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Holiday Inn Express & Suites Jackson

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3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
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26 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Marquette, Michigan
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 14, 2016

First time visitor in this location. HIExpress hasn't let me down! I questioned the rate and the clerk quickly said she could lower it by $20. I'll take it! She was friendly & efficient! Love being on the first floor! Room was very clean & nicely decorated. 2 queen beds, very comfortable! Refrigerator, micro & a working TV! A+ rating!... More 

Helpful?
Thank Di L
Sarasota, Florida, United States
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 1, 2016

We had to deviate from our usual plans and stay at the Holiday Inn Express, due to the holiday weekend and with many visitors attending the various high school graduations. The staff is very friendly and attended promptly to what questions we had. My wife and I grew up in this town so we knew the lay of the land.... More 

Helpful?
Thank Earl R
Michele D, General Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for taking the time to write about your stay with us. We are glad you enjoyed your stay and look forward to seeing you the next time you are in the area! More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 12, 2016 via mobile

The hotel staff was wonderful and so friendly upon check in. They gave us lots of information and helpful tips since we are not from the city and are here on business. The rooms are very nice and clean. The halls smell very fresh. The only downfall I found is that each room is adjoined to another room by a... More 

Helpful?
Thank coupleofvacationers
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Jackson, responded to this review

Dear coupleofvacationers, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I am delighted to know that you found our staff commendable. On the other hand, I sincerely apologize if you may have experienced any inconvenience the noise levels may have caused you. Rest assured that it is in our continued efforts to maintain... More 

Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 2, 2016 via mobile

Our son attends a nearby college so we pass through the area often. I didn't know that there were two (2) Holiday Inn hotels within a half mile of each other but there are - one on each side of I-94. I hotel I thought I was booking (Holiday Inn) was located on the north side of 94 but when... More 

Helpful?
Thank Jim E
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I'm sorry about the booking confusion, but I am pleased to hear you enjoyed your stay with us. I apologize the WiFi issues, we are having this looked into. We hope you will visit us again. Sincerely, Rachael K Front Office Manager More 

Midland, Michigan
Level Contributor
95 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 26, 2016

We received a gracious and welcoming greeting upon check-in. The rooms were nice with plenty of room - everything was very clean. The beds are extra firm. We only had one issue while staying here -- there was a loud teenage party on my floor, and I finally had to complain to the front desk. The clerk was friendly and... More 

Helpful?
Thank DianeC23
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your great review of our hotel! I am pleased to hear you enjoyed your stay with us. I am so happy that you enjoyed your experiences wit the staff, I'll be sure to share your comments with the team! I am sorry about the noise issues, I'll share your door recommendation with our maintenance staff. We hope... More 

Davenport, Iowa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 21, 2016

Stayed here for a conference recently, and was struck by the graciousness with which the staff handled the various glitches I ran into. There were a few minor problems with the hotel (e.g. with the key cards), and the staff responded immediately and courteously. Someone opened the pool for me early in the morning to do laps. And finally,I had... More 

Helpful?
Thank Megan V
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry that there were issues during your stay. I am happy to see that our staff was able to assist in these matters though! We have now finished our WiFi updating so there should be no further issues... More 

Toronto
Level Contributor
169 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 387 helpful votes
3 of 5 stars Reviewed January 6, 2016

I stayed here for a night while in the area on business. The location is good, right off the interstate with a gas station at the exit, and a Lone Star, Olive Garden and Cracker Barrel virtually in the hotel parking lot. There is also ample, well lit parking. The building seems clean, fresh and well maintained. The room was... More 

Helpful?
1 Thank ToSquareBob1
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you generally enjoyed your stay with us. I am sorry that the heater kept you up. I understand how this can impact a whole stay. And I am sorry that you experienced issues with our WiFi also. With 2 issues that can have such an impact,... More 

Atlanta, Georgia
Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

This used to be the country inn and suites. It is very clean, internet worked well. Very friendly staff who help me to get my corporate rate at check in. I am tired to the HIExpress breakfast but the parking lot offer other options and restaurants are walking distance. Overall a very good experience for Jackson. Will stay there again... More 

Helpful?
Thank The_Guanacos
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I'm so happy the staff were able to help you get your rate! I am sorry you do not card for our breakfast, but the restaurants around us are really good options! We hope you will visit us again. Sincerely, Rachael... More 

Saranac, Michigan
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 7, 2015

Stayed here a lot this year only because my company paid for it. The internet is by far the worst I ever experienced. If you need internet access after work do not stay here. I like many others I use my phone. You know its a joke when you go to connect to the router and all you see are... More 

Helpful?
Thank Michael M
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. I am sorry about the Internet quality. We have upgraded our lines to meet the demand. I apologize that we were unable to offer a further solution at that time. If you would like to contact me I would be happy to speak with... More 

Grand Rapids, Michigan
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 7, 2015

One of my two favorite places to stay in Jackson. I have stayed in quite a few of there hotels. A Large grocery store next door, severl restaurants within a few blocks, right off the highway. Very nice place to stay.

Helpful?
Thank Ronald C
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to experience the brand new Holiday Inn Express & Suites Jackson, located near I-94 and US 127. The hotel is just a short drive to many local area attractions, including several golf courses, museums, wineries, and brew pubs. The Holiday Inn Express & Suites Jackson offers modern and state of the art facilities and room amenities. Each of the rooms is equipped with a sleek flat screen TV. ... more   less 

Additional Information about Holiday Inn Express & Suites Jackson

Address: 3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
Location: United States > Michigan > Jackson
Price Range: $127 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Country Inn & Suites Jackson Hotel Jackson
Country Inn And Suites Jackson
Country Inn Jackson
Jackson Country Inn
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