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Holiday Inn Express & Suites Jackson

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Holiday Inn Express & Suites Jackson
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26 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Jackson
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Showing 23: English reviews
West Linn, Oregon
Level Contributor
9 reviews
4 of 5 stars Reviewed September 23, 2015

Really nice service! comfortable stay and convenient breakfast. Quiet and located near some easy restaurants. Clean and up to date. The most gracious staff anywhere! The High Street Brewery And Distillery were fun and great food in downtown Jackson. Really loved the automatic pancake maker!

Helpful?
Thank Thedecoratingdog
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am so happy that you enjoyed our town as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

Langhorne, Pennsylvania
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 21, 2015

we stayed here 4 nights while in Jackson on family business. The hotel opened in May 2015 and is brand spanking new. Friendly and efficient staff. Clean rooms and common areas. Great beds. Good breakfast options for the complimentary breakfast, including cheese omelettes, turkey sausage, bacon, cereals, fruits, pastries, breads, muffins, juices, yogurt, coffee, etc. and the most delicious hot... More 

Helpful?
1 Thank UrbanMonkey48
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am happy that you enjoyed breakfast so much as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

Jackson, Michigan
1 review
1 of 5 stars Reviewed September 21, 2015 via mobile

I stayed here a few night ago and was charged a 150$ smoking fee. I NEVER smoked in that room. When I called to talk to the manager I was hung up on. That was on a Saturday. I waited till Monday to speak with someone in HR (which is who the manager told me I should speak too) when... More 

Helpful?
Thank alyssa F
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. As the evidence within the room shows smoking occurred during your stay we had to follow through with the policy outlined in the registration folio you initialed and signed. As I explained during our 2nd phone conversation no employee is required to continue a... More 

Travelers are raving about these Jackson hotels

Phoenix, Arizona
Level Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 16, 2015

I haven't stayed in a Holiday Inn so wasn't expecting much but was pleasantly surprised. The lobby was super new and modern. I really liked the look of the hotel, easily as good as some more high-end properties I stay at. In the same complex there is an Olive Garden, Cracker Barrel and a Steak Restaurant so you can walk... More 

Helpful?
Thank AZTVLR71
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry to hear about the issues that you experienced. We will look into the AC issues from your room, thank you for letting us know. I will also make sure our staff knows to direct guests to... More 

Saint Louis, Missouri
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 29, 2015

We were in Jackson for a wedding and the hotel had a block of rooms at special rates. The property was just recently remodeled and re-branded as H.I.; it looks and smells accordingly. The room was spacious, the bathroom clean, the reception friendly and breakfast adequate. There was a strong odor of cleaning agents in our room. All in all... More 

Helpful?
Thank PZimmer746
2 reviews
4 of 5 stars Reviewed August 10, 2015 via mobile

With a family of six it's always hard to find a hotel that can fit everyone. The employees were very nice and welcoming. Since this place was newly remodeled the environment was very nice and home welcoming.

Helpful?
Thank Faith P
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 8, 2015 via mobile

We decided to stay here with our six person family in one room and this is what we got. The staff was very friendly and welcoming. The breakfast was great, but the hotel itself seemed to have this musky smell...

Helpful?
Thank Tessa P
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry to hear that you experienced a musty smell. We hope that you will give us another chance when you are next in the area. Sincerely, Rachael K Guest Agent Manager More 

jackson, michigan
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 2, 2015

got a room for my daughter birthday she and my wife and her friend stayed and loved it . room was clean. pool was and spa was clean and warm. and they have a comp breakfast which we all enjoyed. night front desk women was nice as to be.

Helpful?
Thank fshawjr
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear your family enjoyed the stay with us. It is great to know that she enjoyed her birthday with us! Sincerely, Rachael K Guest Agent Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015 via mobile

I had to stay at this hotel for a week for work. Not only was one of the ladies at the.front desk rude but the manager was worse. I have never seen a manager that doesn't know how to treat a customer.properly. She needs some classes in customer service and management. I would never stay here again !!

Helpful?
1 Thank Cicely S
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your stay did not meet expectations. Though we dealt with the issue as policy demands, I do understand your frustration. I am sorry that we were unable to come to a better understanding. We appreciate your comments and will share these with our team so that we can continue to improve... More 

Midland, Michigan, United States
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 12, 2015

Nice stay on a Friday night. Staff was super friendly both on check-in and coming in later after a play at the Shakespeare Festival. Rooms were clean, bed was comfortable. Only thing was light from parking lot came through the window dressing no matter how you positioned it and I need pure darkness to get my beauty sleep:)

Helpful?
Thank Kevin W
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry that the light from outside was an issue. We have black out shades as well behind the curtains and have since seeing this post left them in a different position to make them more obvious so... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to experience the brand new Holiday Inn Express & Suites Jackson, located near I-94 and US 127. The hotel is just a short drive to many local area attractions, including several golf courses, museums, wineries, and brew pubs. The Holiday Inn Express & Suites Jackson offers modern and state of the art facilities and room amenities. Each of the rooms is equipped with a sleek flat screen TV. ... more   less 

Additional Information about Holiday Inn Express & Suites Jackson

Address: 3506 Oneil Dr, Jackson, MI 49202-1820 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
Location: United States > Michigan > Jackson
Price Range: $127 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Country Inn & Suites Jackson Hotel Jackson
Country Inn And Suites Jackson
Country Inn Jackson
Jackson Country Inn
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