?
Thank Thomas B
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 

Additional Information about BEST WESTERN PLUS Kalamazoo Suites

Address: 2575 S 11th St, Kalamazoo, MI 49009-2105
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $97 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kalamazoo Suites 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Priceline, Best Western and Booking.com so you can book your BEST WESTERN PLUS Kalamazoo Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo
Hotel Style:
#1 Green Hotel in Kalamazoo
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Kalamazoo Suites staff and other travelers.
3 questions
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Ann Arbor, Michigan
11 months ago

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Questions? Get answers from BEST WESTERN PLUS Kalamazoo Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“4th floor is best on Friday and Saturday because it is quieter..”
 of 5 bubbles penguin2k, Sep 10, 2016 | Read review
“Desk clerk was kind and helpful !!”
 of 5 bubbles 358larryl, Aug 11, 2016 | Read review
“Fourth floor king rooms are huge”
 of 5 bubbles hasbeanshockey, Jul 28, 2016 | Read review
“Avoid all rooms ending in 08, this is the elevator hallway”
 of 5 bubbles Beachambassor, May 15, 2016 | Read review
“The elevators can be a bit noisy, so you may wish to avoid certain rooms (e.g. 308) that are in their immediate proximity.”
 of 5 bubbles 445benjamink, May 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question